Hispanic
join:2000-01-22
Hoboken, NJ
1 edit | Nighttime slowdown again I'm experiencing slow down again. This has been happening almost every night around this time. It seems to occur between 10pm and 1am or so. My uploads are unaffected but my downloads are as low as 5 to 6mbps. It is odd that it seems to always occur around this time. Is it overcrowding?
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Hispanic
join:2000-01-22
Hoboken, NJ | No, I haven't had a chance to call tech support so they can test. However, I am experiencing the same slow down again during this time frame. It is very strange. The rest of the day I get full download speeds. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| said by Hispanic  : Is it overcrowding? Given your upstream seems to be running fine and that the upstream on the BPON/GPON is lower than what's available on the downstream, I doubt it's a case of congestion. If it were, I'd expect your upstream to be affected just as much. Why? Because if the downstream were saturated on the *PON, you'd have a situation similar to what happens with ACKs being queued on the downstream side when your upload is saturated. In other words, your downstream would be limiting your upstream. But that's not the case, based on your speed tests...
I'd definitely give verizon support a call and/or post in the direct forum to see what's going on.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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Hispanic
join:2000-01-22
Hoboken, NJ | Re: Nighttime slowdown again I just got off the phone with a Verizon Fios tech. They checked my line and said everything was fine. They mentioned that there shouldn't be any bandwidth issues in my neighborhood. So it is a mystery now. I guess i will keep monitoring. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
| But in speed tests aren't the upload and download performed at different times? So one should not have any impact on the other? So to verify what you are saying both a download and upload would need to be done simultaneously, wouldn't it? Or maybe I just didn't comprehend what you said?
--
Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
Say Thanks with a Tool Points Donation | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
| Re: Nighttime slowdown againsaid by More Fiber :said by N O Y B : ...since the OP's upstream tests were good, downstream ACKs are not being delayed, and therefore downstream congestion is not an issue.
The downstream ACKs require/consume very little bandwidth. Far less than the downstream throughput the OPer is getting, so of course down stream ACKs are unlikely to be impacted enough to cause upstream slowness.
I'm inclined to think maybe the OPer has something running unaware. Or maybe if the OPer has FiOS TV the STB is doing something weird. Also if this is with WiFi a whole host of things could be in play.
Another thing that is interesting is the 0 ms ping in one test and then 10 ms ping in the next.
--
Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
Say Thanks with a Tool Points Donation | |
|
Hispanic
join:2000-01-22
Hoboken, NJ | Well now it is around 7:11pm and i'm getting bad slowdown on the downstream side again. It doesn't make sense to me.. can anyone figure this out?
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again said by Hispanic :Well now it is around 7:11pm and i'm getting bad slowdown on the downstream side again. It doesn't make sense to me.. can anyone figure this out? I take it you've tried unplugging ALL internet-connected devices during these times and testing individually from each connection while the rest are off to rule out some sort of malware phoning home at this time or something?
The next logical step for me would be to run wireshark or similar and collect a packet capture while you're downloading from the ftp1.optonline.net FTP server and posting up the pcap dump from that so we can take a look and see if the connection looks like it's congested or if there are dup ACKs, retransmissions or what.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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Hispanic
join:2000-01-22
Hoboken, NJ
1 edit | Re: Nighttime slowdown again My ONT is connected to my router via a 50feet cat 6 ethernet. I even tried taking my router right next to the ont and connecting with 5 feet of cat 5e and I would try just connecting my laptop wired to the router and still experience the same slow down during random times.
I guess my next step is to download the wireshark and do the test you mentioned. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | Re: Nighttime slowdown again Wait, were all your tests performed with the laptop? Have you tried a different machine (if available)? | |
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Hispanic
join:2000-01-22
Hoboken, NJ
| Re: Nighttime slowdown again I meant to say that that I normally have multiple devices connected to my router. I have two hard wired pc's on gigabit connection. Another desktop via wireless n.. my ps3 and xbox360 via hard wired connection and my laptop via wireless n. When I get the slow down, I switch off to the other pcs and do testing as well. I even turn off all pcs's but one and still the same slowdown. During this time, I even tried removing all pc's and connecting my router right near the ont. I then take my laptop over because it is easier and I do testing as well.. still the same result. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again Ok, I just wanted to rule out something weird going on with an individual PC.
