rfluegge
join:2009-06-22
75056-4419
| SBC DSL Elite Dallas Area I have had my 5.1Mbps DSL Elite drop over the last two weeks or so to much less than dialup.
I had a SBC DSL tech come 8 days ago on a Friday to check it out ... replaced the DSL modem with a new one and checked out the lines between my PCs and the central office. Everything checked out fine but the problem still exists. I also pay for them to maintain the "lines" in my house ... came with the telephones packages.
It will go back up to full speed and then drop to 12 kbps ... been going off and on like this at random.
The tech said that he had "fixed" other customers with the same problem only to have it come back several hours and/or days later ... fixed the same clients multiple times in same week. Sounds like a real waste of service depts time since I think it has to do with the ATT "cloud".
We (I) think that it is a problem with SBC servers/network. Wish there was a way to find out without calling India for support. I do software for a living, assemble my own servers, and this does not sound like a hardware problem.
Paying for Elite and getting dialup sucks!!! | |
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dallasPOd
@swbell.net | Re: SBC DSL Elite Dallas Area Same boat with Pro in DFW. Does fine t 2.4 for awhile then I'm down to .45Mbs | |
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 | rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area The interesting part is that it has been rock solid for 4-5 years ... right at 5.1 Mbps and then about 3-4 weeks ago it started coming to a grinding halt.
On a Friday night, it just dropped down to nothing (13 kbps) so I figured that ATT DSL was doing maintenance. On Sunday, it was still doing it so I called Support ... suspect that it was in India. That is not necessarily a problem as long as the problem gets solved.
Anyway, after rebooting the modem, my LinkSys router, my PCs, etc several times, I finally got them to put in a ticket. The first available time was Friday, June 12th. The Service Tech checked out everything and it was going up and down with his machine as well. Replaced the modem, checked the wires inside the house, the wires to the central office ... could not figure out what was causing it.
The real telling point was his observation that he has fixed this same problem several times during the week and the problem keeps coming back at the same clients he had fixed earlier.
So we both sorta concluded that it had to be something in the ATT cloud ... that they're doing something on the servers / network and not telling anyone else in support. So you have field techs trying to fix problems that they cannot fix since it is not in the "field" wiring/hardware.
If that is indeed the case, then I think that it would be in ATT's best interest to send an email to those affected (i.e., those of use who have DSL through ATT) to let us know that there might be connection issues without causing us clients to go through this.
Anyway, bottom line is that it is still having these problems and I'm still paying for Elite and not getting it. | |
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dallasPOd
@swbell.net
| Re: SBC DSL Elite Dallas Area I found that if I disconnect the modem through the modem setting page on my Speedstream 4100b, I can regain my speed. I don't know how long this last or what causes it to switch back to sub .50Mbs speed.
I've had DSL service here since 2004 without incident except for one modem blowing up. | |
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| | | rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area I have powered off the modem, I have disconnected the modem via the menu, I have unplugged the LinkSys router, I have disconnected the internet cable, I have rebooted my PCs ... in various and multiple combinations. Nothing brings the speed back.
I found out today that my problem is not an isolated problem but rather a rather significant problem in the ATT "cloud" that affects many clients ... probably most are not anal enough to check their speeds on a daily basis so they don't yet know that they have a problem. Although based on the field tech who came to my house earlier in the month, a number of people have already noticed and reported the problem. | |
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dishfish
Premium
join:2003-01-07
Dallas, TX | I wonder if that is my problem. I pay for Elite and it keeps dropping to 2.5 mpbs. | |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| What are your line statistics? I can't direct you to the modem page, other than for the SpeedStream 5100b, 4100, 4100b:
»192.168.0.1/statistics.htm
There are also some other numbers on the Technician Readout page:
»192.168.0.1/techreadout.htm
Any other modem, and you will have to wait for somebody who knows how to gain access.
