Pay for Elite but always drops back to Pro speed in AT&T Southwest http://www.dslreports.com/forum/r22586698 en Thu, 10 Dec 2009 17:01:16 EDT Thu, 10 Dec 2009 17:01:16 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22880498 dishfish : Well, I thought I was good. Speed started dropping again over the weekend. I'm about to give up. Maybe U-verse internet would be more stable? ]]> http://www.dslreports.com/forum/remark,22880498 Mon, 17 Aug 2009 12:26:53 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22857536 dishfish : Posted in ATT Direct. Problem solved. Evidently the line was taken off the interleaved rate. Put it back and it is working fine now. Thanks to everyone who helped me with this. This site is great!]]> http://www.dslreports.com/forum/remark,22857536 Wed, 12 Aug 2009 19:56:37 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22844379 dishfish : OK, I guess that is where I will go next. I will be glad once I get this all resolved. ]]> http://www.dslreports.com/forum/remark,22844379 Mon, 10 Aug 2009 14:12:22 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22844080 McSummation : In that 8 hour period, you moved about 34000 packets from the internet into your machine. Of those, you got 9964 error packets. That is probably what caused your modem to downgrade your max speed from 6016 to 3008. You need to determine what is causing that.

There are several FAQ articles in the AT&T fora that discuss what causes these errors, how to determine what is causing your problem, and how to fix the problem.]]> http://www.dslreports.com/forum/remark,22844080 Mon, 10 Aug 2009 13:28:50 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22842622 dishfish : OK, this morning, and the speed has dropped to 1/2 of what I was getting last night.

Here are the modem stats...

Statistics
ADSL Information
Line State Up
Modulation DMT
Data Path Fast

To Modem To Internet
Max Allowed Speed (kbps) 3008 768
SN Margin (dB) 13.0 10.0
Line Attenuation (dB) 43.0 31.0
Loss of Signal 0 272
Loss of Frame 0 0
CRC Errors 9964 13

ATM Information
VPI / VCI 0/35
Protocol Bridged

In Octets 12278925
In Errors 0
In Unicast Packets 13061
In Non Unicast Packets 0
In Discard Packets 0

Out Octets 2719876
Out Errors 0
Out Unicast Packets 10302
Out Non Unicast Packets 0
Out Discard Packets 0

LAN Information
Modem IP Address
Modem Netmask 255.255.255.0
DHCP Address 192.168.1.64

Devices on LAN
IP Address MAC Address Name Status
192.168.1.64 DD-PC Active

Ethernet Information
MAC Address 00:1d:6b:b2:b5:bc

In Octets 35017542
In Errors 0
In Unicast Packets 34246
In Non Unicast Packets 22281
In Discard Packets 0

Out Octets 6306698
Out Errors 0
Out Unicast Packets 26626
Out Non Unicast Packets 298
Out Discard Packets 0

Here's the speed test..

]]> http://www.dslreports.com/forum/remark,22842622 Mon, 10 Aug 2009 08:55:03 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22842136 dishfish : OK, I finally figured out to get the modem out of bridge mode.

Here are the stats...

Statistics
ADSL Information
Line State Up
Modulation DMT
Data Path Fast

To Modem To Internet
Max Allowed Speed (kbps) 6016 768
SN Margin (dB) 11.0 12.0
Line Attenuation (dB) 43.0 31.0
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 0 1

ATM Information
VPI / VCI 0/35
Protocol PPPoE

In Octets 325059
In Errors 0
In Unicast Packets 510
In Non Unicast Packets 0
In Discard Packets 0

Out Octets 80025
Out Errors 0
Out Unicast Packets 435
Out Non Unicast Packets 0
Out Discard Packets 0

PPPoE Information
Session Status: Up
Server MAC Address: 00:90:1a:a0:02:57
Session ID: 437

IP Information

DNS Servers 68.94.156.1 dnsr1.sbcglobal.net
151.164.8.201 dns1.ksc2mo.sbcglobal.net

IP interfaces
Address Netmask Name
192.168.1.254 255.255.255.0 Ethernet 100BT

Routing Table
Destination Netmask Gateway Interface
- - 151.164.182.11 WAN vcc1
192.168.1.0 255.255.255.0 192.168.1.254 Ethernet 100BT

LAN Information
Modem IP Address 192.168.1.254
Modem Netmask 255.255.255.0
DHCP Address 192.168.1.64

Devices on LAN
IP Address MAC Address Name Status
192.168.1.64 DD-PC Active

Ethernet Information
MAC Address

In Octets 395422
In Errors 0
In Unicast Packets 584
In Non Unicast Packets 262
In Discard Packets 0

Out Octets 187740
Out Errors 0
Out Unicast Packets 477
Out Non Unicast Packets 607
Out Discard Packets 0

Here's the speed test.



