jdopple
join:2001-06-19
Brooklyn, NY | reply to Eat Me
Re: Ultra users please read regarding d/l speeds.
I'd like to have your problems, 9 megabit when its good and as low as 2 megabit lately at night. That's 2. What are you guys doing that you even care about 50 vs 100 megabit? lol, just wondering. |
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jaa
Premium,MVM
join:2000-06-13
 ·Optimum Online
 ·Vonage
| reply to Tradewind
said by Tradewind  :In speaking with the Field Ops supervisor he told me that he went to his boss and asked what d/l speed would be deemed unacceptable for Ultra. ~60 and below was the answer. You should not care what some field ops tech or his "boss" think is acceptable. The only thing that matters is what YOU think is acceptable.
Whenever you are not receiving acceptable speeds, call them to come out and fix it.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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Tradewind
CV Noi Ka Oi
Premium
join:2005-11-08
Marlboro, NJ
·Optimum Online
| reply to Tradewind
I am very quick to get on the phone to report a problem when I see it. I can't tell you how many times I've contacted Wilt whose gotten the cherry picker guys out here within hours.
I realize that some folks would kill to have my problem. Only 75 down, you poor bastard. But as others stated eloquently we like to get what is promised to us. The 'up to' disclaimer is BS IMO.
So far on day 2 my speeds do Ultra proud. But I'm sure they will go south again soon.
--
Trying is the first step towards failure. |
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Ken Peterson
Premium
join:2000-12-08
| said by Tradewind : The 'up to' disclaimer is BS IMO. Yes, but then you'd need to pay more dollars for service which guaranteed those speeds with a SLA. No doubt it would be more costly. My speeds with regular OOL vary from time to time - it balances out in the grand scheme of things. |
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fcisler
Premium
join:2004-06-14
Riverhead, NY
| reply to Tradewind
Wow....quit complaining.
You should price out what a REAL 100mb connection looks like.
Just for kicks - here's my Ultra speed test -
OH NO! GET ON THE PHONE, I'M GETTING 50!
(/sarcasm off)
The product is great. This test was done through a RDP window. The business it's installed at USES a significant amount of bandwidth (previously load balanced over two BOOST modems). They also gave an IP to one of the other business' above them. They had a 256/256 DSL.
The REASON i'm not getting 101/15 is because it's static and it's USED.
Honestly....If you have enough time to run 2 - 3 speed tests a day - do you really have a use for Ultra? This is the second one I've ran. When I got it installed it was like 95/15. Now It's used day in and day out HEAVILY. If I were to run speed tests like this all day then I could get upset and say they don't deliver bandwidth....but I wouldn't be surprised if there was already a steady 30mb/s being utilized for any number of reasons on this network.
If you have the need for ULTRA then you should know how well it works and how quick it is - and not complain that your only getting 60mb. This isn't any type of SLA connection. For the money - it's amazing. If you really want, I can get access to a dedicated 100mb circuit from lightpath later. We are currently not utilizing it. THAT connection SHOULD always be 100/100 - the amount that it costs could buy several ULTRA accounts! |
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Tradewind
CV Noi Ka Oi
Premium
join:2005-11-08
Marlboro, NJ
·Optimum Online
| Personally I hate speedtests but what do you think CV uses when they finish connecting you up?
I do a lot of video streaming and there is a difference in speed between 70 and 100 especially when it fluctuates as the video will stall at these times. I also send large video files which offer suffer at times.
Let's face it CV's media blitz highlights the 101/15 speeds. For once I would like to see the 'up to' in a larger font then the speed  .
I know sh*t happens and speeds suffer at times, but I was getting them constantly for 4-5 days. That was the jist of my post; does anyone else see this with their Ultra.
Plus you need some pain in the butts to keep things as honest as they can get with CV. If everyone had a cavalier attitude regarding service/speeds no telling what our speeds would be. No complaints means everyone is happy.
I must say that Ultra support is quick. Posting on OOL Direct always get's me a call usually from ooltech herself/himself. No complaints on this.
