O Canada! > Canadian > Canadian Broadband > Ontario - CIA Cable Speed Bump

reply to Oinktastic

Re: Ontario - CIA Cable Speed Bump

Jason: Lucky for you. I've been having nothing but speed problems still. Had two Rogers techs show up (while parents were at home, not myself), with the second one claiming I had a defective modem. What a load - I had explained to the tech support rep that my speeds were much better in the mornings (but not 100% to Toronto servers) - and as such, suspected a congested node.

According to that douche of a tech, and 3web's tier2 support, they've concluded it was a defective modem.

Fair enough... so I had another modem lying around (MAC address registed with my Rogers Lite account), so I had 3web register that one instead. Now I have to call Rogers to confirm/ authorize the change before we can proceed any further, and otherwise prove to 3web that it's not a hardware issue.

Rogers' site isn't the most friendly when it comes to locating contact numbers either. As much as I wanna give 3web a chance again, my patience is running thin... especially when my Yak DSL is just running along, fine and dandy.

Well..if it's time dependent, it's almost certain that it's a congested node.

CIA is now part of Distributel, so we'll see if they do any upgrades to the network. Is Rogers fine in your area?

EDIT: Speeds for tonight. Fantastic.



- Jason

No idea if Rogers is indeed fine or not; I almost never use my Rogers Ultra Lite account, unless a backup is needed.

Update: 3web suggested that I call Rogers to unbind my Rogers SB5100 to their service for diagnosis purposes (to rule out my supposed-defective SB5101), but I just missed them as Rogers' network engineering department is already closed. Gave 3web the update, but the ticket still stands as a result.

Oddly enough, prior to calling them, my speeds were crawling - the typical 1Mb down max. Now, however...



I think the all the kids went to bed, heh. Very strange.