Company Forums » Companies beginning with A » Acanac > Resolved - Ordered Acanac, No DSL connection for two weeks

reply to billy_z

Re: Ordered Acanac, No DSL connection for two weeks

I checked your DSL (PPPoE) login - it works as well.
(Make sure you are adding @acanac.net after DSL username)
Thank you for your IM with all needed infirmation.
Hope, you have everything working now.
If not, first, make sure your own modem is operational (you returned the Acanac's one) then try different wall jacks and remove all other devices on phone line - dry loop needs only DSL modem connected, no filters.
Finally, if you could not connect, send an e-mail to support@acanac.com and send me the ticket# to follow up

I plugged the DSL modem direct to my PC, tried different phone jacks. Still it doesn't connect. Ticket ID: NAJ-55702

I'll upload some screenshots.

Shouldn't that be Routed LLC , mine is.
Or are you letting a router look after login etc.?

Ooops, I just saw it's in bridge mode.

I use router at home. The modem only work in bridge mode.

In the above picture, I was connecting the modem to my PC and using windows PPPOE dial up.