http://www.dslreports.com/forum/r22603521 en Tue, 01 Dec 2009 03:03:21 EDT Tue, 01 Dec 2009 03:03:21 EDT http://www.dslreports.com/forum/remark,22795533 mediahound : I've already been in contact with your incompetent billing/sales/customer support staff members. They said I would be refunded this latest charge but guess what? They refunded back to my credit card an amount lower than they charged me.

Is Sonic.net really this incompetent? Wait. I don't need to ask, I have my answer.]]> http://www.dslreports.com/forum/remark,22795533 Fri, 31 Jul 2009 15:40:48 EDT http://www.dslreports.com/forum/remark,22794205 Snypes : Hello, I feel for you. There is the occasion with DSL customers where things just don't work out. However your statement regarding charges is somewhat concerning. If you could send me your login name I will be happy to look into this with our billing group and see what needs to be done to straighten this out. I assure you this will not in any way reflect poorly on yourself. I have worked for this company for a long time and our practice has never been to drag an ex-customer through the mud but more to help them with their transition so they hold us in a better light in case the future brings them back our way. I am of course sorry things did not work out but I am willing to help untangle the issue so you can move on.

Thanks!]]> http://www.dslreports.com/forum/remark,22794205 Fri, 31 Jul 2009 11:41:02 EDT http://www.dslreports.com/forum/remark,22783790 mediahound : A month later, you charged my credit card for service again; service that was never connected and that I do not have. You have got the worst billing practices I've seen and your customer service is lacking in every respect!]]> http://www.dslreports.com/forum/remark,22783790 Wed, 29 Jul 2009 12:32:46 EDT http://www.dslreports.com/forum/remark,22647313 DaneJasper : You were not charged for the modem, sorry for any confusion.

-Dane]]> http://www.dslreports.com/forum/remark,22647313 Thu, 02 Jul 2009 20:58:18 EDT http://www.dslreports.com/forum/remark,22642152 mediahound : I canceled a re-connection with Sonic and they charged me for the DSL Modem (which they did not ship out because I canceled the order) as well as $18.95 even though the connection order was canceled before it was even connected. I was told by their Sales department that I would not be charged anything since I canceled the order in time, and that she was able to grab the modem so that it wouldn't ship out to me.

Now several days later, Sonic customer support is saying I need to return the DSL modem in order to receive my money back. Hmm... I can't return something that was not even sent out to me. Look at the UPS tracking, no DSL modem was send nor delivered to me (tracking# 1Z60Y81A0397524578).

Sonic's customer support remains horribly inept.]]> http://www.dslreports.com/forum/remark,22642152 Wed, 01 Jul 2009 21:14:41 EDT http://www.dslreports.com/forum/remark,22630506 DaneJasper : If you'll IM or email me an address, I can send you loop details.

Fusion is CO based - we don't have RTs yet, so that is a limiting factor. However, with products in the pipeline at up to 30Mbps/5Mbps, it's exciting stuff.

-Dane]]> http://www.dslreports.com/forum/remark,22630506 Mon, 29 Jun 2009 19:36:38 EDT http://www.dslreports.com/forum/remark,22628564 mediahound : I think I'm too far from the CO (what are the max. distances and how can I find out how far away I am?) but the area I'm in (Richmond Marina Bay) has a lot of new homes coming up so it would really make sense for AT&T to put in a remote terminal or something if they haven't already in the area.

I did see AT&T digging up the sidewalk and doing some work about a month ago but am not sure what they were doing.]]> http://www.dslreports.com/forum/remark,22628564 Mon, 29 Jun 2009 13:35:55 EDT http://www.dslreports.com/forum/remark,22628437 DaneJasper : Keep us in mind for the future, we are building ADSL2+ (our Fusion product) into the Richmond CO, so if you are close enough, those products are coming.

Shortly we are introducing Annex M (higher upstream) and pair bonding (doubles speed) on this product set.

Richmond is in process now, about five and a half months ETA. Perhaps we can earn better scores from you someday if/when we can deliver that product for you.

-Dane]]> http://www.dslreports.com/forum/remark,22628437 Mon, 29 Jun 2009 13:16:11 EDT http://www.dslreports.com/forum/remark,22615156 mediahound : I didn't go back after all. Decided that I really needed the speed. DSL's up speed is simply too slow especially now that I'm shooting HD videos and uploading them sometimes.

While Comcast probably isn't as reliable as DSL, I decided it's a risk I'm willing to take instead of suffering through slow speeds of DSL. I suppose the ideal thing to do would be to pay for both however that can really start adding up when you factor in the charges over a few years.]]> http://www.dslreports.com/forum/remark,22615156 Fri, 26 Jun 2009 12:38:13 EDT http://www.dslreports.com/forum/remark,22605514 DaneJasper : Yup - no UVerse wholesale, at least for now. I suspect that FIOS going wholesale might help with that, but who knows.

We are working toward RT deployments, but it'll be a while before we get all the issues solved.

-Dane]]> http://www.dslreports.com/forum/remark,22605514 Wed, 24 Jun 2009 20:06:00 EDT http://www.dslreports.com/forum/remark,22605503 wa2ibm : I'll be waiting quite a while. My location is much too far from the Almaden CO. My first non-dialup connection was circa 2001 via IDSL (remember NorthPoint/PSN/Telocity/DirectvDSL?). My Sonic ADSL is via one of the Almaden RT's. There's a new AT&T VRAD just down the street, but that's off limits for you. :(

Bill]]> http://www.dslreports.com/forum/remark,22605503 Wed, 24 Jun 2009 20:01:54 EDT http://www.dslreports.com/forum/remark,22604112 DaneJasper : Don't write off Fusion - I'd really like to see many more Bay Area COs built.

That said, if you're more than a couple miles from your CO, we don't have an RT solution in the pipeline just yet.

-Dane]]> http://www.dslreports.com/forum/remark,22604112 Wed, 24 Jun 2009 15:55:50 EDT http://www.dslreports.com/forum/remark,22603521 wa2ibm : So, you see one of the many reasons I continue using Sonic (reliability).

I too have Comcast HSI in addition to my Sonic connection. I have a multi-WAN router that allows me to use both at the same time. Since Sonic allows servers, all my inbound traffic (mail and web) comes in that path, while I use the Comcast connection for my VPN's (to keep that traffic from interfering with my web users). My outbound requests (mostly web) goes out either connection, depending on the phase of the moon. That confuses some web sites (mostly banking), but I've worked around that.

Bottom line: I'm sticking with Sonic, I'm just disappointed that I'll never see their Fusion Broadband product here in San Jose.]]> http://www.dslreports.com/forum/remark,22603521 Wed, 24 Jun 2009 14:27:14 EDT