Goober
Premium
join:2000-12-17
Naperville, IL
 ·Comcast
·WOW Internet and C..
1 edit |  Comcast Can't Port Phone Number from Wide Open West
I was ready to fork over for the triple play with 2 DVRs and 50/10 internet and they tell me they can't port from WOW cable.
Has anyone else experienced this before? I almost have a hard time imagining this, but I can't tell whether it's call center incompetence or WOW being such small potatoes.
Very annoying. I'm not giving up a 19 year old phone number. |
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dishrich
join:2006-05-12
Springfield, IL
| I can't believe it either, but you could port your # from WOW back to AT&T (I KNOW that can be done!), then wait a month or so, then have cc port it from AT&T. 
Yea, I know it's more work, but if you REALLY want to go to cc...  |
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koshoka
join:2006-12-01
Pottsville, PA | reply to Goober
Some small providers are exempt from porting rules. They are not required to release numbers if they don't want to release numbers. |
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CleanGene
Premium,MVM
join:2008-04-09
Manassas, VA | reply to Goober
After 19 years, it's likely non-portable. |
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Goober
Premium
join:2000-12-17
Naperville, IL | I ported it from AT&T to WOW last year. It wasn't a problem. |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | reply to Goober
but that doesnt mean WOW has to. |
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DaveNJ
No Fear
join:1999-09-01
New Jersey | reply to Goober
i dont think anyone is exempt anymore. I would do what dishrich instructed port back to ATT, then wait a month, and port to Comcast. The problem is probably billing related. |
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Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
1 edit | The Comcast rep said WOWw wasn't on the list in her program. So, it's not a WOW issue necessarily. Although, I suppose, WOW may be the one that's not allowing that. It just doesn't make sense to me though. I don't think WOW is like that.
I'm going to try again today and see if a different call center can handle it.
I've never seen anyone talk about this problem in the WOW forum and I know people have gone back and forth there. I just don't know if they've ported phone back and forth. |
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geodon005
join:2005-02-20
Mount Prospect, IL | reply to Goober
That is crap -- at least in the Chicagoland area. I ported my phone number from WOW to Comcast in February with absolutely no problems. |
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Goober
Premium
join:2000-12-17
Naperville, IL | Thanks for that!
I'm going to try again. The lady seemed less than with it. |
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koshoka
join:2006-12-01
Pottsville, PA
| I don't have specific knowledge of WOW, but it does seem like others have been able to port from WOW.
If you get the same answer from the new rep, ask them to put in a ticket so you can get a specific answer as to why it can't be ported.
--
*******
Disclaimer: I am a Comcast employee. Any statements are my own and should not be construed as official Comcast communications. |
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Goober
Premium
join:2000-12-17
Naperville, IL
1 edit | I'm on the phone with them right now. Even the second rep is having a hard time.
Edit: Just got off the phone with them. They can do it, no problem. WOW requires 5 days to do it though.
The first rep was just clueless I think. |
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CleanGene
Premium,MVM
join:2008-04-09
Manassas, VA | reply to Goober
Somebody just didn't realize that there's listed providers, and the "other provider" category for porting from everyone else. Glad it worked out for you  |
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Goober
Premium
join:2000-12-17
Naperville, IL
1 edit | Thanks. I'm happy now.
I'm looking forward to the 50/10 internet! I signed up for the locked and loaded promotion and added the fast internet. |
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Galvan316
join:2009-05-19
Plainfield, IL
 ·AT&T U-Verse
·Comcast
| reply to Goober
Often times ports cannot happen from AT&T/WOW whatever due to Rate Center Issues.
Because Comcast is a Cable TV provider first and foremost, and a teleco second. Comcast has specific "rate centers" in select cities across a specific area code.
This means that just because you have a "630 or 708" area code does not necessarily mean that number could be ported.
Further examples of this area when you live in City A, and your telephone number is based out of City A, But the Comcast rate center is in City B.
Failed Port-outs because of this specific reason happen maybe 4% of the time and are usually AT&T to Comcast ports.
Rate Centers are specifically designed for local calling billing reasons. |
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