Once it drops off, I'll run these tests again.
Thanks.]]> http://www.dslreports.com/forum/remark,22842136 Mon, 10 Aug 2009 00:59:32 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22604204 dishfish : Thanks! I'll give it a shot tonight.

said by McSummation See Profile :

See if this helps - »Ameritech - SBC FAQ »Modem GUI access with a router
]]> http://www.dslreports.com/forum/remark,22604204 Wed, 24 Jun 2009 16:06:22 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22604161 McSummation : See if this helps - »Ameritech - SBC FAQ »Modem GUI access with a router]]> http://www.dslreports.com/forum/remark,22604161 Wed, 24 Jun 2009 16:01:29 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22603694 dishfish : Yea, I am using a router to handle PPPoE. However, last night, I had it connected directly to my PC and was using a new network connection on the PC to handle PPPoE. Tonight, when I get home, I will connect directly to the modem again, reset it, then try it again. Thank you.

said by Mountaineer1 See Profile :

That's only if the Modem is in Bridge mode. I was just suggesting that,since you weren't able to connect to the modem's GUI. If you have a router,and it is handling the PPPoE authentication,then the modem is probably in Bridge mode.
]]> http://www.dslreports.com/forum/remark,22603694 Wed, 24 Jun 2009 14:55:54 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22603062 Mountaineer1 : That's only if the Modem is in Bridge mode. I was just suggesting that,since you weren't able to connect to the modem's GUI. If you have a router,and it is handling the PPPoE authentication,then the modem is probably in Bridge mode.
--
Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,22603062 Wed, 24 Jun 2009 13:03:12 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22602972 dishfish : I don't know if it is in Bridge mode or not?? I connected directly to it. It has a sticker on the bottom that says its IP is 192.168.1.254.

I'll try that tonight. Thanks!]]> http://www.dslreports.com/forum/remark,22602972 Wed, 24 Jun 2009 12:45:27 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22602965 Mountaineer1 : Is the modem in Bridge mode? I think you have to connect directly to the modem,and configure your PC's TCP/IP settings to a Static IP.

IP: 192.168.1.1
Subnet Mask: 255.255.255.0
Gateway IP: 192.168.1.254
--
Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,22602965 Wed, 24 Jun 2009 12:43:35 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22602443 dishfish : Yes, I know. However I am not able to connect to the modem for some reason. Any ideas? Per my post above it keeps timing out.

Thanks!]]> http://www.dslreports.com/forum/remark,22602443 Wed, 24 Jun 2009 11:26:51 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22601880 McSummation : That line test looks good.

But, we need to see the stats from the modem. I'm thinking it's getting enough errors that it is "training down". But we won't know until we see its stats.]]> http://www.dslreports.com/forum/remark,22601880 Wed, 24 Jun 2009 09:47:35 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22601656 dishfish : OK, when I reset the modem last night. I was back above 5 mbps last night. I tried again this morning and it is still above 5.

I have tried to logon to the modem several times using the specified IP address and I can't get connected. It keeps giving me a page load error 'The server at 192.168.1.254 is taking too long to respond.' I'll keep trying.

So for now I'm good but I don't understand why I can't logon to the modem? I connected directly to it.

Here's a line test I ran last night after I reset the modem and was back above 5 mbps.

»/linequality/nil/2534973

Again, thanks for the help. I really appreciate it. ]]> http://www.dslreports.com/forum/remark,22601656 Wed, 24 Jun 2009 08:58:03 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22601083 NormanS : That would be the Motorola 2210. Different firmware is issued in AT&T Southeast, and the former SBC footprint. Try this:

»192.168.1.254

If you have a router, you may need to disconnect from the router and connect directly to the modem. You should get the basic modem GUI, with a series of blue and gray buttons down the left side of the page.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,22601083 Wed, 24 Jun 2009 02:22:37 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22600761 McSummation : That goes all the way to your public IP address now and the data looks OK.

Once you get sorted out how to get the stats, do the following:
1) Unplug the modem from the ac line and the phone line.
2) Let it sit for 10 minutes.
3) Plug both lines back in.
4) As soon as you have a connection to the internet run a Line Quality Test, get the stats from the modem, run a speed test and post all that back here.

