Deusomega
join:2009-06-20
Cleveland, OH | reply to Deusomega
Re: [Cable] Please help with TWC RR Turbo service
Thanks again for trying to help me solve the problem  |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV | reply to Deusomega
Yes, it is an oversold node. Nothing you can do; just have to wait it out.
Hope the get it fixed in less than two months.
--
"You can observe a lot by watching". Yogi Berra |
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Deusomega
join:2009-06-20
Cleveland, OH
2 edits | reply to Deusomega
Well I got a hold of a tier 3 tech and he basically explained they just approved new server upgrades or something because I'm connected to basically an overused block or whatever. So he said they've been approved and should be in use with in a month or 2. He said the bit rate is fine and its set that way to handle really high burst speeds. I had a sinking feeling it was really just network oversubscription  So have you heard this before and do the upgrades really come ? |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
| reply to Deusomega
Get a hold of you ISP and ask:
• What are the showing as your sync rate. Ask them to provision the MODEM.
• If that does nothing, ask for a truck roll to check if there is something between the drop and the pole that maybe an issue.
• Ask that the tech bring a laptop and a test MODEM to check for computer or MODEM issues.
--
"You can observe a lot by watching". Yogi Berra |
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Deusomega
join:2009-06-20
Cleveland, OH
| reply to Deusomega
Just ran a speed test this morning:
Here is my download speed on that file after 30 secs:
168KB/sec....
Latest tweaktest:
»/tweakr/block:···a=normal
Signals:
Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.
Downstream Status
Operational
Channel ID
1
Downstream Frequency
117000000 Hz
Modulation
256QAM
Bit Rate
42884296 bits/sec
Power Level
-0.1 dBmV
Signal to Noise Ratio
36.2 dBmV
Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Upstream Status
Operational
Channel ID
21
Upstream Frequency
33000000 Hz
Modulation
64QAM
Symbol Rate
2560 Ksym/sec
Power Level
49.2 dBmV
Wth is wrong with this internet connection one day im getting 1.8 MB/sec and now im at the basic dsl speed package lmao... Have you ever saw a internet connection that behaved so randomly? |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV | reply to Deusomega
So, how is it holding up? Any issues? |
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Deusomega
join:2009-06-20
Cleveland, OH
3 edits | reply to Deusomega
Well this morning I download a game installation file from gamershell.com and got a consistent 1.80 MB/sec(My supposed cap) and bursts up to 2.30 MB/sec(Powerboost I suppose). So I'm beginning to think it might just be like an oversold network or something... err maybe? 
I will watch it tonight to see how much it slows down though. And I really appreciate all your help Irish up to this point!
If it doesnt drop much below 1.6 MB/s I'll be a happy camper thats around 90% of my cap so id love that
But since I got my max download cap and a over it I'd say its tweaked pretty well. |
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Deusomega
join:2009-06-20
Cleveland, OH
| reply to Deusomega
Update: Well I chatted a long time with the online tech support and it was the usual delete cookies, etc and my speedtest went down to an all time low of 4200Kbps(again suppose to have 15000Kbps) so I figure it has to have somethign to do with the bit rate because it has remained unchanged. Is Wireshark good for anything testing wise? |
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Deusomega
join:2009-06-20
Cleveland, OH
1 edit | reply to Deusomega
Bleh chatted with tech support and he told me I was signed up with standard and I ran a couple speed tests and mysteriously it never went above 8Mbps. So I called billing and they said I had standard too and I told them about promotion yada yada and they switched it to Turbo *supposedly* But I still get wide ranges of speed tests on the speakeasy servers like 8Mbps to 16 Mbps on some of them lol. After the switch my upload has almost doubled but still no improvement on actual download with that file you posted. Sigh this is frustrating hah. Think I'm going to recontact tech support since I got it switched on the actual billing that I am indeed on turbo. |
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Deusomega
join:2009-06-20
Cleveland, OH | reply to Deusomega
Yeah I only have a modem I dont have a router. |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
1 edit | reply to Deusomega
If that stat is really the download sync rate, yes, it is a function of the provider or an oversold node.
This also assumes that your MODEM, router, and the coax to the block has no issues.
If you want, pull the router and connect directly to th PC. Reboot the MODEM and the PC. See what that does.
When you put the router back in, reboot the router, MODEM and the PC.
--
"You can observe a lot by watching". Yogi Berra |
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Deusomega
join:2009-06-20
Cleveland, OH
2 edits | reply to Deusomega
I pulled the plug for about 5 minutes and I'm guessing thats something set by the cable company for it to remain constant?
I'm guessing it should be more in the 15000000 range right? |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV | reply to Deusomega
The sync rate is what the MODEM's speed is. This might be the issue with widely speeds.
--
"You can observe a lot by watching". Yogi Berra |
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Deusomega
join:2009-06-20
Cleveland, OH
1 edit | reply to Irish Shark
Its the same right now just looked and I'm going to be on the computer for awhile so I'll keep a log of it every 15 minutes and see what happens. Just a question but what is the issue that is usually associated with the sync rate? |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
| reply to Deusomega
• Signals are fine.
• What I am seeing is
Bit Rate
42884296 bits/sec
If that is what the MODEM is syncing at, that is bad if that is correct. .
• Look at that stat ever hour or so and let's see if it jumps around.
• This is no longer a Tweaking issue, you have other issues. So, les start the the monitoring first.
--
"You can observe a lot by watching". Yogi Berra |
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Deusomega
join:2009-06-20
Cleveland, OH | reply to Deusomega
»www.speedguide.net/read_articles.php?id=1197
If this page is correct then those seem to be good signal ratios |
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Deusomega
join:2009-06-20
Cleveland, OH
| reply to Irish Shark
The modem is from RR so they must have changed the default user and pass but anyways I can see 5 Tabs:
System, Signal, Status, Log, EMTA
Since you were asking about signals here are the readings=
Downstream Status
Operational
Channel ID
1
Downstream Frequency
117000000 Hz
Modulation
256QAM
Bit Rate
42884296 bits/sec
Power Level
0.0 dBmV
Signal to Noise Ratio
36.1 dBmV
Upstream Status
Operational
Channel ID
21
Upstream Frequency
33000000 Hz
Modulation
64QAM
Symbol Rate
2560 Ksym/sec
Power Level
49.7 dBmV |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV | reply to Deusomega
MODEM
Internal Page 192.168.100.1
User: Admin pass: Motorola
Give me all that you can find.
--
"You can observe a lot by watching". Yogi Berra |
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Deusomega
join:2009-06-20
Cleveland, OH | reply to Deusomega
Yeah I've tried that opti download a few times and have never broken 700 thats like 40% of my advertised internet speed. |
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Deusomega
join:2009-06-20
Cleveland, OH
| reply to Irish Shark
Yes they are I just ran the tests over again at all different locations and consistently got over 15Mbps..
Yeah my computer and Tv are in the same room connected to the same outlet does that make a diff? I also have digital phone idk if that matters.
how do you get signals from the modem sorry im confused |
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