whatthe
join:2003-05-13
Urbandale, IA
1 edit | reply to soitgoes2
Re: HD boxes in DSM
said by soitgoes2  :It's absolutely absurd that they regularly have waiting lists for this basic equipment. I can understand a waiting list every once in a while (inventory issues can occur occasionally), but I don't understand why it just goes on and on... The only thing I can think is that they have conceded the hd market. I called customer service and was told some areas have been out of hd equipment for six months. There is no way anybody is going to wait over a month. |
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BAINCH
Premium,VIP,MVM
join:2003-04-02
Middletown, NY
| said by whatthe :The only thing I can think is that they have conceded the hd market. I called customer service and was told some areas have been out of hd equipment for six months. There is no way anybody is going to wait over a month. As I indicated before, we have HD boxes for all customers in Des Moines. If anyone wants to PM me their customer# or send me one of these "waiting lists" I will get it resolved. |
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tsduke
Premium
join:2006-03-04
Waterloo, IA | BAINCH, no disrespect intended, but wouldn't the Des Moines office be able to give you that? If there boxes available why aren't they being shipped to DM to cover the waiting list? |
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BAINCH
Premium,VIP,MVM
join:2003-04-02
Middletown, NY
| said by tsduke :BAINCH, no disrespect intended, but wouldn't the Des Moines office be able to give you that? If there boxes available why aren't they being shipped to DM to cover the waiting list? Well, I think the story goes something like this. There was a shortage in certain locations some time ago. That lead to a waiting list. Now they've called those on the waiting list but perhaps not everyone has been reach. And although there isn't a shortfall now, perhaps certain individuals in customer service are not aware the issue was resolved some time ago. |
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