US Telco Support > AT&T > AT&T Southwest > Pay for Elite but always drops back to Pro speed

Pay for Elite but always drops back to Pro speed

There's some information we need:
1) What is the make and model of the modem?
2) Post the stats from the modem.
3) Run a Line Quality Test from »/linequality and post the resultant URL.

reply to dishfish
Do you ever get escalated to Tier 2?

reply to McSummation
Regarding item 2, where do I find the stats from the modem?

reply to psx_defector
I have not yet been sent to Tier 2 support. I was so beat down after going through the script I just wanted to get off the phone.

Well that eliminates the rip and rebuild. When in doubt, rip it out.

Odds are your line stats are scheiße. Line stats can be found through this FAQ: »AT&T Midwest/Ameritech FAQ »Where are the Line Stats in a 5100b or 4100? Change appropriately for different modems.

I talked to a buddy here at work a few minutes ago. He's a former ATT'er and knows alot about DSL. He says he thinks my modem is bad. It is a Motorola modem that I got back in December. They had to replace my old Speedstream modem that I had since 2000. Thanks for the link!

reply to McSummation
1) Modem is a Motorola Style:MSTATEA (thats what is says on the bottom. I could not find a Model #)

2) Still trying to figure out how to get the stats from the modem

3) »/linequality/nil/2534945

See if this FAQ lets you get to the stats »AT&T Southeast Forum FAQ »How do I access the 2210 line stats and event logs? What do the numbers mean?

Do you have a router between your modem and computer? You are blocked to ping, so the Line Quality Test didn't show anything useful.

reply to dishfish
On June 12th, I replaced my original modem (a SpeedStream 5260) that had worked rock solid since I first got DSL a number of years ago ... replaced it with the latest Motorola from ATT ... AND I still have a speed issue ... see my post in this same forum regarding the chronology of the issue.

So don't spend the extra $49 or so for a new one until you're absolutely sure that the modem is the problem ... at least that's my 2 cents.

Thanks. I saw your post. Funny thing is I replaced my Speedstream back in December with a new Motorola. However, I recently noticed my speed falling off. I bet we're having the same issue.

Folks on here have been very helpful!

reply to McSummation
Ok, I think this line test looks better.

»/linequality/nil/2534954

Yea, I have a router. I'll try what the link says to do.

Thanks!

That goes all the way to your public IP address now and the data looks OK.

Once you get sorted out how to get the stats, do the following:
1) Unplug the modem from the ac line and the phone line.
2) Let it sit for 10 minutes.
3) Plug both lines back in.
4) As soon as you have a connection to the internet run a Line Quality Test, get the stats from the modem, run a speed test and post all that back here.

Then, when the speed goes back down, do all of step 4 again.

reply to dishfish
That would be the Motorola 2210. Different firmware is issued in AT&T Southeast, and the former SBC footprint. Try this:

»192.168.1.254

If you have a router, you may need to disconnect from the router and connect directly to the modem. You should get the basic modem GUI, with a series of blue and gray buttons down the left side of the page.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

reply to dishfish
OK, when I reset the modem last night. I was back above 5 mbps last night. I tried again this morning and it is still above 5.

I have tried to logon to the modem several times using the specified IP address and I can't get connected. It keeps giving me a page load error 'The server at 192.168.1.254 is taking too long to respond.' I'll keep trying.

So for now I'm good but I don't understand why I can't logon to the modem? I connected directly to it.

Here's a line test I ran last night after I reset the modem and was back above 5 mbps.

»/linequality/nil/2534973

Again, thanks for the help. I really appreciate it.

That line test looks good.

But, we need to see the stats from the modem. I'm thinking it's getting enough errors that it is "training down". But we won't know until we see its stats.

Yes, I know. However I am not able to connect to the modem for some reason. Any ideas? Per my post above it keeps timing out.

Thanks!

Is the modem in Bridge mode? I think you have to connect directly to the modem,and configure your PC's TCP/IP settings to a Static IP.

IP: 192.168.1.1
Subnet Mask: 255.255.255.0
Gateway IP: 192.168.1.254
--
Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.

I don't know if it is in Bridge mode or not?? I connected directly to it. It has a sticker on the bottom that says its IP is 192.168.1.254.

I'll try that tonight. Thanks!

That's only if the Modem is in Bridge mode. I was just suggesting that,since you weren't able to connect to the modem's GUI. If you have a router,and it is handling the PPPoE authentication,then the modem is probably in Bridge mode.
--
Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.