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« PPPoE connect DSL & Vista issues  
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reply to anuknowthis
Re: [Services] My Exp w/ EL & 3rd party phone

said by anuknowthis See Profile :

I recently had a very trying encounter with EL. I decided to get my home phone disc. because I wasn't using it. Well EL then proceeded to place a disconnect order for my DSL . Once I realized them, called and explained, I was told by "an American" that I did need home phone service. OK, so here I go and get connected to home phone again, only to find out EL wants to sign me up for a "new" acct meaning a "new" contract .
That's right as you broke the DSL service agreement/contract by your action of canceling your phone service that was line sharing attached to your DSL service. So yes, it is correct that you would have to start over with a new contract.

When you cancel your home phone service, that automatically cancels your Earthlink DSL service as you have broken the contract terms. You agreed to keeping your Phone Service active in order to have Earthlink DSL. If you cancel or disconnect your phone service your DSL goes bye bye with it as that is how line sharing DSL works.

»[General] Cancel home phone but keep EL DSL?

Only people in Verizon service areas can order DSL without having a phone, but that is only become available for the last two plus years so it is a new program just implemented and only in Verizon areas.

EarthLink Freestanding DSL Internet - no phone company required.
»www.earthlink.net/access/dsl_fre···ng.faces

The support phone number you posted is useless as the PIN is changed each week and if you don't have an active trouble ticket they can redirect you to regular support.
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Forums » Selected ISP Support » Earthlink DSL« PPPoE connect DSL & Vista issues  


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