NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to rfluegge
Re: SBC DSL Elite Dallas Area
What are your line statistics? I can't direct you to the modem page, other than for the SpeedStream 5100b, 4100, 4100b:
»192.168.0.1/statistics.htm
There are also some other numbers on the Technician Readout page:
»192.168.0.1/techreadout.htm
Any other modem, and you will have to wait for somebody who knows how to gain access.
Knowing those numbers will go a long way to deciding a course of action.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
dallasPOd
@swbell.net
| Here's mine -
Statistics
ADSL Information
Line State UP
Modulation ANSI
Data Path fast
To Modem To Internet
Max Allowed Speed (kbps) 3008 512
SN Margin (dB) 16.0 -
Line Attenuation (dB) 27.0 -
Loss of Signal 0 -
Loss of Frame 0 0
CRC Errors 877 12
ATM Information
VPI / VCI 0 / 35
Protocol PPPoE
In Octets 55728116
In Errors 7459
In Unicast Packets 47846
In Non Unicast Packets 0
In Discard Packets 0
Out Octets 7376538
Out Errors 0
Out Unicast Packets 41711
Out Non Unicast Packets 0
Out Discard Packets 0
PPPoE Information
Session Status UP
Server MAC Address -
Session ID 4838
IP Information
Internet Address 69.154.94.138
Internet Gateway 151.164.182.26
DNS Servers 68.94.156.1 dnsr1.sbcglobal.net
151.164.8.201 dns1.ksc2mo.sbcglobal.net
IP Interfaces
Address Netmask Name
192.168.0.1 255.255.0.0 eth0
Routing TableDestination Netmask Gateway Interface
127.0.0.0 255.0.0.0 127.0.0.1 lo0
192.168.0.0 255.255.0.0 192.168.0.1 LAN
Default Gateway - 151.164.182.26 PPPoE
69.154.94.138 255.255.255.255 69.154.94.138 LAN
LAN Information
Modem IP Address 192.168.0.1
Modem NetMask 255.255.0.0
DHCP Address 192.168.1.64
Devices on LAN
IP Address MAC Address Name Status
69.154.94.138 00:11:50:3F:E3:AE 0011503fe3ae active
Ethernet Information
MAC Address 00:18:D1:78:91:1A
In Octets 6633493
In Errors 0
In Unicast Packets 41405
In Non Unicast Packets 10
In Discard Packets 0
Out Octets 55360850
Out Errors 0
Out Unicast Packets 47484
Out Non Unicast Packets 380
Out Discard Packets 11 |
|
rfluegge
join:2009-06-22
75056-4419
| reply to NormanS
There was a card that was corrupt in The Colony central office.
They replaced it Thursday night.
It had to be replaced during the maintenance window being that there were so many customers working on that card. Replacing the card in The Colony corrected everything.
I started testing it on Friday night and it has been rock solid at 5.1Mbps ever since.
Many thanks to the AT&T Customer Service Technician, Network Services, who worked on my behalf, and to the others in Network Services who worked to make the resolution possible. |
|
wmcnamar
join:2001-11-30
Plano, TX | As another user in The Colony, I have seen severe fluctuations in speed. Currently (as of 1903CST 2009-06-29) my downstream speed is a whopping 36.46kbps. Upstream? Its 658kbps, which is right around what it should be. |
|
rfluegge
join:2009-06-22
75056-4419
| As of 6:00 PM tonight (Monday) to 10:00 PM, it is back to the same problem it had before.
I hope that AT&T can finally get this resolved.
It was rock solid all weekend up through Sunday night at around 10:00 PM or so (that's the reason for the "thank you" posting) ... then tonight it went back to being crap ... same speeds you were seeing.
Right now it is around 15kbps ... really, really sucks. |
|
wmcnamar
join:2001-11-30
Plano, TX | This morning (0700) I was back at a steady 4.95MBps but it has since dropped to a rather unsteady 1.72Mbps. The odd thing is that through all the downstream problems, my upstream has been pretty much rock solid at ~650Kbps. |
|
rfluegge
join:2009-06-22
75056-4419
| Mine has the same behavior ... download speed is very "unstable" while the upload stays consistent and nearly as expected.
Have you called AT&T DSL support and have they created a "ticket"?
I am going to check again tonight and see what the status is ... |
|
wmcnamar
join:2001-11-30
Plano, TX
3 edits | I am actually in an online chat system with their support right now. We will see how it goes.
Can you run a traceroute to google.com? It looks like the problem is in the Richardson, TX VLAN routers, at least for me. |
|
wmcnamar
join:2001-11-30
Plano, TX | I've been escalated to the line support department. The automated line check they run can back clean and I'm on hold waiting for a support tech... |
|
wmcnamar
join:2001-11-30
Plano, TX
| Probably the fastest I have ever been through the AT&T support system. I have a tech scheduled to show up between 12-4PM on Thursday. Kinda confusing why they would send a line tech out when they say the modem reporting a steady, clean 6Mbps signal yet throughput sucks. Seems to me that it would point to a network problem further up stream.
They are also saying that no one else in this area is currently reporting problems. Go figure. |
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