twill1989
join:2009-01-03
Goose Creek, SC
 ·AT&T Southeast
| reply to twill1989
Re: [Line Problem] Losing sync
Just wanted to give everyone an update in case anyone is having a similar problem.
I called AT&T yesterday and they sent a tech out this morning to inspect the line (the entire line from the CO back to the home). Unfortunately, I could not be present when the guy arrived, but from what I was told the guy was very rude. He repeated said we were making false calls to tech support since they had been out every other month to look at the connection and everything was always fine when they arrived.
Instead of doing the Class A inspection like I was told he was going to do, he merely looked at the computer, the gateway, and the interface outback. He declared everything was fine then left. When I arrived I was pissed and called AT&T.
Before I called AT&T, I connected the modem to the NID and was getting similar results, the wild noise margin and disconnects. The tech support agent tried to give me the famiilar run around that everything was fine. Finally I got her to get a line tech on the line who say the noise margin. I pointed out to them that the modem was connected to the NID at the moment, so the problem was on their end. Instead of accepting that, I was told the 2210 which I had switched back to was faulty (part of the bad batch from some years ago) and causing all the problems. She then said I was going to have to pay $40 to get a new modem from them.
Upon hearing this I was completely livid. Not only did I pay $100 for the gateway which was experiencing similar problems, now I was being told I had to pay for a new modem when the modem was faulty to begin with. I tried telling her that I was having similar problems on other device (two 2Wire gateways) and she just wouldn't accept what I was saying. She insisted that all my problems were teh result of the 2210 even though I had used other devices at different periods and had the same result. I literally had to tell her to shut up and listen to me. At that point I asked to speak to her supervisior, who was a little more competent and agreed that the issue wasn't just the modem since the 2Wires were having the same issues.
A tech is suppose to come out Friday now and do a complete check of the line along with providing me with a new 2210 free of charge. I'll let everyone know how it goes. |