Knowing those numbers will go a long way to deciding a course of action.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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|
dallasPOd
@swbell.net
| Re: SBC DSL Elite Dallas Area Here's mine -
Statistics
ADSL Information
Line State UP
Modulation ANSI
Data Path fast
To Modem To Internet
Max Allowed Speed (kbps) 3008 512
SN Margin (dB) 16.0 -
Line Attenuation (dB) 27.0 -
Loss of Signal 0 -
Loss of Frame 0 0
CRC Errors 877 12
ATM Information
VPI / VCI 0 / 35
Protocol PPPoE
In Octets 55728116
In Errors 7459
In Unicast Packets 47846
In Non Unicast Packets 0
In Discard Packets 0
Out Octets 7376538
Out Errors 0
Out Unicast Packets 41711
Out Non Unicast Packets 0
Out Discard Packets 0
PPPoE Information
Session Status UP
Server MAC Address -
Session ID 4838
IP Information
Internet Address 69.154.94.138
Internet Gateway 151.164.182.26
DNS Servers 68.94.156.1 dnsr1.sbcglobal.net
151.164.8.201 dns1.ksc2mo.sbcglobal.net
IP Interfaces
Address Netmask Name
192.168.0.1 255.255.0.0 eth0
Routing TableDestination Netmask Gateway Interface
127.0.0.0 255.0.0.0 127.0.0.1 lo0
192.168.0.0 255.255.0.0 192.168.0.1 LAN
Default Gateway - 151.164.182.26 PPPoE
69.154.94.138 255.255.255.255 69.154.94.138 LAN
LAN Information
Modem IP Address 192.168.0.1
Modem NetMask 255.255.0.0
DHCP Address 192.168.1.64
Devices on LAN
IP Address MAC Address Name Status
69.154.94.138 00:11:50:3F:E3:AE 0011503fe3ae active
Ethernet Information
MAC Address 00:18:D1:78:91:1A
In Octets 6633493
In Errors 0
In Unicast Packets 41405
In Non Unicast Packets 10
In Discard Packets 0
Out Octets 55360850
Out Errors 0
Out Unicast Packets 47484
Out Non Unicast Packets 380
Out Discard Packets 11 | |
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| rfluegge
join:2009-06-22
75056-4419
| There was a card that was corrupt in The Colony central office.
They replaced it Thursday night.
It had to be replaced during the maintenance window being that there were so many customers working on that card. Replacing the card in The Colony corrected everything.
I started testing it on Friday night and it has been rock solid at 5.1Mbps ever since.
Many thanks to the AT&T Customer Service Technician, Network Services, who worked on my behalf, and to the others in Network Services who worked to make the resolution possible. | |
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| | wmcnamar
join:2001-11-30
Plano, TX | Re: SBC DSL Elite Dallas Area As another user in The Colony, I have seen severe fluctuations in speed. Currently (as of 1903CST 2009-06-29) my downstream speed is a whopping 36.46kbps. Upstream? Its 658kbps, which is right around what it should be. | |
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| | | rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area As of 6:00 PM tonight (Monday) to 10:00 PM, it is back to the same problem it had before.
I hope that AT&T can finally get this resolved.
It was rock solid all weekend up through Sunday night at around 10:00 PM or so (that's the reason for the "thank you" posting) ... then tonight it went back to being crap ... same speeds you were seeing.
Right now it is around 15kbps ... really, really sucks. | |
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| | | | wmcnamar
join:2001-11-30
Plano, TX | Re: SBC DSL Elite Dallas Area This morning (0700) I was back at a steady 4.95MBps but it has since dropped to a rather unsteady 1.72Mbps. The odd thing is that through all the downstream problems, my upstream has been pretty much rock solid at ~650Kbps. | |
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| | | | | rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area Mine has the same behavior ... download speed is very "unstable" while the upload stays consistent and nearly as expected.
Have you called AT&T DSL support and have they created a "ticket"?
I am going to check again tonight and see what the status is ... | |
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| | | | | | wmcnamar
join:2001-11-30
Plano, TX
3 edits | Re: SBC DSL Elite Dallas Area I am actually in an online chat system with their support right now. We will see how it goes.
