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tad2020

join:2007-07-17
Orange, CA

AT&T T1s

AT&T charges about 5 times as more for a T1 than Covad (unless you give them a price quote from Covad or another ISP and threaten to take all your services else where). Covad has an SLA, AT&T doesn't for what I can tell. When I've had an AT&T T1 go out, it has always taken them at least a week to get it repaired; friends of mine have Covad or other ISPs, they tell me that when their's go out, which is very rare, its fixed within a couple of days. :C


kapil
The Kapil

join:2000-04-26
Chicago, IL

1 edit

Covad T1s have a 4 hour TTR SLA.

And AT&T circuits also have a SLA...but you have to make sure you ask for it to be included in your agreement.

AT&T does charge more...mostly because they don't really want small business customers...they go after big enterprise and government accounts....and if a small business wants their service, they'll do it, but they will charge a large business price.
--
»www.Digium.com



tad2020

join:2007-07-17
Orange, CA

We were ordering our PRI from AT&T because of previous issues with our previous CLEC provider. We figured we'd get our internet T1 from them as well, the initial price was over $1000/m without the local loop, but after showing them quotes I got from several CLECs the price dropped to under $400/m with local loop for the same service.
The install was a nightmare, 90+ days overdue for the start of the install, faulty "new" Cisco router, faulty CSU/DSU in replacement router. The line didn't become functional till about 160 days after the order was placed.
Since then I've had several cases where routes on AT&T's internal network were dysfunctional, sometimes for over a month. Latest one was kinda major, SBC-SoCal DSL (lsanca.sbcglobal.net) to AT&T BizSrvs San Diego (sd2ca.ip.att.net) was dead from about mid-late May till about a 2 weeks ago.



David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:70

hey tad, if you are having problems getting the t-1 working drop me a note next time.

Thanks
David



tad2020

join:2007-07-17
Orange, CA

Thanks I will.

Gee, could you help a service provider of mine? Their T1 has been out since Thursday, and as of this morning, they still didn't have an ETA on the repair from what I heard.



David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:70

I think I can... E-mail or PM me the info.



battleop

join:2005-09-28
00000

reply to tad2020
I bet billing didn't waste any time sending you your first bill.



tad2020

join:2007-07-17
Orange, CA

Nope since the other services on that order were only 30 and 60+ days late.


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