http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22589561 en Sat, 11 Feb 2012 10:23:16 EDT Sat, 11 Feb 2012 10:23:16 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22650060
Finally after weeks of complaining to Road Runner, they have fixed it.
Its been 3 days so far without any disconnects or Lan unplugged.

To solve it this is what they did. I live in a apartment and there are 5 other units
around us, that makes a total of 6 units. So there is a 6 way splitter outside, which i do not have access of. Out of that splitter outside there is a rg58 or rg59 coax cable (i forget) running inside of the house. All they did was replace that wire with a rg6. They also changed my modem with the same model just in case i got 3 bad modems in a row.

So I think the problem was just the bad coax cable (rg58 or rg59). This is something that i couldn't fix myself because apartment buildings have limited access to things.

Special thanks to everyone for trying to help me.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22650060 Fri, 03 Jul 2009 14:27:31 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22622364
So far my problem is just that i get so many T3 timeouts and it can happen anytime. Internet can be good for hours, then seems like the modem resyncs and i get a T3 timeout.

This is what the techs did so far. They replaced the 3 way splitter with a DC tap and they replaced a 6 way splitter, that is outside of the apartment building. That's all the area foreman did and now they said they will follow up with me on Monday.

I still have the problem, but i hope they can fix it soon. I'm being very patient with them and the techs have been nice. I'll just keep calling them until its fixed.

I think the techs are not trained well enough over here because i had to show him how to access the logs on the modem, he was trying to access it and i had to show him how and he was taking down notes from me. He also connected my modem on a DC tap and connected my modem on the side with more signal loss. I told him my upstream went up to 51.3, he said as long as its under 52. So i rolled with it for a while, but i still get the problem. Then later i decided to give my cable modem better signal, by placing the coax cable with less signal loss.

My signals got better, but i still get frequent T3 timeouts.
I would of signed up with DSL by now if i had the choice.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22622364 Sat, 27 Jun 2009 23:10:59 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22621331 said by JoesphM :

I'm betting its guaranteed a The vast majority of upstream problems are caused by noise getting in the system or excessive attenuation. Damaged cable, damaged equipment, loose connectors, illegal connections, and failed equipment are the biggest causes. Very wise words.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22621331 Sat, 27 Jun 2009 17:49:15 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22611587 said by arait:

I'm betting its guaranteed a headend thing.
I'll take that bet.

The vast majority of upstream problems are caused by noise getting in the system or excessive attenuation. Damaged cable, damaged equipment, loose connectors, illegal connections, and failed equipment are the biggest causes.

Rarely is it a headend problem.

P.S. I've worked installation, service, dispatch/routing, tech support, plant maintenance, and headend for a couple different cable providers.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22611587 Thu, 25 Jun 2009 19:59:26 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22611117
But the cable foreman called the office and asked them about my history on my modem and they said i had a bunch of T3 and T4 timeouts. I overheard that i had over 1000 T3, T4 timeouts and its increasing. So he told me it could be something in the head end. They will call me back in 4 days to follow-up.

I hope what he did with the splitter will fix this. But I don't like how my upstream increased because of it. I remember when i first signed up my upstream was at 61 dBmv, but it just decreased on its own, down to 45 dBmv at one time.

I'm not liking this, but at the same time this is interesting because i want to see whats causing the problem. I'm betting its guaranteed a headend thing. I think it started happening when that UFC fight between Lyoto Machida and Rashad Evans.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22611117 Thu, 25 Jun 2009 18:38:47 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22610036
In short, problem exists between modem and ISP.
--
The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon profitable cause...]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22610036 Thu, 25 Jun 2009 15:46:05 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22605452
I remember when the problem first started sometime near May 24th. It would do it before 9p-12a, and it would do it anytime it wants to. But lately it was just doing it between 9p-12a. Now it did it at 1245p. I guess i think it just happens between 9-12 is because thats when i use the internet the most. But my gf is home and now it has happened to her.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22605452 Wed, 24 Jun 2009 19:52:07 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22604258
So i tried putting a router in between my modem and computer. Everytime the modem desyncs, i would NOT get the "Lan unplugged" because the router is still connected to the computer. But visually i can see the modem desyncing and then resyncing. In the middle of the desync and resync i can't go online. So i can rule out power supply because my router can stay connected.

But anyway, last night...i went online between 9pm-12am and i haven't been dropped even once. Maybe the problem fixed itself, but im not convinced yet. I will be more convinced when i get stable connection for at least a week. I have the foreman scheduled earlier this time (this thursday). I will keep you all up to date.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22604258 Wed, 24 Jun 2009 16:13:56 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22603092 http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22603092 Wed, 24 Jun 2009 13:08:34 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22598645 http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22598645 Tue, 23 Jun 2009 17:16:44 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22597471
daveinpoway maybe you are right, i might be getting noise in my connection in those hours maybe. All the wiring looks good in my house, must be something outside of my house. I live in an apartment building, maybe my neighbors are doing something to cause this.

I shall post a youtube video on what my modem is doing. I can't do it today because its my grandma's birthday, but i will do it tomorrow or maybe tonight if i get back home in time between those hours.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22597471 Tue, 23 Jun 2009 14:22:40 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22595510 http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22595510 Tue, 23 Jun 2009 08:50:28 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594959 http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594959 Tue, 23 Jun 2009 02:21:13 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594764 said by Reinvent3d:

When your service is about to go out, do you think you can try and access the modem to see what the current values are? This could be an indication that it's a wiring problem in your home.

It can drastically show a difference, where your upstream, and downstream spike to cause a de-sync.
Very good point, and something I didn't think about, good catch. I'd also like to see what the signals are right around the time that they normally disconnect.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594764 Tue, 23 Jun 2009 01:00:41 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594472
It can drastically show a difference, where your upstream, and downstream spike to cause a de-sync. ]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594472 Mon, 22 Jun 2009 23:43:38 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594203 This page provides important information about the status and quality of the communications between your cable modem and the cable modem network.

