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[MN] New HD »
whatthe

join:2003-05-13
Urbandale, IA

HD boxes in DSM

So they don't have any hd boxes in dsm, how is the best way to get one. They put me on a list, but I have little faith anyone will follow through with it. Do I just stop in frequently, I know in the past it was just a matter of talking to the right person at the right time.

Anonymous
Premium
join:2004-06-01
IA

Re: HD boxes in DSM

They have been out of HD only DCTs for over a month now. The only thing I can say is keep trying.
whatthe

join:2003-05-13
Urbandale, IA

1 edit

Re: HD boxes in DSM

Do they have hd dvrs available? Or how about if i got tivo, any chance of getting cable cards?
thedragonmas

join:2007-12-28
Albany, GA

Re: HD boxes in DSM

said by whatthe See Profile :

Do they have hd dvrs available? Or how about if i got tivo, any chance of getting cable cards?
i dont know about your office, but i have 2 HD dvr's costs about $6 extra per box for the dvr service.

Anonymous
Premium
join:2004-06-01
IA
They have HD DVRs available for service calls only. They also have very few cable cards at this time.
whatthe

join:2003-05-13
Urbandale, IA

1 edit

Re: HD boxes in DSM

Thanks for the info. Looks like I will need to look elsewhere if I want hd. Seems kind of crazy they are unable to provide hd service, but oh well.
amgqmp1

join:2008-11-10
West Des Moines, IA
·Mediacom

Re: HD boxes in DSM

said by whatthe See Profile :

Thanks for the info. Looks like I will need to look elsewhere if I want hd. Seems kind of crazy they are unable to provide hd service, but oh well.
I also thought it was strange when I was at the local office today getting my modem swapped out. I like how the "signage" blamed an overwhelming demand. I had ample time to read it while waiting in a line for 10 minutes while one of the CSRs spent that time trying to figure out when a particular show was on that her customer was asking about...yes, seriously.

I promise not to attempt to subscribe to any additional Mediacom services. Someone else can have the HD box I won't be using.
wth
Premium
join:2002-02-20
Iowa City, IA
When I was on the list in Iowa City 2 years ago, they sent me a notice that I had 5 days to pick it up. Best your on the list now, 2 months before the NFL starts.
Cableman32

join:2007-10-05
Florida, NY
Should be some more in a week or two.

Bierboy

join:2008-08-07
East Moline, IL
·Mediacom

Re: HD boxes in DSM

said by Cableman32 See Profile :

Should be some more in a week or two.
...and the check's in the mail....
kmcss

join:2009-06-13
Oelwein, IA

I had a real nice (new style) HD box until it burned out over 2 months ago. All they could give me to replace it was an HD box that was a real old one that didn't have HDMI port. It had a poor picture on both HD and SD. I went back in every week to get a replacement and was told the newer boxes haven't come in yet. Called Dish Network and had it installed in 2 days. They gave me a free DVR and receivers for 3 rooms. Now I have more SD and HD channels for less cost. It has been a week now and I am real satisfied. Farewell Mediaom Forever.

Bierboy

join:2008-08-07
East Moline, IL
·Mediacom

Re: HD boxes in DSM

said by kmcss See Profile :

I had a real nice (new style) HD box until it burned out over 2 months ago. All they could give me to replace it was an HD box that was a real old one that didn't have HDMI port. It had a poor picture on both HD and SD. I went back in every week to get a replacement and was told the newer boxes haven't come in yet. Called Dish Network and had it installed in 2 days. They gave me a free DVR and receivers for 3 rooms. Now I have more SD and HD channels for less cost. It has been a week now and I am real satisfied. Farewell Mediaom Forever.

...until they jack your rates up...
kmcss

join:2009-06-13
Oelwein, IA

Re: HD boxes in DSM

I already know what the rate will be per month after the 6 month reduced rate period and it is still less then Mediacom. Do you mean that Mediacom will never jack up there rate? Well dream on. Dish Network Rules!

