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BooYaKaSha
join:2009-06-21
Casselberry, FL
| WNDR3300 Intermittently Disconnects from Internet
Hello,
I am having trouble with my WNDR3300. I'm fairly computer savvy, but networking is definitely my weak link. I was hoping someone could at least point me in the right direction.
I am using the WNDR3300 with the latest (1.30B) firmware installed. It connects to a Toshiba PCX2500 Cable Modem supplied by my ISP, which is BrightHouse Networks (RoadRunner). I am in the Central Florida area. Connected to my WNDR3300 is a desktop connected via LAN, and a laptop connected via Wireless-N.
My problem is a bit different than most who are having trouble with the WNDR3300 -- my Wireless connectivity is solid -- hasn't been dropped once in about 3 months. My problem is that I randomly get disconnected from the Internet. At first, this was happening every 1-2 weeks. Now it seems to happen almost every day.
At no point do I lose my network connection. I can still browse and access shared files on either computer as normal. But somewhere between my router and my ISP I lose Internet. The only way to resolve this issue is to unplug BOTH my cable modem and router (unplugging only one does not resolve the issue).
The logs for my WNDR3300 are no help -- just a generic "disconnected from internet" message. In Vista's Network and Sharing Center, troubleshooting results in a "cannot resolve DNS server" message (sorry I didn't save the exact message).
I'm not even sure where to being diagnosing this issue. I imagine it could be the router, the cable modem, or even my ISP. There is very little on the Internet about my problem specifically -- which makes me suspicious that maybe it's not the router. But then again I previously had a Netgear WPN824v2 router with the same setup and experienced no such issues.
Thank you for your help! | |
tiga31328
@comcast.net
| I would try a good reset of your cable mode, unplug it from power, take the COAX out of it, let it sit for 10 minutes, then connect it back up and see how things go. If that does not work I would recommend contacting your cable company tech support, if they do not find a problem then insist the hardware has a problem and you want to swap the modem out.
Good Luck!
TIGA | |
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