Zinlu
join:2006-09-22
Macon, GA
| reply to ljedmondson
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort
Sorry to hear that lj. Hopefully we can get it straightened out here, and you can use the information to get yours back stable. The silly thing has been pretty stable since Sunday though. How typical, just like taking your misbehaving car to the mechanic and it acts fine once he is in the car.  |
|
NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
 ·Vonage
 ·AT&T Southeast
 ·Cingular Wireless
·AT&T CallVantage
| said by Zinlu  :The silly thing has been pretty stable since Sunday though. How typical, just like taking your misbehaving car to the mechanic and it acts fine once he is in the car. »[Line Problem] Motorola/Netopia modems have ESP 
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
shivetya
Premium
join:2009-06-02
Dallas, GA | reply to Zinlu
Amazing... mine was stable Sunday but is back to being naughty Monday |
|
Zinlu
join:2006-09-22
Macon, GA | reply to Zinlu
*Update*
Connection has been pretty stable since the 21st. Only drops that I know of have been due to power outages.
Will see how the next month shapes up. |
|
JcT21
join:2007-09-18
Pikeville, KY
| ive had rock solid dsl 6.0 service here in pikeville, ky. for over a year now. over the last 2 months ive had nothing but frequent disconnects. several repair techs came out over the last few weeks and replaced just about everything they could. changed out cards at the dslam and even replaced all the phone jacks. im now on my 3rd 2wire modem. line tested perfect as far as noise was concerned but i still keep getting disconnects. yesterday i downgraded to 3.0 service to see if it helps. so far so good. its so frustrating that my 6.0 is now unusable after being rock solid for so long. very strange. |
|
Zinlu
join:2006-09-22
Macon, GA
2 edits | reply to Zinlu
Today it goes back to acting wonky. Wife says she first noticed it around 4 this afternoon, and has been dropped 5 or 6 times since. About every hour or so, give or take 15-20 minutes.
It started raining last night and rained most of the night, but we've had rain since the 21st and it made no difference, so I dunno if that's what's going on or not.
My stupid syslog daemon was on the fritz and hadn't recorded any logs until I restarted it an hour ago when I got home from work. If it drops again hopefully I can catch it in the log.
**edit** 7-7-09
And here we go again, starts raining, connection drops. same pattern as before, dropping at 8:19, then again 8:23 then 8:29 then ok for about an hour then multiple drops again. Going to hook the 2701 (yuck) back up so I can get logs. Losing DSL sync this time, not just internet. |
|
Zinlu
join:2006-09-22
Macon, GA
| **UPDATE** 7-14-09
Static on the telephone, so called 611 last week, they said test results were perfect, but I insisted until they agreed to send a tech out.
He just left 5 minutes ago, turned out there was a huge hole in the insulation on the wire from the pole to the house. The wires were broken at that pot as well, and barely touching. Judging from the amount of corrosion on the outside of the insulation it has been that way a while.
David called the bucket truck out and they replaced that line. Will update with results a few more times, but I believe that's been the problem the whole time. |
|
Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| These DSL statistics are great.
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3552 kbps
Upstream Rate: 384 kbps
Channel: Fast
Current Noise Margin: 31.0 dB (Downstream) 16.0 dB (Upstream)
Current Attenuation: 28.6 dB (Downstream) 20.0 dB (Upstream)
Current Output Power: 19.7 dBm (Downstream) 1.6 dBm (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 8/35
The broken and corroded drop was probably causing intermittent troubles resulting in a massive decrease in the SNR margin.
Now that the problem has been found and corrected you should be able to upgrade back to Xtreme 6.0 service without any troubles.
Most likely getting the drop replaced has fixed your problems. |
|
Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| reply to Zinlu
It's amazing how everyone is always having the same problems as a person that starts the thread. In the real world this is very seldom the case.
I wonder how many of the people with the same problem as you have a drop that is broken with green corrosion growing on it? |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| said by Airwolf7 :It's amazing how everyone is always having the same problems as a person that starts the thread. Especially when they are a couple of hundred miles apart. I love it when somebody in AT&T West posts a problem, then somebody in AT&T Northeast responds with, "I am having the exact same problem!"