Bierboy

join:2008-08-07
East Moline, IL
·Mediacom


2 edits

Re: HD boxes in DSM

said by kmcss See Profile :

I already know what the rate will be per month after the 6 month reduced rate period and it is still less then Mediacom. Do you mean that Mediacom will never jack up there rate? Well dream on. Dish Network Rules!
Keep sipping the Kool-Aid....and talk to me when snowstorms knock out your reception. I can count on one hand the number of cable outages we've had here in the past five years.

I never inferred that MC will never increase rates....but they do so MUCH more infrequently than satcos.

IowaStudent
Premium
join:2008-08-21
Grinnell, IA

Re: HD boxes in DSM

Don't forget about severe thunderstorms.

danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA
·MSN
·Mediacom

Re: HD boxes in DSM

"Don't forget about severe thunderstorms."

Really? About two weeks ago (June 17th/18ish) one night when we had severe storms my cable TV was completely knocked out too. The internet worked fine, but the TV went out right while I was trying to get information about a tornado warning. So it can happen with cable as well.

And, we had a lovely cable outage this past Sunday morning when it was perfectly nice outside, it lasted about four hours. Analog TV was fuzzy, digital was dead, internet was dead, phone was obviously dead.

Every service has its benefits/weaknesses. Not being able to get an HD box, I'd say that's a HUGE weakness. I have mine, but I'm afraid it's starting to die or have problems and knowing I can't replace it with another one if something goes majorly wrong is distressing.
--
You're watching Sports Night on CSC so stick around...
Turbocpe
Premium
join:2001-12-22
IA

Re: HD boxes in DSM

said by danawhitaker See Profile :

"Don't forget about severe thunderstorms."

Really? About two weeks ago (June 17th/18ish) one night when we had severe storms my cable TV was completely knocked out too. The internet worked fine, but the TV went out right while I was trying to get information about a tornado warning. So it can happen with cable as well.

And, we had a lovely cable outage this past Sunday morning when it was perfectly nice outside, it lasted about four hours. Analog TV was fuzzy, digital was dead, internet was dead, phone was obviously dead.

Every service has its benefits/weaknesses. Not being able to get an HD box, I'd say that's a HUGE weakness. I have mine, but I'm afraid it's starting to die or have problems and knowing I can't replace it with another one if something goes majorly wrong is distressing.
I'd have to agree with danawhitaker See Profile being a cable customer for ~10 years. It also doesn't take a tornado of a storm to knock out our *analog* cable TV and/or cable Internet service in our part of Des Moines.

I can only assume there is some weak or non-functioning battery backups in the field and power interruptions in those areas to cause outages during storms. In much of those storms, my own neighborhood has not been the one to lose power so I'm not sure where the power issue lies but given the length of the network, the power issue could be a ways away from your neighborhood. There has also been more than one time that our headend had a power issue resulting in some outages.

Of course your mileage will vary, but since cable's system depends on good battery backup and good neighborhood power, it's not immune to thunderstorms.

IowaStudent
Premium
join:2008-08-21
Grinnell, IA
·Mediacom
·Iowa Telecom


1 edit
Let me clarify What I should have said is Thunderstorms effect's Satellite MORE then Cable that however isn't to say that Thunderstorms can't take down Cable as well, it is just that thunderstorms have a tendecy to mess with sat. more. As like you mentioned Cable goes out as when it storms I have lost my cable at school for a brief time
BlakePaulson

join:2008-08-06
Alexandria, MN
·AT&T Wireless Broa..
·Charter Pipeline

Re: HD boxes in DSM

said by IowaStudent See Profile :

Let me clarify What I should have said is Thunderstorms effect's Satellite MORE then Cable that however isn't to say that Thunderstorms can't take down Cable as well, it is just that thunderstorms have a tendecy to mess with sat. more. As like you mentioned Cable goes out as when it storms I have lost my cable at school for a brief time
I live in Minnesota and have been through 3 thunderstorms so far with my DirecTV service... no interruptions (and they were thunderstorms with lightening and whatnot.)