And you did say that multiple different speed test sites also show the same slow downs, right?
One other useful bit of information would be whether this is a digital transition or analog.
What I mean by that is: Does the connection go from 20 Mbit to 9Mbit at nearly the flip of a switch, or does it slowly degrade from 20 down to 9 over the course of an hour or two/etc?
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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Hispanic
join:2000-01-22
Hoboken, NJ
| Re: Nighttime slowdown again Well I have a nasty habit of running a speedtest whenever I use my computer. Most of the time I get 24 to 25 down and 22 to 24 up. But during the slow down, the speed tests would just download as low at 3 to 8 down.. and then after retesting it would be 14 to 15 down. When I try to download from ftp1.optonoline.net, it just starts slow and stays slow. It doesn't start fast and slow down.
I downloaded and installed wireshark but i'm not sure how to use it. How can I capture while downloading from ftp1.optonline.net? | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again Once you get wireshark opened, in the filter expression area, put:
ip.addr == 167.206.5.41
Then click apply.
Then you should be able to click on the capture menu, then start (you might be prompted to pick an interface. If so, somewhere in the preferences/config you can pick which interface to capture on. I'm not entirely sure where that's done in the win32 wireshark).
Once your download from ftp1.optonline.net is done, go to capture then stop. And then just use file -> save as and pick a file name. The default format should be a pcap file that others can read with wireshark/tcpdump/etc.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| Re: Nighttime slowdown again said by deblin :Once your download from ftp1.optonline.net is done, go to capture then stop. And then just use file > save as and pick a file name. The default format should be a pcap file that others can read with wireshark/tcpdump/etc. @ Hispanic: Suggest you run it just long enough to get a good capture on packets when your timing is down. Downloading the full 1 gig will be a very large pcap file. Look for file size that will give you 10 or 15 seconds capture.
I think there's a limit of how much DSLR will accept as an uploaded attachment.
Timestamp will show packet timing. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again Well the test64 file should be sufficient, but yes if wireshark defaults to capturing the entire packet and not just the tcp/ip header, that should be changed prior to capture, or the capture should be zip'd or gzip'd prior to attachment here (they compress fairly well).
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
| Entire capture does not have to be saved.
Also rather than save, export just the Packet summary line and Packet details, and do not include the packet bytes etc.
Also use a capture filter rather than display filter.
--
Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
Say Thanks with a Tool Points Donation | |
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI | Re: Nighttime slowdown again Good things to know. I'm only a very occasional wireshark user.
Thanks. | |
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Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ | That was my thought. Something maybe phoning home or Parental controls | |
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Hispanic
join:2000-01-22
Hoboken, NJ
1 edit | Re: Nighttime slowdown again Well i'm getting then notorious slowdown again and this time it is not the router. I switched back to the actiontech and I only have one pc hard wired to it and I was still getting slow speeds.. what the heck. And my pings are high too.
My speeds are like a game during this time period.. one minute slow.. one minute normal. But it is definitely not a router issue. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR | Re: Nighttime slowdown again
Show us some trace routes (tracert) to popular sites like yahoo.com, google.com, verizon.com, verizon.net, amazon.com, microsoft.com, etc.
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kdwycha
join:2003-01-30
Riverview, FL | You tried any other speed test sites? Maybe those two you always use are slammed during this time period. Notice you use the NJ and the NYC one. Maybe try washington or atlanta or something? | |
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Hispanic
join:2000-01-22
Hoboken, NJ | Re: Nighttime slowdown again Yea, I try different speed test options. I use nyc.speakeasy.net and I also download a 1gig file straight from optimum online's server at ftp1.optonline.net. I also try downloading a file from a newsgroup where I usually get full bandwidth. | |
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Hispanic
join:2000-01-22
Hoboken, NJ
| Omg I had to stop the test 64 short because it was downloading at a measley 128KB/sec. Something is seriously wrong. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again Here's the throughput graph for your capture. Yikes! | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| The only thing I see in the trace is that the receive window is shrinking as if in response to packet loss. But I don't see any duplicate ACKs or noted retransmissions, which is odd.
