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[Bus. Ops] Battling the telco.. when you're right.. and still lo »
« Some install pictures.  
AuthorAll Replies


Killa200
Premium
join:2005-12-02
Spring City, TN
·AT&T Southeast

reply to steve_NVa
Re: Tech support calls

said by steve_NVa See Profile :

1. My internet connection has been down 2 days and I want a refund for the down time.
We disconnected you and stopped billing 6 months ago for failure to pay.
At that point i would so break in with "but now that we have you on the phone can i get an updated and valid credit card to process your due bills with us? We can certainly reconnect your service after that"
to forum · permalink · · 2009-06-25 09:29:15 · Reply to this
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Forums » Industry Forums » Wireless Service Providers[Bus. Ops] Battling the telco.. when you're right.. and still lo »
« Some install pictures.  

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