How you guys can settle for having to wait for an HD Box is beyond me. I have 3 HD DVR's (got one free) and have on demand and basically love my dish... I understand people who are in apartment complexes and whatnot but if you own your own home a dish would be the way to go.
BlakePaulson

join:2008-08-06
Alexandria, MN
·AT&T Wireless Broa..
·Charter Pipeline

said by IowaStudent See Profile :

Don't forget about severe thunderstorms.
As others have said it affects cable as well (my charter service frequently went out along with HD channels going missing for entire weekends when there weren't any storms.)

I now have 3 HD DVR's from DirecTV with 500GB hard drives in them and HD on demand and whatnot.

surf1080

@sbcglobal.net
What are people's experience with waiting on a list for the HD receivers? I'm moving to Moline, IL in on Friday and I was put on the list because they have neither HD or HD/DVR receivers available.

DavMike

@mchsi.com

Re: HD boxes in DSM

said by surf1080 :

What are people's experience with waiting on a list for the HD receivers? I'm moving to Moline, IL in on Friday and I was put on the list because they have neither HD or HD/DVR receivers available.
I have been on the waiting list here in Davenport twice. 1st for HD box and then a HD DVR a couple months later, the first took 16 days before I got a letter in the mail telling me it was ready for pickup and the second time it took less than 10 days.
clone73

join:2009-02-02
Iowa City, IA

said by surf1080 :

What are people's experience with waiting on a list for the HD receivers? I'm moving to Moline, IL in on Friday and I was put on the list because they have neither HD or HD/DVR receivers available.
I was put on the wait list in Iowa City and was told it would be 6 months to a year. They had some in stock but they were for new customers only. I went through several layers of customer service without getting any help. I finally called the corp office and the city cable TV administrator. I don't know which one did it, but I had my DVR the next morning.
Cableman32

join:2007-10-05
Florida, NY
Waiting list is pretty worthless. I would go in late next week and see if they have any.
Kingedgar
Premium
join:2008-02-08
Marion, IA
I went into the Cedar Rapids office on Monday, signed up for Cable, requested a HD DVR. They scheduled me between 1 - 3pm today, said they had plenty in stock. I wonder why alot of other places are out of them, seemingly all the time.

drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA

Re: HD boxes in DSM

They probably have them and did not lie to you but the skeptic in me says that the tech may say that he does not have any on the truck and that you may have a 'short' wait. I could be wrong.
whatthe

join:2003-05-13
Urbandale, IA

I guess it has only been a little over a week, but am I wasting my time waiting to get an hd box. I would really like to give mediacom a chance, but don't want to wait 2 weeks and hear nothing. What is causing the shortage, everyone switching from satellite? /end sarcasm
wth
Premium
join:2002-02-20
Iowa City, IA
·Mediacom

Re: HD boxes in DSM

said by whatthe See Profile :

I guess it has only been a little over a week, but am I wasting my time waiting to get an hd box. I would really like to give mediacom a chance, but don't want to wait 2 weeks and hear nothing. What is causing the shortage, everyone switching from satellite? /end sarcasm
Did you get a DVR yet?
whatthe

join:2003-05-13
Urbandale, IA

Re: HD boxes in DSM

No I haven't got it yet.
wth
Premium
join:2002-02-20
Iowa City, IA
I waited 10 weeks for mine 30 months ago. It's good your on the list now, since college & pro football will start in 7 weeks, as the list will probably grow. And don't forget those college students that return in Aug.
whatthe

join:2003-05-13
Urbandale, IA

Re: HD boxes in DSM

Thanks for the heads up. I don't think I am going to wait 10 weeks when I can probably get dish or direct in a couple days. Its kind of a shame, not sure how they can pick up business if they can't offer hd. I feel sorry for the techs and customer service, really puts them in a tough situation.

BAINCH
Premium,VIP,MVM
join:2003-04-02
Middletown, NY

Re: HD boxes in DSM

PM me your customer number and I get you an HD box right away.