Then, when the speed goes back down, do all of step 4 again.]]> http://www.dslreports.com/forum/remark,22600761 Wed, 24 Jun 2009 00:13:20 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22600652 dishfish : Ok, I think this line test looks better.

»/linequality/nil/2534954

Yea, I have a router. I'll try what the link says to do.

Thanks!]]> http://www.dslreports.com/forum/remark,22600652 Tue, 23 Jun 2009 23:44:39 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22600645 dishfish : Thanks. I saw your post. Funny thing is I replaced my Speedstream back in December with a new Motorola. However, I recently noticed my speed falling off. I bet we're having the same issue.

Folks on here have been very helpful! ]]> http://www.dslreports.com/forum/remark,22600645 Tue, 23 Jun 2009 23:42:36 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22600631 rfluegge : On June 12th, I replaced my original modem (a SpeedStream 5260) that had worked rock solid since I first got DSL a number of years ago ... replaced it with the latest Motorola from ATT ... AND I still have a speed issue ... see my post in this same forum regarding the chronology of the issue.

So don't spend the extra $49 or so for a new one until you're absolutely sure that the modem is the problem ... at least that's my 2 cents.]]> http://www.dslreports.com/forum/remark,22600631 Tue, 23 Jun 2009 23:37:35 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22600593 McSummation : See if this FAQ lets you get to the stats »AT&T Southeast Forum FAQ »How do I access the 2210 line stats and event logs? What do the numbers mean?

Do you have a router between your modem and computer? You are blocked to ping, so the Line Quality Test didn't show anything useful.]]> http://www.dslreports.com/forum/remark,22600593 Tue, 23 Jun 2009 23:29:11 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22600560 dishfish : 1) Modem is a Motorola Style:MSTATEA (thats what is says on the bottom. I could not find a Model #)

2) Still trying to figure out how to get the stats from the modem

3) »/linequality/nil/2534945]]> http://www.dslreports.com/forum/remark,22600560 Tue, 23 Jun 2009 23:21:48 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22590469 dishfish : I talked to a buddy here at work a few minutes ago. He's a former ATT'er and knows alot about DSL. He says he thinks my modem is bad. It is a Motorola modem that I got back in December. They had to replace my old Speedstream modem that I had since 2000. Thanks for the link! ]]> http://www.dslreports.com/forum/remark,22590469 Mon, 22 Jun 2009 11:06:31 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22590450 psx_defector : Well that eliminates the rip and rebuild. When in doubt, rip it out.

Odds are your line stats are scheiße. Line stats can be found through this FAQ: »Ameritech - SBC FAQ »Where are the Line Stats in a 5100b or 4100? Change appropriately for different modems.]]> http://www.dslreports.com/forum/remark,22590450 Mon, 22 Jun 2009 11:01:50 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22590329 dishfish : I have not yet been sent to Tier 2 support. I was so beat down after going through the script I just wanted to get off the phone.]]> http://www.dslreports.com/forum/remark,22590329 Mon, 22 Jun 2009 10:38:47 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22590292 dishfish : Regarding item 2, where do I find the stats from the modem?]]> http://www.dslreports.com/forum/remark,22590292 Mon, 22 Jun 2009 10:32:30 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22587332 psx_defector : Do you ever get escalated to Tier 2?]]> http://www.dslreports.com/forum/remark,22587332 Sun, 21 Jun 2009 14:58:01 EDT Re: Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22586814 McSummation : There's some information we need:
1) What is the make and model of the modem?
2) Post the stats from the modem.
3) Run a Line Quality Test from »/linequality and post the resultant URL.]]> http://www.dslreports.com/forum/remark,22586814 Sun, 21 Jun 2009 12:31:58 EDT Pay for Elite but always drops back to Pro speed http://www.dslreports.com/forum/remark,22586698 dishfish : OK experts, I need some advice here...

I pay for Elite. I get about 5.1 mbps then it will drop off to about 2.5 mbps. I called support, they walked me through the script (I hate that) so they had me unplug modem and router, then plug modem back in then router. OK that gets me back to 5 mbps. The next day, I get up, its back to 2.5 mbps.

What can I do to get it to hold at least 5 mbps? Any info is appreciated.

Thanks!]]> http://www.dslreports.com/forum/remark,22586698 Sun, 21 Jun 2009 11:50:07 EDT