F430CS
join:2009-01-19
Markham, ON
| Filing complaint against Rogers
Hi. I called rogers today to suspend my account since I am going on vacation. They said that they don't suspend accounts. I asked them to cancel my service. They said I am on contract with them. My contract expired 1 year ago. They said that I automatically renewed my contract by signing up for family plan. I want to make a complaint against rogers because this is not the first time that rogers did this to me. How do I file a complaint? To CRTC? Anywhere else? Thanks for answering! |
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WeRAnonymous
Professional Troll
join:2008-12-10
Ottawa, ON |  Don't see what this has to do with Teksavvy, probably better suited for the Canadian Broadband forum. |
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F430CS
join:2009-01-19
Markham, ON | reply to F430CS
Sorry. Can someone move to the right forum. I have teksavvy on bookmark. |
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PlatooN
join:2007-02-13
Kitchener, ON | reply to F430CS
didnt read the fine print when you went on that family plan.
in the fine print of any rogers service or renewal you are agreeing to some kind of contract extention.
you might be SOL |
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mhartman
warty
join:2008-11-29
Kingston, ON
| reply to F430CS
Look into the Consumer Protection Act and see if there is anything in there to help you. Also, read over the Ministry of Small Business and Consumer Services site.
»www.gov.on.ca/mgs/en/ConsProt/ST···890.html |
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mr_hexen
join:2007-08-02
Brampton, ON | reply to F430CS
my advise to you is to continue to call rogers and demand you were not told about the automatic contract renewal. |
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Robrr
join:2008-04-19
Toronto, ON
 ·TekSavvy Solutions..
 ·Rogers Hi-Speed
1 edit | Call Rogers and get yourself put through to customer relations and speak with them. When I moved from Guelph to Toronto they automatically put me on a new contract and I did not find out till I canceled my internet. When I called and spoke with the CSR they weren't willing to do anything so they transferred me to Customer Relations and I had the whole thing fixed up in about 10 mins.
I was kinda lucky though because the guy I was speaking with knew his stuff and could see that I was on a grandfathered BCB discount that had more than past the contract period. |
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51019512
join:2009-05-19
151 Front St | reply to F430CS
All family plans have a contract. This would be your own fault for not reading up on what you are requesting.
Sorry no one to blame but yourself. |
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mlerner
Premium
join:2000-11-25
Nepean, ON | reply to F430CS
Yup, unfortunately the terms are clearly stated. |
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dirtyjeffer
Oh Yeah
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to F430CS
it is "common knowledge" that when you get a family plan, it renews the whole contract...that said, it should have been clearly explained to you as that is pretty important...the issue is, it will be a "he said/she said" argument...i remember when i sold phones, most of the people didn't listen to a thing i said, they were just trying to find the phone in blue, or the one with the mp3 player.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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rborepwaswrong
@rogers.com
| reply to F430CS
Rogers can and does put accounts on temp hold for a min fee per month (i think its around $6). It has to be on hold for at least 30 days and can only be put on hold once in a calendar year.
Portable internet is the only service that cannot be put on a travellers ticket.
I would call back and hopefully get a rep that knows what they are doing. |
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kgkjhg
@wightman.ca
| reply to 51019512
Of course, rogers makes everything perfectly clear over the phone. I know what Rogers is like, and Bell... I know that when i call to ask a for a feature, or modify my plan (like changeing from 300MB to 500MB BB Plan, to confirm that it will NOT lock me on a contract... thankfully the rep said, yes it does lock you, but let me see if i have the option not to... and he did, and i'm not locked.
There was NO indication when i called to increase my MB that there may even be a contract attached to it.
Most companies it seems are out to screw the little guy who doesn't know the RIGHT QUESTIONS to ask. Companies are not going to volunteer information that might make YOU think twice about signing up. Thats what the fine print on the website is for. |
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hyperroks
join:2003-09-30
Welland, ON | reply to F430CS
rogers has a collection agency after me for a cell fone i never owned
ive never owned one in my life
rogers= bell with different letters |
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common knowledge
@videotron.ca
| reply to dirtyjeffer
"common knowledge"? Whats "common knowledge" have to do with anything If someone was told different or doesn't know?
Are people born with this "common knowledge"?
F430CS, if you want to fight, then you can and should go through the CCTS found at:
»www.ccts-cprst.ca/en/
Its free and was set-up by the CRTC for such disputes. If you contact the CRTC they will tell you to go there.
This is where your telecommunication complaint should go if your weren't born with this magical "common knowledge" bestowed among the chosen ones.
File a coherent compliant there and they should help you.
Keep us informed. |
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anon6666666
@rogers.com
| reply to F430CS
btw you can't suspend your wireless service anyways. Rogers has a suspension program for vacationers for tv/internet/phone but not wireless.
As your wireless with rogers works in other countries it can't be suspended. Remove the features you dont need while your on vacation and suspend everything else. Roaming rates other countries charge are expensive i would suggest you txt only for about 60cents a txt. |
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dirtyjeffer
Oh Yeah
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to common knowledge
said by common knowledge :
"common knowledge"? Whats "common knowledge" have to do with anything If someone was told different or doesn't know?
Are people born with this "common knowledge"?
no, but it is explained in the contract, and with a minimal amount of research, you will find that to be the answer...as i said, it shouldn't be their "way out", they still need to ensure they are informing customers as that is important, but like i said, it may be tough to prove they never said it and the customer wasn't listening or paying attention...they just wanted their free phone and get out of there.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| This is one of the reason some jurisdictions now require plain English contracts or at least plain English summaries of the contracts. This would need a clause like this.
"This contract is for 1 year. It renews automatically for an additional year. To stop the automatic renewal, you must tell us at least 30 days before the end of the current contract period."
But this kind of thing is normally in the middle of hundreds of terms, most of which don't impact the majority of users. There are a few terms that should be expressed clearly and up front. |
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dirtyjeffer
Oh Yeah
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| i agree...contractual language needs to be more simple...that said, everything would benefit from being more simple...however, with simplicity comes abuse and loopholes that people will take advantage of...it is why Wal-Mart no longer has their amazing return policy.
the optimal wording for this example would be:
"This contract is for one year. By adding this phone to your account, all shared phones in this account are automatically renewed for one year."
it has been this way with Rogers for several years (i am thinking something like 5 years).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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Inquizative
@rogers.com
| reply to F430CS
It is in the contract - it is true customers rarely take the time to read through it. It is not "that much" to read through - not if you want to know all of the terms and conditions. I always read a contract well before signing my name on it, I want to know what exactly I'm signing and getting in to. Most people just sign on the line and don't bother reading a thing, even when the sales rep does highlight the important information a lot of customers don't even bother to listen. |
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Bytebender
Bytebender
Premium
join:2008-02-12
Canada
| reply to sbrook
said by sbrook  :This is one of the reason some jurisdictions now require plain English contracts or at least plain English summaries of the contracts. This would need a clause like this.... or perhaps something more "honest", or "consumer-friendly":
"This contract is for 1 year. It is renewable for an additional year. To renew, you must tell us at least 30 days before the end of the current contract period."
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reboot, reset, reconfigure, then recycle. |
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