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Trying is the first step towards failure. |
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jakefuzzy
join:2006-04-08
Jackson, NJ
| I'm not complaining just to complain. First of all, releasing a product, Ultra, and knowing that the static IP router you are installing with the service in NOT adequate, is wrong. The Cisco 851 is a 10/100Mb router not a Gigabit router. Second of all, if OOL are saying that customers with static IP's should see speeds of 70 - 75Mb/s, then you should see those speeds. I have 1 otheer ultra user on my node and it's a Dunkin Dounuts. Here is my speed test.
OOL coming out this morning! |
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fcisler
Premium
join:2004-06-14
Riverhead, NY
| reply to Tradewind
Are you kidding me? You CANNOT SEE any difference - whatsoever - when streaming a video if your speeds are 70 instead of 100. Give me a break.
Unless you have these videos on a server with at least a gigabit connection and it's DEDICATED to you then your full of it. Not trying to flame here but it's the truth.
And where are you sending these files where you can max out the speeds?
Again - as I said - if you have a legitimate business use then ULTRA satisfies it. What business are you in that you need to stream and send video?
As far as a losing one megabit if you get static IP. Are you serious? OOL fully discloses it. It's ONE MEGABIT. Do you have any idea how much more it would be to provide a gigabit router to gain ONE MEGABIT?
Really? Buy a "real" business connection and then you can start complaining. I could understand people having a legitimate gripe if the service was really that bad or had serious flaws. These issues are extremely minor..... |
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Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
| said by fcisler :As far as a losing one megabit if you get static IP. Are you serious? OOL fully discloses it. It's ONE MEGABIT. Do you have any idea how much more it would be to provide a gigabit router to gain ONE MEGABIT? Speeds through the Static IP router max out at ~70Mbps, not 100.
--
University of Southern California - Class of 2010. Fight On! |
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frdrizzt
join:2008-05-03
Farmingville, NY
·Optimum Online
| reply to Eat Me
said by Eat Me :The problem is that you are paying for 101+. Actually, you're paying for "up to 101".
said by jakefuzzy :First of all, releasing a product, Ultra, and knowing that the static IP router you are installing with the service in NOT adequate, is wrong. The Cisco 851 is a 10/100Mb router not a Gigabit router. Would you prefer they offer it to everyone but static IP customers, saying "I'm sorry, but since we can't yet offer you ultra speeds, you are not allowed to upgrade higher than boost"? Because they should have made it very clear you would be getting reduced speeds before you signed up. I'd be concerned if they didn't. |
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Tradewind
CV Noi Ka Oi
Premium
join:2005-11-08
Marlboro, NJ
·Optimum Online
| reply to Tradewind
I thank those who gave me useful information. As for those few trolls that added nothing to MY post I give you... nothing.
So sad to see this forum go down the tubes as far as providing help from one ool user to another.
I remember the days of GeekNJ, very helpful chap, who unfortunately was swayed to the dark side (FIOS).
--
Trying is the first step towards failure. |
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mforrest73
Premium
join:2005-12-26
Norwalk, CT
| I've noticed the 75mbps thing on speed tests a couple of times.. At somebody's suggestion here (I can't find the thread) I tried disabling and reenabling my network adapter in Windows. Immediately after that the results jumped up to 99+. I'm running the Windows 7 RC and as far as I know I have the tcp stack set to its default settings.
Either way, when downloading with multiple connections simultaneously I haven't seen any slowness at all so far and resetting the adapter doesn't change anything. Download speeds are typically in the 11.2-11.6MB/s range. |
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Tradewind
CV Noi Ka Oi
Premium
join:2005-11-08
Marlboro, NJ
·Optimum Online
1 edit | said by mforrest73 :I've noticed the 75mbps thing on speed tests a couple of times.. At somebody's suggestion here (I can't find the thread) I tried disabling and reenabling my network adapter in Windows. Immediately after that the results jumped up to 99+. I'm running the Windows 7 RC and as far as I know I have the tcp stack set to its default settings. Either way, when downloading with multiple connections simultaneously I haven't seen any slowness at all so far and resetting the adapter doesn't change anything. Download speeds are typically in the 11.2-11.6MB/s range. Funny you should mention this. On every startup of Windows (I'm using W7) I could only get about 75 down. This includes downloading the test file from ool's ftp site.
