I have spent the evening talking to the Retention Manager from Insight. She called me several times tonight and has scheduled an engineer to come to the house tomorrow night. Kudos for this great service. It is greatly appreciated. Hopefully a resolution will be found to my problems I have experienced over the last three years.
dont count on it being an engineer. u'll just get a service tech. It took a year before insight finaly sent a construction guy out to reballance the neighborhood, and discover that the backup generator for their node wasent working. Dident even have enough oil in it, and the batteries were dry. So much for prev. maintence.
