mopedtrip
@embarqhsd.net
| reply to Embarq_Joey
Re: EMBARQ F.A.Q. and Slow Speed Issues
I live in Jefferson City, Missouri. We have one of the 3 main hubs of embarq in our town, and live about six miles away from it.
1. the highest speed we can get is 1.5mbs (6 miles away)
2. Have had service for about 18 months, in this time 4 new modems and as I write this my 1.5 service I'm paying for is running at .65 on avg. (www.speedtest.net) recommended testing site by Embarq/ when I can even use it. Out of 24 hr day (my wife and I work different times) out of our desired internet use about 10 out of 15 hrs have constant interruptions, like cant watch a 30min show on hulu in maybe 2 hrs, this is on a dell XPS 430, Core 2 Quad, 6gig ram, and Radeon 4650 graphics card.
3. Tech. support is nice most of the time, but they can't fix problems... Anyone that has had problems has called and here is what you get......
a. Have you turned your modem of and on?
b. Are your filers installed?
c. Are they on the modem or phone line?(should be on phone)
d.How long is the phone cord to the modem?(The one that came with it)
e.Get something small and hold reset button in back for 40 sec.....(Done
f. Did all the lights come back on the modem?(Um NO)
g.Try again...
h. "Still No"
i.Let me test your line....?
j. Yeah I think you need a new modem.(yeah nothing got fixed AGAIN)
k.Thank you for calling embarq is there anything Else I can help you with.
You can call 12 times in one week and this is what you get, no real help. Make you wonder what there tech's have to do to get hired.
I understand business is about money and they have the contract thing , but unless you offer a service worth buying EVENTUALLY you will go broke just saying....
That's my 2cents |