Up until now the only way to 'jumpstart' my download speed was to change any LAN adapter setting in Dev Mgr. Didn't make a difference which one. My guess it was a reset of sorts that got things going.
After this my speeds maxed out. btw... My slow speeds in my original post were after I did this. A totally different story.
Anyways, on a hunch from reading some posts I did a DHCP Reservation for my IP in my router dir-655 Dlink. BINGO! Windows 7 starts up with full download speed.
On the surface you would never think doing a reservation could fix my speeds at startup but it sure enough did.
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Trying is the first step towards failure. |
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mforrest73
Premium
join:2005-12-26
Norwalk, CT | I've always had a DHCP reservation for this PC for other reasons, but I'm not sure why that would make a difference...But hey, if it works... |
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OTL
join:2007-08-10
Stamford, CT
| reply to Tradewind
I simply find it hard to believe that when receiving download speed in excess of 5MB or so there is any real, tangible GAS factor.
5MB/sec is fuggin' SCREAMING! I'd really like to know what games, applications or whatever folks are running out there can't survive with a 5MB data rate.
Please enlighten me/us. Thanks in advance.
Mike B. |
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psilocybin
join:2007-07-19
Monroe, NY | Backup/Restore, Usenet and very popular torrents. I've seen 9MB/sec on various torrents. |
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tmm4264
Premium
join:2009-01-23
Haskell, NJ
clubs:
·Optimum Online
| reply to Eat Me
said by Eat Me :The problem is that you are paying for 101+. With that $300 activation fee on top of the monthly they'd better deliver close to advertised speeds. Actually you're not. It's up to 100.
Every time I call Cablevision and discuss bandwidth they state that there are no guarantees. With this service you don't get a bandwidth SLA. It can variable and comes without guarantee. If you had an OC-3 which comes with a bandwidth SLA, you'd get 155 all the time with very little variance.
Of course you'll pay between $20K-$45K for an OC-3. |
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johnnyboy24
join:2002-04-07
Bayonne, NJ
clubs:
| reply to Tradewind
Currently this is what I am getting.
IMHO, speedtest and some other tests are not "real life" tests. Also, a lot of servers either have there BW throttled, or only connect at a 100mbps connection. They may have GigE NICs, but the switches they are connected to are usually 10/100 based. Some DCs are connected with GigE, even 10 GigE, but to save money the GigE is usually between switches, not servers.
I am not saying that if you get a low speed you shouldn't complain, heck I would. I am just saying that there are quite a few variables that would determine the current speed. Sometimes it can't be helped, other times it can.
That upload test for example...I know its off, cause I download a test file from work and I easily get 15+ mbps. |
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Tradewind
CV Noi Ka Oi
Premium
join:2005-11-08
Marlboro, NJ
·Optimum Online
3 edits | reply to Tradewind
Since it has been a long time since I had a new computer I splurged and got an i7 920 Quad Duo, overclocked of course.
I am coming from an ancient P4 3.2Ghz, DDR400 machine. Using Windows 7 Ultimate x64.
New machine comes with an onboard Realtek 1Gb LAN. To the point, my d/l speeds are now consistently in the 100 range, u/l 15+. Even when using Usenet I max out and I have even seen 13+MBps downstream.
I no longer have the 75 d/l speeds I was getting at times on my old machine.
Maybe food for thought for those of you with less then stellar speeds.
 |
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jaa
Premium,MVM
join:2000-06-13
·Optimum Online
·Vonage
| That is why I think CV field techs should come with a laptop and connect directly to their modem and run a speed test. That is the easiest way to determine if it is a CV problem, or a customer equipment problem.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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