Or an S.F. Bay Area Comcast user posts a problem, then a Chesapeake Bay Area Comcast user responds with, "I am having the exact same problem!"
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
Zinlu
join:2006-09-22
Macon, GA
| reply to Airwolf7
Thanks, Airwolf. Like I have said, our service for the first 3 years ( 6.0 ) was rock solid. Can't wait to get back to it, will give it a week or two to make sure.
I just hope I can get the noise profile off without much problem. Asked the tech about it today and he said it would be better to leave it on. We'll see what happens. |
|
wayjac
Premium,MVM
join:2001-12-22
Indy | Did your dialog in the att direct forum help resolve the issue? |
|
Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| reply to Zinlu
said by Zinlu :Thanks, Airwolf. Like I have said, our service for the first 3 years ( 6.0 ) was rock solid. Can't wait to get back to it, will give it a week or two to make sure. Waiting awhile to make sure things are OK sounds like a good idea.
said by Zinlu :I just hope I can get the noise profile off without much problem. Asked the tech about it today and he said it would be better to leave it on. We'll see what happens. There is an automatic system that puts lines on a Noise Profile when there is trouble and it will also take the line off a Noise Profile when the problem has been corrected. I have fixed many inside wiring issues for people and the Noise Profile will go away after a few days. I can't remember ever having to call in to get the Noise Profile removed.
I guess it is possible that the automatic system might get stuck, but it has always worked fine for me |
|
Zinlu
join:2006-09-22
Macon, GA | Ah ok glad to hear that, thanks Airwolf. |
|
Tombstone79
join:2009-07-15
Hanceville, AL
| I am in North Alabama and have similar problem with connection going out randomly. Only goes out for maybe 1 minute. So do I need to call ATT and ask them to send a tech guy out? I guess they charge me for that? Do i try a new cable modem 1st? I have had my current modem for 5+ years.
Thanks |
|
NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
·Vonage
·AT&T Southeast
·Cingular Wireless
·AT&T CallVantage
| said by Tombstone79 :I am in North Alabama and have similar problem with connection going out randomly. Only goes out for maybe 1 minute. So do I need to call ATT and ask them to send a tech guy out? I guess they charge me for that? Do i try a new cable modem 1st? I have had my current modem for 5+ years. Thanks Do you have internet service with your local cable TV franchise or with AT&T? That would determine who you need to call for service.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
Tombstone79
join:2009-07-15
Hanceville, AL | with ATT |
|
Jason66
@bellsouth.net
| reply to Zinlu
I am having this exact same problem, except with the DSL sync light as well going off all the time. I've had DSL from Bellsouth/AT&T now for about 6 or 7 years(3.0 till about a year ago when I upgraded to 6.0) at this same home. Over the past couple of months it's gone from never dropping unless I disconnected manually to dropping every 5 to 10 minutes. Completely random. I'm also reconnecting at a 3.0 profile the majority of the time and have to reset the modem several times to get the 6.0 profile to kick in.
The past 2 days I've had 2 technicians from AT&T DSL come out here and check the wiring inside my home and they both didn't find a problem. I went from an old Westell 2200 modem to the new 2wire they just installed yesterday. The technician from today said that tomorrow an AT&T Line Technician with the Van will be coming to check the outside lines and most likely replace the box.
Is there anything specific that you guys recommend I should tell him to try to get to the root of the problem? Random disconnects are by far the most infuriating thing I have experienced, especially when the service was absolutely spectacular just several months ago.
Any help is greatly appreciated. Thanks |
|
Zinlu
join:2006-09-22
Macon, GA
1 edit | reply to wayjac
said by wayjac :Did your dialog in the att direct forum help resolve the issue? Aye, it did, David found some trouble that got taken care of, then we had the 2 weeks of good service until the drops started again with DSL Sync loss this time. All better now though with the new drop.
It's even raining now with no interruption of service. |
|
Zinlu
join:2006-09-22
Macon, GA | reply to Zinlu
** 7-24-09 ** Just a final update to confirm resolution of our connection problems. Not a single internet drop since the day the wire to the pole was replaced. Thanks to everyone that helped. |
|
