scalivgirl
join:2009-06-25
Hawthorne, CA
| [Speed Problem] Not getting the speed that I paid for
Its been about 7 years since I've had SBC DSL service and it had never occurred to me perform a speed test before. Back then I only had a desktop connected to the modem, so the speed seemed okay to me. Until 2 years ago, when I started to have a laptop connect via wi-fi. My speed was rather poor when both computers were on the internet. Which made me decide to performed a speed test, and the results showed that I was getting I was getting about half of the speed of what I was paying for.
I contacted the tech support to inquired about the speed, but was given the run around. They made me perform several tests and etc. In the end, I gave up speaking to the tech and just settled with the speed. However, I now have a ps3, laptop, and a desktop using this same speed. So I would like to find someway to get my speed up to what I am paying for. Hopefully, you guys can help me out on what I should do or provide me with some information.
Thanks in advance.
Here's some information.
1) Which AT&T DSL Package do you have –
Pro (3.0Mbps down)
2) Which modem brand and model do you have?
2Wire HomePortal 1000Hg
3) Are you using a router? D-Link Rangebooster N Dual Band DIR-628
4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
- Unsure.
5) Describe the lights on the modem when the trouble occurs.
- No lighting problems on modem
6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
- Confirm
7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem.
-Confirm
8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
- No, not that I know of.
9) Provide line stats as follows…b) From a 2wire modem/router --
Broadband Link – Statistics
DSL Down Up
Current Rate: 1984 kbs 512 kbs
Max Rate: 4224 kbs 1064 kbs
Current Connection:
Current Noise Margin: 10.0 dB 16.0 dB
Current Attenuation: 49.0 dB 29.0 dB
Current Output Power: 7.7 dB 4.8 dB
ATM Cells Errors %
Transmit: 9349 0 0
Receive: 45426 0 0
IP Bytes Packets Errors %
Transmit: 41631 295 0 0
Receive: 2109301 2277 0 0
10) If you have a speed problem, use the AT&T Speed Test here -- »helpme.att.net/dsl/speedtest/ and post your results.
Download = 1.685 Mbps
Upload = 387.33 kbps |
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wayjac
Premium,MVM
join:2001-12-22
Indy | It looks like your loop can support the pro speeds
Read the rules and post in the att direct forum and be patient if you can't wait contact tech support again
New & upgraded customers read this about speeds. |
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scalivgirl
join:2009-06-25
Hawthorne, CA | Thank you wayjac for the help. I will do as you suggested. |
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Lon86
join:2009-06-28
Dixon, CA
| reply to scalivgirl
I appear to be having similar problems. I called tech service and got the usual run-around.
1) Which AT&T DSL Package do you have –
Elite (6.0Mbps down)
2) Which modem brand and model do you have?
Motorola 2210
3) Are you using a router?
No
4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
Unsure
5) Describe the lights on the modem when the trouble occurs.
No lighting problems
6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
Confirmed
7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem.
Confirmed
8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
No
9) Provide line stats as follows…c) From a Motorola 2210 --
DSL Information
Line State Up
Modulation DMT
Data Path interleaved
To Modem To Internet
Max Allowed Speed (kbps) 3008 768
SN Margin (dB) 0.0 13.0
Line Attenuation (dB) 37.0 19.0
Loss of signal 0 8160
Loss of frame 0 0
CRC Errors 89847 150
10) If you have a speed problem, use the AT&T Speed Test here -- »helpme.att.net/dsl/speedtest/ and post your results.
Download = 1.517 Mbps
Upload = 659.84 kbps
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