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Forums » US Telco Support » AT&T » AT&T Southeast » AT&T Southeast dropping Internet randomly; Last Ditch Effort
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[Speed Problem] 5.8 seems to be The New ATT SPEED CAP for Old BE »
« [Line Problem] Line quality test  
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Zinlu

join:2006-09-22
Macon, GA

reply to rovernet
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

The current modem's information from the System... Details screen is
Model: 2701HG-B Gateway
Serial Number: 160919072232
Hardware Version: 2700-100594-004
Software Version: 5.29.109.11
Key Code: 525Z-25Z4-6266-22AS-B2DC

From the Broadband Link...Summary Screen
Connection Information:
• Internet Address: 98.67.59.82
• Hardware Address: 00:25:3c:1e:83:f8
• Key Code: 525Z-25Z4-6266-22AS-B2DC

I hope that's the mac address for this modem. If need be I can get you the MAC addresses for 2 of the other modems we have used. We returned the DSL-2640B today for a refund.

As far as concentrator info, I have no idea, I will see if I can find that.

It's not so much the tedium of walking through it, it's the fact that we have done it SO much in the last month and it has done nothing to improve the connection. I don't know if it's AT&T sending padt tags and kicking us off or the modems misinterpreting something and classifying it as a padt tag. I just want a stable connection.


Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
·CableOne
·AT&T Southeast

From the FAQ:

A PADT (PPPoE Active Discovery Terminate) signal is sent to terminate a PPPoE session. It is the proper way to terminate a session but is not the actual cause for the termination. The cause may be a simple timeout, a manual request by either end, or an out of spec line condition.

A PADT every month or so shouldn't be a cause for concern, but as frequently as you're getting them, it makes me think there's a line problem going on somewhere. This makes me think there's an issue with your line pair or DSLAM card. There can also be enough line noise to cause a PADT to occur but not enough noise to make your modem lose sync.

Here's something else you could try. I've had luck with this method in the past.

»Ameritech - SBC FAQ »My DSL loses sync regularly. How can I detect interference with an AM Radio?
--
ISP: CableOne 3 mbit/300 kbit


wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

reply to Zinlu
This is the mac address of your 2wire
Hardware Address: 00:25:3c:1e:83:f8

This url should get a page that has your access concentrator name
192.168.1.254/xslt?PAGE=J02

If its not there try this url
192.168.1.254/xslt?PAGE=J34
Look for a line like this
lmd: up with service: (default), ac: WPBHFLGA61W-8Y014070500526 on bridge1

Zinlu

join:2006-09-22
Macon, GA


1 edit
Ah ha! Thanks Wayjac! I keep forgetting about the MDC pages in this gateway.

Connection Type: PPPoE
User Name: ssgibson1@bellsouth.net
PPPoE Access Concentrator: MACNGAMT62W-8Y224150703135
PPPoE Service: (default)
IP Address Range: 98.80.129.78
Subnet Mask: 255.255.255.255
Gateway: 98.80.129.1
Primary DNS: 205.152.37.23
Secondary DNS: 205.152.144.23

Thank you also, Pashune, I will see if I can dig up my old battery operated radio.

Just in case any of the other details are useful.


wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

rovernet See Profile is a att direct tech I would give any info asked for it may lead to a solution

It may be useful to post the 2wire detailed log the url is in my last post

Zinlu

join:2006-09-22
Macon, GA

Entire Log Incoming:

upb
Premium
join:2004-03-15
Carriere, MS
·AT&T Southeast

Looks very much like a problem I had here until AT&T fixed some equipment upstream of the DSLAM. The DSL signal was always strong but the connection to the PPPoE peer would be periodically lost.

BTW, I wonder why your router's http daemon is listening on port 50,001? That would tend to make me nervous.

Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast

said by upb See Profile :

BTW, I wonder why your router's http daemon is listening on port 50,001? That would tend to make me nervous.
Is it not common for a 2Wire Gateway to be listening on port 50001? I believe that port is used for remote management by 2Wire or the ISP.

upb
Premium
join:2004-03-15
Carriere, MS
·AT&T Southeast

said by Airwolf7 See Profile :

Is it not common for a 2Wire Gateway to be listening on port 50001? I believe that port is used for remote management by 2Wire or the ISP.
Maybe it is on that model, but I never encountered it with the 2Wire units I've owned (1000SW, 1800HG). I just read somewhere else that the management port can be disabled via the setup menus, so I guess it's kind of moot after all.


wayjac
Premium,MVM
join:2001-12-22
Indy
All the 2wires listen to ports 50001, 443 and 80

upb
Premium
join:2004-03-15
Carriere, MS
·AT&T Southeast

said by wayjac See Profile :

All the 2wires listen to ports 50001, 443 and 80
As far as I know, the WAN tcp port 80 and 443 listening only happened if you had the remote access package installed and activated. Remote nmap and grc.com scans of my own routers never revealed any other ports opened, and I did take the time to scan through all possible tcp ports. These comments of course only apply to the two routers I owned (now both shelved), the 1000SW and the 1800HG.
-
Forums » US Telco Support » AT&T » AT&T Southeast[Speed Problem] 5.8 seems to be The New ATT SPEED CAP for Old BE »
« [Line Problem] Line quality test  


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