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Forums » US Cable Support » Charter HSI/CATV » [HSI] Lousy connectivity in Middleton, WI (Dropped packets, etc.
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[CATV] Palladia Channel Issues.. anyone else? »
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jmh316

join:2009-04-17
Evansville, WI

reply to jcompton
Re: [HSI] Lousy connectivity in Middleton, WI (Dropped packets,

Didn't want to post a new topic for this.....

So,what can be done about the weather related issues? I don't want anyone saying that it can't be because of the heat. It happens every year at certain points, and apparently this year is no different. Everything was running great until this weekend when it started to really get warm. A few hiccups here and there, and today, the hottest day yet, 2nd day in the 90's here in my part of Southern Wisconsin, and it just all went to hell.

Most(not all) stations cutting out and in,dropping sound for a few seconds, or else completely disappearing with the "This channel should be available shortly" message. About an hour ago, my HSI died,and had to reset, and about the same time, the CATV puked. The HSI is back, but the CATV is still choppy and it's impossible to watch anything consistently.

It's not just coincidence. I've had it long enough to know, and was also told by a tech the first time it happened years ago.

Any suggestions? I can live with the occasional HSI drop it causes, but I might as well just dump the CATV service from June until Sept since it is so unwatchable when it's warm.


kyleE

@charter.com

said by jmh316 See Profile :

Any suggestions? I can live with the occasional HSI drop it causes, but I might as well just dump the CATV service from June until Sept since it is so unwatchable when it's warm.
Get your levels checked, get your modem looked at. We have had so much rain in the last few weeks followed by severe heat. Water seeps in peds and taps, then it heats up. Metal and wire respond to the elements just like your body does. If you feel sick you see a doctor. If your TV is dropping, you make Charter come out for a house call.

jmh316

join:2009-04-17
Evansville, WI


1 edit
True, and I have thought about that, but working 7:30am to 8pm creates somewhat of a problem. Other times i've tried a house call,and I am there in time for the "scheduled" time, I find a note in the door saying that I wasn't home........well no kidding. Come closer to the scheduled time, not 2 hours before and blame me for not being there.

One problem I did notice while looking at the setup here is that there is a 3way block splitter where the line comes to the house, and 2 lines from there go into the house(other one was used for phone when I had it).....now,without having it redone from the box straight through into the house with one line, what are some good options? The line from the 3 way goes into the house, and is split twice(3 tv's and HSI) and normally hasn't been a problem. Why would they have run such a short line to the house in the first place? I'd rather have a single line all the way in, and then split to the tv's/hsi once inside.

I know I can use the other outlets from the 3 way, but I don't want to be drilling holes all over just to run wire through. I imagine it would be better than being split inside again though.

Room one=TV
Room two=TV and HSI
Room 3= TV

I know it would have to be split 2way in room two, so would I be better off utilizing the 3way and using that to run all the cables from? I can do that part myself, but if it's not going to help, i'm not going to bother. I'm still pissed that the original line from the box isn't anywhere long enough in the first place.
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Forums » US Cable Support » Charter HSI/CATV[CATV] Palladia Channel Issues.. anyone else? »
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