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Forums » US Cable Support » Road Runner » [TWC] Road Runner Intermittent problem. Techs have a hard time.
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[TWC] can TWC help resolve my problem »
« [TWC] linksys router  
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@charter.com

reply to arait
Re: [TWC] Road Runner Intermittent problem. Techs have a hard ti

said by arait See Profile :

In the hours of 9pm-12am my road runner connection will act up. Either or will happen. The cable light will go off and start flashing, while the PC and power light stays on, then all lights will go on as it is starting to sync up again. OR The PC light will just go off and the Send/Receive lights will go off also, while the Power and cable light stays on.
...
All the tech did at my house was change splitter and add some type of filters on it because he said the t.v. downstairs was getting feedback.
Just based on the light activitiy, the problem is your cable signal. Your modem only shows 2 out of about 6 of the needed cable signal stats. The TWC techs should be able to get better stats than your modem shows just looking up your MAC address. They really need to look at the Downstream SNR, Downstream pre/post BER, Upstream SNR, and Upstream pre/post BER to qualifiy your signals as good or bad.

The feedback comment alone makes me think you have a serious ingress issue which would also affect SNR of the modem. Hopefully the foreman can get a better handle on your signal problems.

Does your modem have any logs you can post?
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Forums » US Cable Support » Road Runner[TWC] can TWC help resolve my problem »
« [TWC] linksys router  


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