TheWickerMan
join:2002-04-09
Enola, PA
| I wonder...
...if they're also going to stop charging people for "free trials" that they've tried to cancel repeatedly.
When I upgraded my phone around the beginning of the year, it came with some free trials (VZW Navigator & something else.) I never even tried it out, so I cancelled it a week before the trial period was even up -- or so I thought. For the next few months, they kept trying to bill me for it anyway. I'd call in, get a credit issued, and supposedly the services I didn't want were cancelled. Then the same thing would happen next month. Only this month did they finally get it right.
I understand mistakes and glitches happen, and I wouldn't be too upset if it had happened just once. But for it to happen repeatedly like this is simply inexcusable. There are only two possible explanations: Either the people working there are complete and total idiots, or the company is doing it on purpose, hoping that people won't notice and call in like I did.
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