I do see the checksums are wrong, but that's usually just because TCP checksumming was offloaded (not sure if Windows does this or not), which I've seen on older Realtek cards.
Out of curiosity, what if anything does this web site report for you:
»netalyzr.icsi.berkeley.edu/
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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Hispanic
join:2000-01-22
Hoboken, NJ | My speeds are ultra bad right now. Check out my speed test. I did it on two different computers and while disconnecting every other computer.
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again Another thing. If you're willing, I can put a test file up on my web server (on a 25/15 FiOS connection) and let you grab that, and capture it from this side to see if I can find any anomalies that show up from the server side.
If you want to try that, shoot me an IM with your IP so I can filter the PCAP accordingly and I'll IM you back the url to snag.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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Hispanic
join:2000-01-22
Hoboken, NJ
| Re: Nighttime slowdown again Network buffer measurements: Uplink 68 ms, Downlink 2100 ms
We estimate your uplink as having 68 msec of buffering. This level may serve well for maximizing speed while minimizing the impact of large transfers on other traffic. We estimate your downlink as having 2100 msec of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large downloads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large downloads at the same time.
Network bandwidth measurements: Upload 16 Mbit/sec, Download 1.4 Mbit/sec
Your Uplink: We measured your uplink's sending bandwidth at 16 Mbit/sec. This level of bandwidth works well for many users. Your Downlink: We measured your downlink's receiving bandwidth at 1.4 Mbit/sec. This level of bandwidth works well for many users
Minor Aberrations
•Network packet buffering may be excessive
•Your computer's clock is slightly slow
Here are some of the results of the test. I will pm you with my ip. | |
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Hispanic
join:2000-01-22
Hoboken, NJ | Now my speeds seem to be back to normal.. WTF???
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again Odd, the throughput graph wireshark is generating for your connection to me has some stray data points up so high that the real data all shows as points right near "0". :/
Even tcptrace's generated throughput graph via xplot looks funky.
But you did say the speeds were closer to 20 Mbit right?
I'd definitely say the next time the slow downs crop up, drop me an IM and I'll put that test file back in place and you can test again.
It could be that the problem lies on your route to the internet at large, but the path it takes to me is different and not subject to the problem. If we can determine that, it'd rule out your local equipment and ONT I'd think.
From your IM, I see that you're on the 96/8 network. Have you tried releasing/renewing your IP until you land on a different IP block?
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| 
Actiontec Time Sequence Graph (TSG) | 
D-Link TSG |
Compare the two sequence graphs you see attached.
Ideally, the sequence graph should be a perfectly straight, continuous line at ~a 45 degree angle. Note that the actiontec graph is just this - after the initial TCP window ramp.
Then look at the dlink image. See how it's wavy and sort of "squiggly"? This indicates some sort of RTT delay, be it packet queuing, packet loss causing retransmissions, etc.
Bottom line, the actiontec graph looks healthy, the dlink looks quite unhealthy. Even when you were pulling ~20Mbit/s from my with the dlink, it's still erratic and the reason it probably didn't affect things as much is because the latency between our two hosts is probably quite low.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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Hispanic
join:2000-01-22
Hoboken, NJ | Re: Nighttime slowdown again Wow it looks like my dgl-4500 has forsakened me! darn u dlink to hell. I was on the new 1.21beta firmware. I downgraded back to 1.20 to see if it fixes things. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again Heh, bummer. It's still possible something else is going on. In particular, it's strange that the router would only do this at night and for short periods of time...
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL | For the OP, any chance you have parental controls on for a time slot? ( or what ever the router has for traffic shaping ) ... since its always the same time and you now know its your router ... | |
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Hispanic
join:2000-01-22
Hoboken, NJ
1 edit | Re: Nighttime slowdown again well, i'm not 100% sure it is the router but it very well could be. No, i don't have any traffic shaping policies enabled on the router. I actually placed my dlink back on the network and downgraded the firmware back to 1.20. So far the speeds are good again. I will keep monitoring. As soon as I get the slowdown again, I am going to immediately put the actiontech back on which will confirm the bad router.
