andunn
join:2001-09-06
Linn Creek, MO
 ·RoadRunner Cable
 ·AT&T Midwest
| reply to jmilochik
Re: Switching to $9.99 100 minute plan
Called Vonage:
Vonage: Sorry sir, but we don't offer that plan ($9.99) anymore.
Me: Well I think I would like to cancel because I know that plan exists even though "you don't offer it" anymore.
Vonage: Please hold sir while I transfer you to an account manager who can help you with your cancellation
Me: Okay
On hold for about 5 minutes
Account Manager: Hello sir, I see with the notes xxxx took you would like to cancel your account.
Me: I don't want to cancel, but want to get the $9.99 plan
Account Manager: Oh, I'm sorry sir, but that plan doesn't exist.
Me: I know it does, but for some reason you don't want to offer it to me and would rather lose me as a customer.
Account Manager: Sir, xxxx could not offer it to you, but since I am an account Manager I can assist you.
Me: Okay
Account Manager: I can give you the $9.99 plan if you don't cancel.
Me: I don't want to cancel, but did want the $9.99 plan.
Account Manager: Sir I will give you the $9.99 plan. Please hold.
So after about 5 minutes on hold she came back and told me that I was now on the $9.99 plan and explained it to me. I thanked her and hung up.
Saving anywhere from $8-10$ a month is my guess!  |
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garys_2k
join:2004-05-07
Farmington, MI | Yes, the key is threatening, or implying you're threatening, to quit. |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
 ·Callcentric
·Optimum Voice
·callwithus
·voip.ms
| It's just a shame to have to play these kind of games.
Life is too short for this crap.
I can see haggling with a car dealer, but not with Vonage.
Please note, my criticism here is for VONAGE for playing these kind of games, not for individual customers.
It reflects piss-poor on the company. |
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andunn
join:2001-09-06
Linn Creek, MO | Just got billed. Total was $13.80 (includes taxes and fees). So I'm saving some money for now, but as soon as this reaches $15+ I will most likely leave Vonage. |
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