KarmaPieces
Premium
join:2004-07-05
Gulfport, MS
1 edit | reply to twill1989
Re: [Line Problem] Losing sync
Good luck with this and I mean that....
We went almost a year with problems and each time they came out they blamed my computer for the disconnects. The last tech to came out last year got so angry at us for calling that he said "Didn't I tell you last time that I was out that it was your computer that was causing the problem?!?!"
After that I didn't request another tech to come out since we realized that they had all been talking about us to each other. I say this because the guy who came out before the last tech said he had talked to the guy who came out before him told him the problem was our computer.
It wasn't ever my computer except for the first time I had ever called tech support, that time it was a ethernet port that had quit working correctly. During that visit one of the two guys said he was going to do something down the street to make things faster, and after I got a ethernet adapter a few days later that's when the connection problems started.
I called in Dec of last year to see if AT&T could lower the phone bill and they switched us to a new bundle and the guy said we could get the 3.0 extreme for the same price we were paying for the 1.5 ultra and our bill for other services would still be lowered. I decided to go for this for some stupid reason.
I had come into possession of another laptop last year so I now knew it wasn't my computer and had only been my computer that first time. I just got fed up with everything and called tech support at the beginning of the year and just got really stern and wouldn't take no as an answer from them.
They ended up saying they were sending a tech out and honestly I was a bit scared that it was going to be one that had been here before, but my Mom and I were pleasantly surprised to be greeted by an unfamilar face who was the nicest guy who had ever been out here. He spent almost an hour outside testing and trying to see if he could get our line to keep the 3.0 extreme signal.
It turned out we had to go back to 1.5 ultra due to line quality, he fixed the disconnect problems we had been having for a year or more and said our signal was and had been going down other streets. I was perplexed and confused as to how none of the other techs had figured this out before. The day after this last tech came out I called AT&T and went on a bit of a rampage complaining, not screaming or yelling just being stern and not talking no as an answer from anyone; after going through a couple people I was transferred the nicest woman who said she would only be employed there for 2 more weeks because she was going back to school and she figured she would be one of the next ones laid off because she had been there almost 20 years. She ended up giving us a credit for 3 months of service which she said was the most she could credit.
I know this is a long and convoluted story but don't take the equipment excuse as the cause for your problems when you know it isn't true. |