The slowdown seemed to always occur between 10pm and 1am but tonight it occured earlier than normal around 7pm.
Deblin, thank for helping me. I will keep everyone posted. | |
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jimboe
join:2000-08-14
New York | go to your nieghbor's during the slowdown and speedtest their FiOS 20/20 connection... see if they're suffering too..
..then change your router (borrow one from someone to test....) | |
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Hispanic
join:2000-01-22
Hoboken, NJ | I can't even access speedtest.net to test. I can only acccess nyc.speakeasy.net and I get 9956kbps/23784kbps. And this is with the actiontech router. | |
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Hispanic
join:2000-01-22
Hoboken, NJ
1 edit | Tracing route to yahoo.com [209.191.93.53]
over a maximum of 30 hops:
1 2 ms 7 ms 4 ms L100.NWRKNJ-VFTTP-69.verizon-gni.net [96.224.231
.1]
2 6 ms 7 ms 7 ms G4-1-569.NWRKNJ-LCR-05.verizon-gni.net [130.81.9
7.22]
3 9 ms 9 ms 9 ms so-6-2-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
28.148]
4 7 ms 9 ms 7 ms so-1-2-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
17.75]
5 10 ms 9 ms 12 ms so-6-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.19.96]
6 17 ms 24 ms 19 ms so-9-1-0-0.RES-BB-RTR2.verizon-gni.net [130.81.1
7.10]
7 19 ms 22 ms 19 ms so-7-0-0-0.ASH-PEER-RTR2-re1.verizon-gni.net [13
0.81.17.179]
8 19 ms 22 ms 22 ms 130.81.15.174
9 56 ms 59 ms 57 ms as-0.pat2.dax.yahoo.com [216.115.96.21]
10 56 ms 57 ms 57 ms ae1-p111.msr2.mud.yahoo.com [216.115.104.103]
11 56 ms 57 ms 59 ms te-8-1.bas-c2.mud.yahoo.com [68.142.193.7]
12 56 ms 59 ms 57 ms b1.www.vip.mud.yahoo.com [209.191.93.53]
Tracing route to yahoo.com [209.191.93.53]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 3 ms 4 ms 4 ms L100.NWRKNJ-VFTTP-69.verizon-gni.net [96.224.231
.1]
3 5 ms 4 ms 4 ms G4-1-569.NWRKNJ-LCR-05.verizon-gni.net [130.81.9
7.22]
4 3 ms 4 ms 4 ms so-6-2-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
28.148]
5 5 ms 7 ms 4 ms so-1-2-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
17.75]
6 16 ms 24 ms 12 ms so-6-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.19.96]
7 18 ms 17 ms 17 ms so-9-1-0-0.RES-BB-RTR2.verizon-gni.net [130.81.1
7.10]
8 18 ms 17 ms 17 ms so-7-0-0-0.ASH-PEER-RTR2-re1.verizon-gni.net [13
0.81.17.179]
9 20 ms 19 ms 19 ms 130.81.15.174
10 55 ms 54 ms 52 ms as-0.pat2.dax.yahoo.com [216.115.96.21]
11 108 ms 54 ms 92 ms ae2-p101.msr1.mud.yahoo.com [216.115.104.107]
12 55 ms 54 ms 57 ms te-9-1.bas-c2.mud.yahoo.com [68.142.193.11]
13 58 ms 54 ms 54 ms b1.www.vip.mud.yahoo.com [209.191.93.53]
Trace complete. | |
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Hispanic
join:2000-01-22
Hoboken, NJ
1 edit | Tracing route to amazon.com [72.21.210.250]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 4 ms 4 ms L100.NWRKNJ-VFTTP-69.verizon-gni.net [96.224.231
.1]
3 5 ms 4 ms 4 ms G4-1-669.NWRKNJ-LCR-06.verizon-gni.net [130.81.1
04.100]
4 6 ms 7 ms 7 ms so-6-2-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
28.150]
5 6 ms 7 ms 7 ms so-1-2-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.19.98]
6 6 ms 9 ms 7 ms so-7-2-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
.19.69]
7 7 ms 7 ms 7 ms 0.so-4-3-0.XL4.NYC4.ALTER.NET [152.63.10.29]
8 7 ms 7 ms 19 ms 0.ge-4-3-0.BR3.NYC4.ALTER.NET [152.63.3.122]
9 7 ms * 6 ms xe-5-3.r03.nycmny01.us.bb.gin.ntt.net [129.250.9
.77]
10 7 ms 7 ms 9 ms ae-1.r21.nycmny01.us.bb.gin.ntt.net [129.250.2.2
20]
11 15 ms 14 ms 15 ms as-0.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.9
]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * te-8-4.r05.asbnva01.us.ce.gin.ntt.net [168.143.228.38] r
eports: Destination net unreachable.