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational

Channel ID
39

Downstream Frequency
597000000 Hz

Modulation
256QAM

Bit Rate
5120000 bits/sec

Power Level
-1.1 dBmV

Signal to Noise Ratio
36.2 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational

Channel ID
1

Upstream Frequency
27400000 Hz

Modulation
16QAM

Bit Rate
1024000 bits/sec

Power Level
45.8 dBmV

Here are the logs:
Tue Jun 23 00:58:34 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 22 09:51:27 2009 Critical (3) No Ranging Response received - T3 time-out
Mon Jun 22 09:10:34 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 22 09:10:26 2009 Critical (3) No Ranging Response received - T3 time-out
Mon Jun 22 07:31:33 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 22 07:31:26 2009 Critical (3) No Ranging Response received - T3 time-out
Mon Jun 22 07:05:33 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 22 07:05:23 2009 Critical (3) No Ranging Response received - T3 time-out
Sun Jun 21 08:29:34 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sun Jun 21 08:29:27 2009 Critical (3) No Ranging Response received - T3 time-out
Sun Jun 21 08:13:33 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sun Jun 21 08:13:26 2009 Critical (3) No Ranging Response received - T3 time-out
Sun Jun 21 07:52:36 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sun Jun 21 07:52:27 2009 Critical (3) No Ranging Response received - T3 time-out
Sun Jun 21 07:07:33 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sun Jun 21 07:07:26 2009 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Tue Jun 16 21:09:20 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Tue Jun 16 21:09:20 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Jun 16 21:09:20 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... ]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22594203 Mon, 22 Jun 2009 22:47:27 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22593341
My gf takes online courses between those hours after work and its just been hard on her this past month because she has to stream videos sometimes or do research. It seems like the problems happens is when she is loading a page or loading a video. Or when i play my PC games, but always between 9pm-12am.

Any former/current cable techs seen this type of issue before. I'm so desperate right now, i might have to talk to a manager when i get home, im at work now.

I will try that signal thing whiteyonenh and post it.]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22593341 Mon, 22 Jun 2009 19:43:20 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22592235 said by arait:

The feature is not enabled on the modem they give me. Road runner must have turned off the log.
Roadrunner doesn't disable the features on the modems, they come with access disabled by default. The provider could turn them on again if they write and push a custom boot file with that feature switch enabled, most don't because it's non-standard and a hassle.

Keep scheduling calls until it's fixed. Basically become the "squeaky wheel"...]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22592235 Mon, 22 Jun 2009 16:41:41 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22592260 192.168.100.1/_aslvl.asp change the drop down to Level 2, and then the password should be W2402

That should get you full access to the modem for a few minutes, you still will not be able to see the upstream SNR, but will be able to access logs and the rest.

Here is my stats, although I'm in NH

]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22592260 Mon, 22 Jun 2009 16:10:52 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22591412 http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22591412 Mon, 22 Jun 2009 13:49:36 EDT http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22590101 said by arait:

In the hours of 9pm-12am my road runner connection will act up. Either or will happen. The cable light will go off and start flashing, while the PC and power light stays on, then all lights will go on as it is starting to sync up again. OR The PC light will just go off and the Send/Receive lights will go off also, while the Power and cable light stays on.
...
All the tech did at my house was change splitter and add some type of filters on it because he said the t.v. downstairs was getting feedback.
Just based on the light activitiy, the problem is your cable signal. Your modem only shows 2 out of about 6 of the needed cable signal stats. The TWC techs should be able to get better stats than your modem shows just looking up your MAC address. They really need to look at the Downstream SNR, Downstream pre/post BER, Upstream SNR, and Upstream pre/post BER to qualifiy your signals as good or bad.

The feedback comment alone makes me think you have a serious ingress issue which would also affect SNR of the modem. Hopefully the foreman can get a better handle on your signal problems.

Does your modem have any logs you can post?]]> http://www.dslreports.com/forum/Re-TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-ti-22590101 Mon, 22 Jun 2009 10:04:42 EDT http://www.dslreports.com/forum/TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-time-22589561 So here's whats up. I have windows XP and I have a Webstar DPC2100R2 modem, thats the only one they give.

In the hours of 9pm-12am my road runner connection will act up. Either or will happen. The cable light will go off and start flashing, while the PC and power light stays on, then all lights will go on as it is starting to sync up again. OR The PC light will just go off and the Send/Receive lights will go off also, while the Power and cable light stays on.

When one of those issues happen it will start to reconnect itself real quick. It is annoying because it will cut me off from online games or downloading youtube vids.

Here is what i tried:
Exchange modem - no work
Change Ethernet cable - no work
Change NIC (network interface card) - no work
Tried different outlets - no work
Tried every setting in the speed/duplex - no work
Had road runner tech come to my house - NO WORK!!

All the tech did at my house was change splitter and add some type of filters on it because he said the t.v. downstairs was getting feedback. They are sending an area foreman to check out the area on the 29th, but i was wondering if anybody had any idea.

And its not my signal because its great. Here it is:
Name
WebSTAR DPC2100R2

Modem Serial Number
XXXXXXXXX

Cable Modem MAC Address
XX:XX:XX:XX:XX:XX

Hardware Version
2.1

Software Version
v2.0.2r1256-060303

Receive Power Level
0.3 dBmV

Transmit Power Level
46.3 dBmV

Cable Modem Status
Operational]]> http://www.dslreports.com/forum/TWC-Road-Runner-Intermittent-problem-Techs-have-a-hard-time-22589561 Mon, 22 Jun 2009 03:52:44 EDT