Tollhouse
join:2008-07-15
Wallback, WV
| reply to Hispanic
Re: Nighttime slowdown again
this may sound like a dumb suggestion....
but back last year when i was a phone tech/floorwalker (supervisor) for Verizon at the new contract center here in WV, we'd occasionally get customers that would have these issues and after going through the 'standard' bevy of troubleshooting steps, we'd escalate to an NT internally and they'd rebuild the circuit for us just to rule out a bug in the circuit (and this fixed the issue 99% of the time, as it usually just was a wierd glitch/bug).
Have you tried asking tech support to contact an NT for a circuit rebuild? It takes the NT like, 2-5 minutes to do it once he/she has confirmed all other possible steps have been taken. |
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Hispanic
join:2000-01-22
Hoboken, NJ | reply to Hispanic
11:23pm
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Hispanic
join:2000-01-22
Hoboken, NJ | reply to jmn1207
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jmn1207
Premium
join:2000-07-19
Reston, VA
 ·Verizon FIOS
| reply to Hispanic
No, unless you have 50/20 tier, then I read that it does pull directly from your available bandwidth.
Here is some general info on the behavior of FiOS VOD.
»Re: [VOD] FiOS on demand hogs 15Mbps for 720p
Verizon definitely does some back end stuff with the bandwidth and VOD, and maybe they have their wires crossed, in a manner of speaking? |
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Hispanic
join:2000-01-22
Hoboken, NJ | reply to jmn1207
Interesting.. So if someone with Fios is watching a Vod, their download speed will decrease similar to what i'm getting? |
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jmn1207
Premium
join:2000-07-19
Reston, VA
·Verizon FIOS
| reply to Hispanic
It just seems as if the same amount of bandwidth lost is about the same as a typical VOD program. If you are experiencing a prolonged, but stable, decrease in download performance, I wonder if something could be misconfigured at the OLT/splitter? It's even more suspect, to me anyway, since you don't have TV service.
Perhaps this can be ruled out without having a tech come out? I'm just throwing something out there. I'm probably way off the mark, but your problem is weird enough to warrant odd ideas.  |
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Hispanic
join:2000-01-22
Hoboken, NJ | reply to MacAlert
It seems to only occur late during primetime. In the early am throughout the afternoon, full speeds. |
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MacAlert
join:2005-03-16
Flushing, NY | reply to Hispanic
Not sure if this was answered already or not. Is the problem specific to one computer or are all affected? |
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jmn1207
Premium
join:2000-07-19
Reston, VA | reply to Hispanic
It's almost like a neighbor is eating your bandwidth when they start watching VOD. Does this seem to happen only during prime time, or does this phenomenon occur at any hour of the day? |
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Hispanic
join:2000-01-22
Hoboken, NJ
2 edits | reply to deblin
thanks Deblin. I will try that. Here is another speed test with the actiontech router and 1 desktop pc hardwired to the router.
It's like i'm provisioned for 15/25 rather than 25/15. lol
This is Fios. This is big. =( |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to Hispanic
I would try cloning different MAC addresses to get a new DHCP lease and try to hop to a different subnet to see if it helps. That's about all I can suggest you try on your end beyond putting in a ticket with Verizon and pursuing things that way. Maybe they can have someone take a look at it during off-hours when it's occurring.
--
He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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Hispanic
join:2000-01-22
Hoboken, NJ | reply to Hispanic
The mystery continues and i'm starting to get really annoyed by this.
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Hispanic
join:2000-01-22
Hoboken, NJ
| reply to deblin
I don't have fios tv.. just internet+phone so I have only the dlink router attached. Last night I took the dlink completely offline and put the actiontec in its place to isolate the router issue. I had the same results with the actiontec.
As far as speedtesting, I only mentioned the laptop because I wanted to try different/shorter ethernet cables which would allow me to bring my router right next to the ont and plug my laptop's nic into the router. I know it isn't a problem with the cable after that testing. I normally do my testing on my desktop computers. |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL
1 edit | reply to Hispanic
Are you always testing from the same laptop?
Windows auto updates can do some odd things |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to Hispanic
Wait, to be clear, when you have the d-link plugged in, you are NOT using the actiontec then? If so, then yes it's not someone leeching your wifi.
The way you mentioned it, I thought perhaps BOTH pieces of equipment were hooked up at the same time.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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Hispanic
join:2000-01-22
Hoboken, NJ
| reply to deblin
Lol.. i know wep is easily cracked. I've seen it first hand  but trust me it is not the wifi. I'm normally on my dlink when the slowdown occurs and it is set to wireless n band only with wpa2 aes security. Last night I just immediately switched back to the actiontech router when the slowdown occurred to try to rule out the router. And I was getting the same slowdown on the actiontech. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | reply to Hispanic
If you're not using the AT's wifi, I'd disable it entirely...just to be sure...WEP is easily cracked. |
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jefe
Premium
join:2001-05-19
Northport, NY
·Verizon FIOS
| reply to Hispanic
Y'know....I see this thread pop up and it momentarily makes me think I'm back in the OOL forum. 
I had the same thought as MacAlert. I find myself wondering if someone isn't occasionally somehow leeching off your connection. The symptoms you're describing seem too typical for cable service, but atypical for FiOS.
It's been well documented that WEP is just a little better than worthless when it comes to securing wifi. Next time the slowdown happens, why not turn off off wifi in the Actiontec and see if that pops your speed back up?
Or, take a look at the Actiontec status screen and see if there's anything you don't recognize on the My Network page. |
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Hispanic
join:2000-01-22
Hoboken, NJ
| reply to MacAlert
Deblin, thanks for your help. I will just keep a close eye on things. I posted in the verizon direct forums and someone is helping me.
MacAlert, no that is not a dumb question. But the wifi on the dlink is secure with wpa2 (n-only) and the actiontech has wep security by default so that's not the issue. |
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MacAlert
join:2005-03-16
Flushing, NY | reply to Hispanic
This might sound dumb, but is anyone else accessing your WiFi? |
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