| Baja Broadband I never posted a message on a board like this before. I never thought I would have to resort to this. The service tech just left after he connected my new TV to HD service. The service tech acted if he had never connected up a TV before. He didn't know what to do. He just fumbled through the buttons until he got it to connect. The tech didn't have any instruction manuals on the required HDVR that was required to rent with HD service. His call to his supervisor was useless...he was told to press the "help" key on the controller. There is not a "help" key on the controller. The tech went to the local office in Alamogordo to see if they had an instruction booklet or information on the recorder. At the local office and the warehouse they didn't have any. I called the local office and asked to speak with the supervisor and she wasn't available. Someone else who answered the phone said the only printed material available was on the internet. What happens if I don't have the internet? I had to ask the tech in my apartment 4 times for a channel lineup sheet so I could see what channels were available. I finally got a very bad copy where I could barely read the channels (extremely small print, copy of a copy of a copy and the channel numbers were in a shaded area). I thought Comcast was bad! Gimmy Comcast back, please.
Shaking my head in Alamogordo.  |
