VOIP etc > Voice Over IP - VOIP > Vonage > Switching to $9.99 100 minute plan

reply to garys_2k

Re: Switching to $9.99 100 minute plan

Called Vonage:

Vonage: Sorry sir, but we don't offer that plan ($9.99) anymore.

Me: Well I think I would like to cancel because I know that plan exists even though "you don't offer it" anymore.

Vonage: Please hold sir while I transfer you to an account manager who can help you with your cancellation

Me: Okay

On hold for about 5 minutes

Account Manager: Hello sir, I see with the notes xxxx took you would like to cancel your account.

Me: I don't want to cancel, but want to get the $9.99 plan

Account Manager: Oh, I'm sorry sir, but that plan doesn't exist.

Me: I know it does, but for some reason you don't want to offer it to me and would rather lose me as a customer.

Account Manager: Sir, xxxx could not offer it to you, but since I am an account Manager I can assist you.

Me: Okay

Account Manager: I can give you the $9.99 plan if you don't cancel.

Me: I don't want to cancel, but did want the $9.99 plan.

Account Manager: Sir I will give you the $9.99 plan. Please hold.

So after about 5 minutes on hold she came back and told me that I was now on the $9.99 plan and explained it to me. I thanked her and hung up.

Saving anywhere from $8-10$ a month is my guess!

Yes, the key is threatening, or implying you're threatening, to quit.

It's just a shame to have to play these kind of games.

Life is too short for this crap.

I can see haggling with a car dealer, but not with Vonage.

Please note, my criticism here is for VONAGE for playing these kind of games, not for individual customers.

It reflects piss-poor on the company.

Just got billed. Total was $13.80 (includes taxes and fees). So I'm saving some money for now, but as soon as this reaches $15+ I will most likely leave Vonage.