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Internet issues

To answer your explicit question - maybe.

Let's do a little diagnostic work first, though. Run the test at »/linequality and post the resultant URL. Let's see if that will shed some light on your problem.

reply to Chulo
»/linequality/nil/2535459

It appears that you have a router that is set to not respond to pings. Please allow pings, then rerun the test. (Pings must be allowed to the router, or the computer if you don't have a router, in order to test the last leg of the line - that from AT&T to your system.)

reply to Chulo
managed to fix that I think - »/linequality/nil/2535592

That LQT looked like something else was going on. Two of the tests appear to have aborted.

Please rerun it and make sure the line isn't in use until it finishes.

reply to Chulo
Sorry for being such a bother, I hope this time I got it

»/linequality/nil/2535747

It looks to me like there's something going on between you and your first hop. So, open a DOS box and enter the following command:

ping -n 100 rback18-g1-0.hstntx.sbcglobal.net >c:\ping.txt
 

reply to Chulo
Last 4 lines as you asked;

Reply from 151.164.11.96: bytes=32 time=530ms TTL=63

Reply from 151.164.11.96: bytes=32 time=911ms TTL=63

Reply from 151.164.11.96: bytes=32 time=995ms TTL=63

Reply from 151.164.11.96: bytes=32 time=902ms TTL=63

Oh, that's not good. The last 4 lines should have been something like

Ping statistics for 151.164.11.96:
    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 19ms, Average = 16ms
 

reply to Chulo
e-mailed you

Dude, that set of pings is pure crap.

Are you using a router? If so, make and model.

Please email me your public IP address. I want to try some diagnostic from my end.

reply to Chulo
I'm using a Netgear Wireless-G Router WGR614

emailed you

Are you running in wireless mode to the router?

Do the ping again, except use the IP address of the router - 192.168.0.1 (if you haven't changed the default). Send the result file to me, again.

What I'm thinking is that you've got a wonky router.

reply to Chulo
e-mailed

Is that the address of the router as you browse to the configuration page? If so, I would think it should have responded to the ping request.

Do you know someone that has a spare router that you could try?

reply to Chulo
Yes it was, and no, I don't know anybody with an extra router :/

Did the "crappy connection and disconnects" start when you swapped the old modem in?

reply to Chulo
pretty much, it does not disconnect often though, 1 - 2 times a day tops, sometimes none.

In that case, how about a new modem? At least we could get stats to see what's going on.