Can you run a traceroute to google.com? It looks like the problem is in the Richardson, TX VLAN routers, at least for me. | |
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| | | | | | | wmcnamar
join:2001-11-30
Plano, TX | Re: SBC DSL Elite Dallas Area I've been escalated to the line support department. The automated line check they run can back clean and I'm on hold waiting for a support tech... | |
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| | | | | | | | wmcnamar
join:2001-11-30
Plano, TX
| Re: SBC DSL Elite Dallas Area Probably the fastest I have ever been through the AT&T support system. I have a tech scheduled to show up between 12-4PM on Thursday. Kinda confusing why they would send a line tech out when they say the modem reporting a steady, clean 6Mbps signal yet throughput sucks. Seems to me that it would point to a network problem further up stream.
They are also saying that no one else in this area is currently reporting problems. Go figure. | |
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Kodragon1
join:2007-11-02
The Colony, TX
| Ok, I have at&t elite dsl with the nifty 2wire gateway. I am about to start pulling out my hair over this. Fluctuations in speed / latency and getting disconnected (in WoW). I have gone through, blown away dns cache, tried the open dns servers, went through a soft reset of the gateway plus a hard reset and still no joy. I suspect here in a few minutes when I try to jump on WoW I am going to be at 1000+ ms ping time to the server.
I have gone through the WoW forumn boards to track latency to the server and it is grotesque at a minimum.
I would love to get UVerse here in The Colony (grumble)
As soon as I can find an online chat link or something I would like to have word with at&t | |
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| rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area I am going to call support one more time and demand a ticket to get this resolved.
They were already in on June 12th and tested everything including the wiring to the PC ... the problem was in The Colony Central Office.
They had isolated the problem to two causes: one was the "card" discussed above and if it didn't work they were going to pursue the second cause .... but they had been able to isolate them as hardware problems ... not on my line per se.
We all need to turn in "tickets" ... they're only going to fix it if there are a number of customers impacted ... the more tickets the greater pressure to resolve the problem. | |
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| | Kodragon1
join:2007-11-02
The Colony, TX | Re: SBC DSL Elite Dallas Area Do you also happen to post on the inthecolony forum? | |
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| | | rfluegge
join:2009-06-22
75056-4419 | Re: SBC DSL Elite Dallas Area The Colony has a forum? Did not know that...
I just got through with the ATT support "Chat" ... They turned in a new trouble ticket ... supposed to be contacted do line test ... again!!! | |
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| | | | Kodragon1
join:2007-11-02
The Colony, TX | Re: SBC DSL Elite Dallas Area On the phone with them right now - on a line test with at&t shows a throughput of 9.0 kbps....let me repeat KPBS as in less then a 33k dial up MODEM! | |
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| | | | | rfluegge
join:2009-06-22
75056-4419 | Re: SBC DSL Elite Dallas Area They had me do another line test too ... same link I have been using for years to test the line speed ... used the Richardson, TX site.
I got a whopping 33kbps ... | |
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| | | | | | Kodragon1
join:2007-11-02
The Colony, TX | Re: SBC DSL Elite Dallas Area Not surprisingly I got disconnected while waiting on a call back from their Tech Support side. Will give them till the time I get home tomorrow before I use theconsumerist.com and start an email of their board of directors. | |
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| | | | | | | rfluegge
join:2009-06-22
75056-4419 | Re: SBC DSL Elite Dallas Area I give them until Friday ... otherwise, I go with U-verse ...
AFAIK, U-verse is available for me .... | |
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| | | | | | | | Kodragon1
join:2007-11-02
The Colony, TX | Re: SBC DSL Elite Dallas Area Just not available on my part of town  | |
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| | | | | | | | | rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area Well, they left a message indicating that the line had tested fine.
So,
(1) they weren't willing to read or reference the earlier trouble ticket even though I gave it to them on the chat.
(2) I sent the service tech on the chat the response from the customer support tech who told me about the one card replacement in The Colony ... and that if that didn't fix my problem they would have to look at a "second fix" ... which they had already isolated, but wanted to try the TC card replacement first.
