| reply to wiz561
Re: Rude Customer Support and Overall Unhappiness Final update. While I do complain, I also feel the need to tilt my hat and post about it.
A couple of hours after I posted the previous update, I did receive a call from Erick, a WOW tier 3 support specialist. He was extremely apologetic and sent an E-Mail to me along with a voicemail at home.
I was able to resolve the problem myself by setting a DHCP Client ID so I can get a new IP. With the new IP, I was back up to my normal speeds. I don't know why this was happening, if there was a DoS against the IP I previously had, or what was going on with it...but with a new ip, things worked out fine.
I just wanted to say that yeah, I was upset that I didn't get a response back from WOW. But I wanted to respond and close the thread with I finally did get a response and I'm a happy customer again.
Thanks,
Mike |
