Big Issues in AL working on them but may take a few weeks call the support line to get a tech out
I call BS. How do we know you even work for Charter?
Weren't Charter Techs prohibited from posting? I'm pretty sure that the UMatter2Charter guys are the only Charter employees authorized to communicate on this board.
By the way, I live near Alabaster and I'm getting great speeds. So clearly there are "Big Issues".