Selected ISP Support > DSL Extreme > Packet loss in SA, TX

reply to gsnider

Re: Packet loss in SA, TX

I've tried 2 different modems, checked all the wiring in the house, used 2 different phone lines, 2 phone drops, 2 ethernet cables (when using the external modem). As you can see above, the packets are not being dropped at the 1st hop, it's between the 1st and 2nd hop(which indicates a network problem, not a dsl problem), even when being tested by 2 external networks as I showed in my last post.

Edit:
Just to clarify, the ping test in my last post was from my time warner cable connection, so the pings to the 2 ips were coming from external to grandecom's network. The post above that I show the pings to my default gateway from the dsl line with no packet loss even while downloading a large file.

My DSLExtreme ticket has been updated with latest info

It has been 9 days and still no progress has been made on this DSL service. This is quite clearly a layer 3 issue on the IKANO/DSLEXTREME network, yet AT&T has been called out 3 times. It is my understanding that AT&T provides a DSL and an ATM circuit. These are layers 1 and 2. I will restate my problem.

I have 100% connectivity to my first layer 3 hop, 216.198.50.1.

I get anywhere from 2-10% packet loss to my 2nd layer 3 hop, 216.198.63.1

The packet loss between these 2 hops can be verified by running continuous pings to these 2 hops from ANY external IP network.

I would appreciate it if you assigned a network engineer to this problem and not a Tier 2 DSL technician. This is unacceptable. I have done all of the necessary troubleshooting for you and I am still getting the run around.

Ping statistics for 216.198.50.1:
    Packets: Sent = 500, Received = 500, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 175ms, Average = 47ms

Ping statistics for 216.198.63.1:
    Packets: Sent = 500, Received = 464, Lost = 36 (7% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 1226ms, Average = 53ms

OrgName:    IKANO Communications Inc.
OrgID:      IKAN
Address:    265 East 100 South
Address:    Suite 240
City:       Salt Lake City
StateProv:  UT
PostalCode: 84111
Country:    US

NetRange:   216.198.0.0 - 216.198.63.255
CIDR:       216.198.0.0/18
OriginAS:   AS6137
NetName:    IKANO-1
NetHandle:  NET-216-198-0-0-1
Parent:     NET-216-0-0-0-0
NetType:    Direct Allocation
NameServer: NS1.SISNA.COM
NameServer: NS2.SISNA.COM
Comment:    ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate:    1999-02-03
Updated:    2008-01-16

OrgTechHandle: IPADM146-ARIN
OrgTechName:   IPADMIN
OrgTechPhone:  +1-801-924-0900
OrgTechEmail:  ipadmin@ikano.com