rfluegge
join:2009-06-22
75056-4419
| reply to dallasPOd
Re: SBC DSL Elite Dallas Area
The interesting part is that it has been rock solid for 4-5 years ... right at 5.1 Mbps and then about 3-4 weeks ago it started coming to a grinding halt.
On a Friday night, it just dropped down to nothing (13 kbps) so I figured that ATT DSL was doing maintenance. On Sunday, it was still doing it so I called Support ... suspect that it was in India. That is not necessarily a problem as long as the problem gets solved.
Anyway, after rebooting the modem, my LinkSys router, my PCs, etc several times, I finally got them to put in a ticket. The first available time was Friday, June 12th. The Service Tech checked out everything and it was going up and down with his machine as well. Replaced the modem, checked the wires inside the house, the wires to the central office ... could not figure out what was causing it.
The real telling point was his observation that he has fixed this same problem several times during the week and the problem keeps coming back at the same clients he had fixed earlier.
So we both sorta concluded that it had to be something in the ATT cloud ... that they're doing something on the servers / network and not telling anyone else in support. So you have field techs trying to fix problems that they cannot fix since it is not in the "field" wiring/hardware.
If that is indeed the case, then I think that it would be in ATT's best interest to send an email to those affected (i.e., those of use who have DSL through ATT) to let us know that there might be connection issues without causing us clients to go through this.
Anyway, bottom line is that it is still having these problems and I'm still paying for Elite and not getting it. |
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dallasPOd
@swbell.net
| I found that if I disconnect the modem through the modem setting page on my Speedstream 4100b, I can regain my speed. I don't know how long this last or what causes it to switch back to sub .50Mbs speed.
I've had DSL service here since 2004 without incident except for one modem blowing up. |
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rfluegge
join:2009-06-22
75056-4419
| I have powered off the modem, I have disconnected the modem via the menu, I have unplugged the LinkSys router, I have disconnected the internet cable, I have rebooted my PCs ... in various and multiple combinations. Nothing brings the speed back.
I found out today that my problem is not an isolated problem but rather a rather significant problem in the ATT "cloud" that affects many clients ... probably most are not anal enough to check their speeds on a daily basis so they don't yet know that they have a problem. Although based on the field tech who came to my house earlier in the month, a number of people have already noticed and reported the problem. |
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