(3) they followed the same BS script of "let's just check the lines" ... the earlier trouble ticket and testing found that it wasn't the lines.
and finally,
(4) they can't seem to connect any other trouble tickets to a common problem in The Colony (as indicated by other posts above).
At this point I will be switching to U-verse if this is not resolved by ATT on Friday. I know it means staying with AT&T but it is "the" service from AT&T, uses completely different DSL hardware, and is supported by a separate support group.
Anyway, keep turning in trouble tickets ... maybe someone will be smart enough to "connect the dots" and figure out that they really do have a problem that they need to fix ... rather than pissing off customers. | |
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| | | | | | | | | rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area I just called the 888 customer number to find out about last night's trouble ticket.
I was told that there was an "outage" that has been fixed and is now in a "monitoring" phase ... it would have been nice to have known that last night.
When I asked how long the outage had been in effect, he said the 29th.
I don't know if they mean that I had an "outage" and that they are monitoring it or that there was one in TC that has been fixed.
The support tech could not answer the question or didn't understand what I was asking. Essentially, was it just my DSL line or a number of people in TC?
I can't check it until I get home tonight, but I don't have high hopes.
oh well ... U-verse is starting to look a lot better ... | |
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| | | | | | | | | rfluegge
join:2009-06-22
75056-4419
| Re: SBC DSL Elite Dallas Area I just found out that they replaced the same card in The Colony CO on Monday night (after midnight) ... they also replaced a second card last night after midnight (i.e., this morning).
They're hoping that those two fixes will have the problems resolved today ... I won't be able to test mine until tonight. | |
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| | | | | | | | | wmcnamar
join:2001-11-30
Plano, TX | Re: SBC DSL Elite Dallas Area I'm getting 4.88mbps right now, but then I was getting the same early yesterday too. We shall see. | |
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| | | | | | | | | wmcnamar
join:2001-11-30
Plano, TX | Re: SBC DSL Elite Dallas Area Guess I got excited too soon. It's dropped to around 735kbs. I expect it to continue dropping... *sigh* | |
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ZeCanard
The Cosmic Duck
join:2002-09-26
Irving, TX
·AT&T Southwest
 ·RoadRunner Cable
| Re: SBC DSL Elite Dallas Area Same thing happening for me in Irving. I haven't done speed tests, but I get really long lag spikes almost always followed by disconnects from every application connected to the Internet. I've had this happen once in a while over the years but it never lasts more than a few days. This has been going for about 2 weeks now however.
--
If you define cowardice as running away at the first sign of danger, screaming and tripping and begging for mercy, then yes, Mr. Brave man, I guess I'm a coward.
- Jack Handey | |
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| | | | | | | | | wmcnamar
join:2001-11-30
Plano, TX
| Re: SBC DSL Elite Dallas Area Well, my connection seems to be reasonably stable today. Lowest I have seen is 3.8Mbps and I did not shutdown everything using my connection to run the test. Seems to have been fixed sometime yesterday afternoon. When I got home a 7PM, it was fine and has stayed in the 3.8-5Mbps range since. | |
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| | | | | | | | | wmcnamar
join:2001-11-30
Plano, TX
| Re: SBC DSL Elite Dallas Area Just spoke with the support folks and my ticket had been flagged as an "area wide outage". Of course they didn't call to tell me that would have canceled my tech visit. Apparently "a card was replaced" yesterday. The guy I spoke to didn't seem to know where other than it would have been at the "remote terminal" as he put it, so I assume that would be The Colony CO. Hopefully they got it fixed this time. Suppose I will just have to wait and see. | |
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| wmcnamar
join:2001-11-30
Plano, TX | Re: SBC DSL Elite Dallas Area So far mine has been stable. Will keep my fingers crossed. | |
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Kim B
@sbcglobal.net | I'm having the same problems. I'm also having constant connection drops. Especially between 3 - 5 pm. | |
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| 
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: SBC DSL Elite Dallas Area are you losing sync between 3-5 P.M.? | |
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