Anonymous
Premium
join:2004-06-01
IA
·Mediacom

Re: HD boxes in DSM

said by BAINCH See Profile :

PM me your customer number and I get you an HD box right away.
There is a wait list. If you help anyone this way he/she will be 'cutting in line'.

BAINCH
Premium,VIP,MVM
join:2003-04-02
Middletown, NY

Re: HD boxes in DSM

said by Anonymous See Profile :

said by BAINCH See Profile :

PM me your customer number and I get you an HD box right away.
There is a wait list. If you help anyone this way he/she will be 'cutting in line'.
So send me the whole waiting list then.
soitgoes2
Premium
join:2005-01-14

Re: HD boxes in DSM

said by BAINCH See Profile :

]So send me the whole waiting list then.
Kudos to you!

Anonymous
Premium
join:2004-06-01
IA
I have no access to the list but I'm sure you can get it.
wth
Premium
join:2002-02-20
Iowa City, IA
We need an update here. Have you recieved your DVR?

jomama

join:2002-11-21
·Mediacom

so mediacom is going to proactively contact everybody on every HD DVR waiting list and immediately get them a box?
or just the lucky few that haunt this site. what kind of micromanagement of inventory is going on locally that is being super ceded by corporate office?
Big surprise cap ex is down at Mediacom, don't buy the equipment your customers are begging for.
Too bad their can't be a digital transition every few years to force peoples hands to subscribe to a pay TV service. It's the only reason Mediacom's subscriber numbers are up
soitgoes2
Premium
join:2005-01-14
It's absolutely absurd that they regularly have waiting lists for this basic equipment.

I can understand a waiting list every once in a while (inventory issues can occur occasionally), but I don't understand why it just goes on and on...
wth
Premium
join:2002-02-20
Iowa City, IA
·Mediacom

Re: HD boxes in DSM

said by soitgoes2 See Profile :

It's absolutely absurd that they regularly have waiting lists for this basic equipment.

I can understand a waiting list every once in a while (inventory issues can occur occasionally), but I don't understand why it just goes on and on...
I've said it for the past couple of years that mediacom only spends x amount of money per month to buy boxes. The lists will only get longer in the next 2 months because students will be returning to college, and the NFL will be starting up a new season soon, plus add college football.
whatthe

join:2003-05-13
Urbandale, IA


1 edit
said by soitgoes2 See Profile :

It's absolutely absurd that they regularly have waiting lists for this basic equipment.

I can understand a waiting list every once in a while (inventory issues can occur occasionally), but I don't understand why it just goes on and on...
The only thing I can think is that they have conceded the hd market. I called customer service and was told some areas have been out of hd equipment for six months. There is no way anybody is going to wait over a month.

BAINCH
Premium,VIP,MVM
join:2003-04-02
Middletown, NY

Re: HD boxes in DSM

said by whatthe See Profile :

The only thing I can think is that they have conceded the hd market. I called customer service and was told some areas have been out of hd equipment for six months. There is no way anybody is going to wait over a month.
As I indicated before, we have HD boxes for all customers in Des Moines. If anyone wants to PM me their customer# or send me one of these "waiting lists" I will get it resolved.

tsduke
Premium
join:2006-03-04
Waterloo, IA

Re: HD boxes in DSM

BAINCH, no disrespect intended, but wouldn't the Des Moines office be able to give you that? If there boxes available why aren't they being shipped to DM to cover the waiting list?

BAINCH
Premium,VIP,MVM
join:2003-04-02
Middletown, NY

Re: HD boxes in DSM

said by tsduke See Profile :

BAINCH, no disrespect intended, but wouldn't the Des Moines office be able to give you that? If there boxes available why aren't they being shipped to DM to cover the waiting list?
Well, I think the story goes something like this. There was a shortage in certain locations some time ago. That lead to a waiting list. Now they've called those on the waiting list but perhaps not everyone has been reach. And although there isn't a shortfall now, perhaps certain individuals in customer service are not aware the issue was resolved some time ago.
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