US Cable Support > OptimumOnline > Ultra users please read regarding d/l speeds.

reply to Tradewind

Re: Ultra users please read regarding d/l speeds.

Just had Ultra installed at my business. We received the Cisco 851 router with a 5 pack of static IP's. When the speed was checked out of the modem itself it was about 95 Mb/s. Then it was checked at the router and it dropped to 60 Mb/s. CV tech told me this was within the acceptable range. What, 35 Mb/s bottleneck at the router. This is not acceptable by any means. The Cisco is a 10/100 router. How could they give there customer inadequate equipment? I've called several times and they told me "I just have to live with it until they roll out a new gigabyte router.

Their Web page makes it clear that if you have a static IP you will not get full performance, if you do not want the service at a lower performance no one forced you to get it. (read below for what the web site now says and a different viewpoint based on that)

They have many users who do not have a static IP, and it would be ridiculous to say they should not allow these users to get the service since there is not a router available for those with a static IP. They are testing routers which supply the full service. See

»Optimum Ultra - refund on install?

Should they *not* allow those who have a static IP to have the choice to get Ultra with the lower level of service, of course not, they should have the choice. Should they offer a lower price, that is a choice CV has the right to make since they have informed those users of the lowered performance and they have the right to charge what they want for the service and if you don't like the charge for the service to be provided, you have the right to not get the service.

Interestingly enough I believe their web page has changed and now says