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Raydr
Premium,MVM
join:2000-11-19
Carrollton, TX
 ·Verizon FIOS
| [ fiber tech] A little bit of tech info / What if not getting fu
Just for the benefit of other members and FiOS subscribers, I'm posting excerpts of a chat I just had with FiOS technical support (not through the site).
The short version: Don't be afraid to push just a little bit - even test tools make assumptions. Both the tech and I learned something today! 
Welcome to Verizon Live Chat. You have selected to chat about:
Subject: FiOS Internet (Slow Speed)
Question: Ever since upgrading to 20/20, I have not gotten faster than 10Mb download. I do get 20Mb upload though. Can you please check my ONT or whatever
else needs to be checked?
VZ Tech: ok it is set properly in the server
VZ Tech: so
VZ Tech: lets trouble shoot there
VZ Tech: first power cycle the router then run speedtest again
VZ Tech: what is the OS of the computer and it is hardwired to router correct?
Raydr: there's nothing wrong with the router or any of the PCs. I have tested with multiple routers and multiple PCs. I can get 20Mbps upload
Raydr: i just can't get faster than 10Mbps download
Raydr: i have used your optimizer program as well, multiple PCs
Raydr: I have attempted 4 different routers, including yours, as well as a direct PC connection to the ONT with multiple PCs
Raydr: there is something on your end
VZ Tech: how are you testing speeds?
Raydr: using both speedtest.net and the verizon speedtest site
VZ Tech: ok test again
Raydr: testing, using VZW site...
VZ Tech: then power cycle router and test again
Raydr: upload, 21942 kbps
Raydr: download, 10.061 Mbps
Raydr: using speedtest.net, got 10.04Mb/s download, 15.63Mb/s upload
VZ Tech: can you switch out the wan ethernet cable
Raydr: I'm on cable #2 for WAN...but as you can see, I'm able to upload at 20Mbps so downstream traffic should be able to reach that speed too.
Raydr: i really don't need the 20Mbps, i'm fine with 10, can we just downgrade my account to 10/10?
Raydr: so I'm not paying for it
VZ Tech: checking to see if we can do that internally.. a network tech is still looking at issue tho, so hopefully we can get you fixed or get the chage done
Raydr: no problem,i'll wait to see what the network tech says
VZ Tech: NT found issue
Raydr: i'm a techie, would love to know what it is/was
VZ Tech: BAAIS says 20/20, but the GWR says 10. anne's going to investigate and send a ticket up to Baais Tier 2. Open an MCG ticket and toss me the number
VZ Tech: BAAIS is prov server
VZ Tech: whayt I can see
VZ Tech: I could not see GWR and my test that test your speed on your router is pass fail return
VZ Tech: so since it thought it was suppose to have 10 it said pass
VZ Tech: not sure why prov server did not pass it to the GWR
Raydr: i see. i'm surprised the gwr supports a 10d/20u configuration. is downstream and upstream provisioned independently?
VZ Tech: yes
Raydr: i see...so I guess the downstream provisioning failed. cool, glad you guys found it.
VZ Tech: glad you pushed me to
Raydr: I was a cable modem installer, then a satellite installer for years, kind of learned over time to segment issues. is this something that will take a day or two to resolve or is this a real time thing?
VZ Tech: real time
VZ Tech: actually let me verify that
VZ Tech: run a speed test for me
Raydr: lost internet for a moment, must have been them reconfiguring. running now
Raydr: it's working!
VZ Tech: awesome, so I learned some new stuff today
VZ Tech: did not know that te prov server was not an active link to rgwr to verify it is set correctly
VZ Tech: see what happens when people assume
Raydr: lol, yep! i think we can close this one out!
VZ Tech: Verizon FiOS Technical Support is always available 24x7 at 1-888-553-1555. Chat Support is available everyday from 10am-10pm Eastern, 9am-9pm
Central, or 7am-7pm Pacific. Additional information on all 3 FiOS services can be found online at »fioshelp.verizon.com/. Thank you for choosing
Verizon and have a great day.
Raydr: thanks a lot, have a nice weekend!
VZ Tech: u2
Your session is now closed. | |
destroyah
join:2005-04-20
Norwalk, CA
·Verizon FIOS
| Re: [ fiber tech] A little bit of tech info / What if not gettin
That is one really cool, informative troubleshooting chat session you posted, Raydr. 
Very interesting, so we can assume that profiles use two separate configs for download and upload, and not just a single config for both.
--
--20/20 FIOS ~ 19.6D--23.8U-- | |
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| said by destroyah  :That is one really cool, informative troubleshooting chat session you posted, Raydr. Very interesting, so we can assume that profiles use two separate configs for download and upload, and not just a single config for both. The way I read it, the provisioning server (BAAIS) said 20/20 which is what the FSC tech can see. He can click a button which tests provisioning at the gateway router (GWR), but the result is simply pass/fail. The GWR was set to 10 download (in error), which is why the test came back Pass.
The GWR is where the action is. Your actual provisioning is governed there. The NT has access to that, which is why it took the second person to find and fix the problem.
Interpretation based on limited knowledge above, pure speculation below.
Since it is possible to release the WAN IP and acquire a different address, I think the process involves a lookup at BAAIS to get the operating parameters at the GWR. Once set, there's no need to look it up again. To fix it, the NT may have released the connection, forcing a new connection (and lookup). One wonders if a new IP address was part of the fix. | |
Raydr
Premium,MVM
join:2000-11-19
Carrollton, TX
·Verizon FIOS
| said by birdfeedr :To fix it, the NT may have released the connection, forcing a new connection (and lookup). One wonders if a new IP address was part of the fix. Yep, I've had the same IP address for about 3 months, and now I have a new one. | |
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