Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to billy_z
Re: Ordered Acanac, No DSL connection for two weeks
Order Completed Date: 06/19/2009 08:45:23 PM
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We Rock |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| I checked your DSL (PPPoE) login - it works as well.
(Make sure you are adding @acanac.net after DSL username)
Thank you for your IM with all needed infirmation.
Hope, you have everything working now.
If not, first, make sure your own modem is operational (you returned the Acanac's one) then try different wall jacks and remove all other devices on phone line - dry loop needs only DSL modem connected, no filters.
Finally, if you could not connect, send an e-mail to support@acanac.com and send me the ticket# to follow up |
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billy_z
join:2004-02-12
Scarborough, ON | I plugged the DSL modem direct to my PC, tried different phone jacks. Still it doesn't connect. Ticket ID: NAJ-55702
I'll upload some screenshots. |
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billy_z
join:2004-02-12
Scarborough, ON
| here is the screenshots |
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Fergless
join:2008-04-19
Toronto, ON
1 edit | Shouldn't that be Routed LLC , mine is.
Or are you letting a router look after login etc.?
Ooops, I just saw it's in bridge mode. |
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billy_z
join:2004-02-12
Scarborough, ON
1 edit | I use router at home. The modem only work in bridge mode.
In the above picture, I was connecting the modem to my PC and using windows PPPOE dial up. |
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