| Verizon not honoring $89.99/mo promotion w/$150 back Verizon ran a FiOS "triple play" promotion for $89.99/mo here in Northern NJ, price guaranteed for 2 years with a 1 year contract agreement. Also, $150 back. You had to sign up by June 20, with installation by (if I recall correctly) August 31.
Well, I called June 19, on the next to last day of the promotion, to order the triple play. The representative said sorry, FiOS isn't available in your area. I told him that yes it is- my next door neighbor has the FiOS "triple play". He told me that it would take 5 (!) days to get back to me to confirm FiOS' availability at my address.
Today was the fifth day... he called me back and said that I was right: FiOS is indeed available on my block (well, duh!). He said Verizon had my address/phone number incorrectly coded in the database, and it was incorrectly tagged as "FiOS not yet available." He said that the technicians could be out as soon as tomorrow!
But here's the kicker: because Verizon didn't fix their database error until today (5 days AFTER I called and 4 days AFTER the end of the promotion), he said that I was NOT eligible for the 2-yr $89.99/mo w/$150 back promotion!!! Instead he apologized (very lukewarmly) and offered me instead $109.99/mo for 1 yr with no cash back and a Compaq netbook which I neither need nor want.
I spoke to two different sets of "managers", and neither one would budge off their positions. Everybody agrees that I called before the promotion ended, that their database was in error, but they won't honor the promotion!!!
Well, Verizon has lost me as a customer... I'm so ticked off now that not only are they not getting my money for video or Internet, but I'm now going to pull my voice service from them as well and switch 100% to Comcast. The co-workers I told this story to today who were on the fence about switching to FiOS from Comcast and Cablevision are now probably going to sit tight and not switch to FiOS.
There's no way I could ever give Verizon my business again! |
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| Hmmm. Verizon did the same thing to me when ordering business class some time ago.
They had a cash back deal for service. The rep. gave me pretty much the exact same "coded in the database" wrong excuse exactly one day after the promotion ended. No promotion, service was suddenly available. |
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4 edits | reply to FiOS_in_NJ
Wait for the next Verizon promotion. There will be more.
And don't wait till the last minute to order. That isn't Verizon's fault.
I assume you tried to order online but it wouldn't take the order?
If the database did indeed had an error, and it was fixed then just sit back and wait for the next promotion.
The Internet uses the same database as Verizon uses. So you should have ordered online and checked online availability.
I wouldn't have had an issue like that since my address is correct in the system, I can't comment on your own address however.
My address is IN the system but FIOS is not available here. |
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| I just found out when I got my bill today.
These aren't upgrades. It's just a way to force you to pay for more for FIOS. Since they no longer offer 5 meg service anymore. All of a sudden Verizon thinks everyone is going to spend $15-20 more every month for internet in this bad economy. Doesn't make sense to me. People will jump back to cable faster than they jumped to FIOS. See ya. |
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