Trace complete.
Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 4 ms 7 ms L100.NWRKNJ-VFTTP-69.verizon-gni.net [96.224.231
.1]
3 3 ms 4 ms 4 ms G4-1-669.NWRKNJ-LCR-06.verizon-gni.net [130.81.1
04.100]
4 8 ms 7 ms 7 ms so-6-2-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
28.150]
5 29 ms 7 ms 7 ms so-3-3-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.17.14]
6 8 ms 7 ms 7 ms 130.81.17.223
7 8 ms 7 ms 7 ms 130.81.14.58
8 6 ms 7 ms 7 ms ge-7-3-0-56.nyc-64cb-1a.ntwk.msn.net [207.46.47.
223]
9 31 ms 32 ms 32 ms ge-1-0-0-0.chg-64cb-1b.ntwk.msn.net [207.46.41.1
97]
10 31 ms 32 ms 32 ms ge-0-0-0-0.chg-64cb-1a.ntwk.msn.net [207.46.43.1
50]
11 82 ms 82 ms 82 ms ge-3-3-0-0.co2-64c-1b.ntwk.msn.net [207.46.43.15
3]
12 114 ms 82 ms 82 ms ge-7-0-0-0.co2-64c-1a.ntwk.msn.net [207.46.45.19
7]
13 82 ms 82 ms 104 ms ge-0-1-0-0.wst-64cb-1a.ntwk.msn.net [207.46.43.1
95]
14 81 ms 82 ms 82 ms ge-1-0-0-0.cpk-64c-1a.ntwk.msn.net [207.46.43.21
8]
15 81 ms 82 ms 82 ms ten3-4.cpk-76c-1b.ntwk.msn.net [207.46.47.193]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete. | |
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VZFiOSYo
join:2007-02-24
Lakewood, CA | Just read that everyone and their mother wants to see if Michael Jackson really died.
Its official Michael Jackson has also killed the internet. | |
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Hispanic
join:2000-01-22
Hoboken, NJ | Re: Nighttime slowdown again Yea.. that sucks..
Speeds appear to be back up to par.
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Nighttime slowdown again So the router thing was just coincidence? Bummer...
I think you need to get tier2 support involved and somehow have them monitor things when it's going bad. Which is going to be tough since it's happening off-hours 
--
He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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MacAlert
join:2005-03-16
Flushing, NY | This might sound dumb, but is anyone else accessing your WiFi? | |
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See 7 replies to this post |
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Hispanic
join:2000-01-22
Hoboken, NJ | The mystery continues and i'm starting to get really annoyed by this.
 | |
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See 10 replies to this post |
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Tollhouse
join:2008-07-15
Wallback, WV
| this may sound like a dumb suggestion....
but back last year when i was a phone tech/floorwalker (supervisor) for Verizon at the new contract center here in WV, we'd occasionally get customers that would have these issues and after going through the 'standard' bevy of troubleshooting steps, we'd escalate to an NT internally and they'd rebuild the circuit for us just to rule out a bug in the circuit (and this fixed the issue 99% of the time, as it usually just was a wierd glitch/bug).
Have you tried asking tech support to contact an NT for a circuit rebuild? It takes the NT like, 2-5 minutes to do it once he/she has confirmed all other possible steps have been taken. | |
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