Topic 'Re: Hate the FIOS STB, my new Tivo arrived, now what?' in forum 'Verizon FIOS TV'

Topic 'Re: Hate the FIOS STB, my new Tivo arrived, now what?' in forum 'Verizon FIOS TV' - dslreports.com http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22610177 en Sat, 11 Feb 2012 04:47:37 EDT Sat, 11 Feb 2012 04:47:37 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22708763 said by aaronwt:

said by bgtimber75:

InstantCake makes it so easy now that if you have any sort of computer knowledge at all it should be a snap to replace a drive.

WinMFS is easy too. It uses a graphical interface in Windows and easily allows you to copy your exisiting drive to a new one. And the program is also free.
I used INstantcake years ago, but once I started using WinMFS, I haven't touched InstantCake.

WinMFS also allows you to do a basic backup that retains your season passes as well as the current software. So you can quickly start on a fresh drive(when you don't want to preserve your old recordings) with all your Season Passes intact.
Very good info, thanks!]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22708763 Tue, 14 Jul 2009 20:45:19 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22706293 http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22706293 Tue, 14 Jul 2009 13:06:05 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22704619 said by bgtimber75:

InstantCake makes it so easy now that if you have any sort of computer knowledge at all it should be a snap to replace a drive.
WinMFS is easy too. It uses a graphical interface in Windows and easily allows you to copy your exisiting drive to a new one. And the program is also free.
I used INstantcake years ago, but once I started using WinMFS, I haven't touched InstantCake.

WinMFS also allows you to do a basic backup that retains your season passes as well as the current software. So you can quickly start on a fresh drive(when you don't want to preserve your old recordings) with all your Season Passes intact.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22704619 Tue, 14 Jul 2009 08:49:25 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22704171
I've only had it up and working a few days, but here are some of the things I love about my TiVo...

I love being to view (recorded) shows from other TiVos in my house, including the "Suggestions" from each box.

I absolutely LOVE being to view streaming movies from Netflix directly to my TV (with a paid subscription to Netflix, of course) And we still get the DVDs too.

I can go to YouTube right from my TV as well.

The whole "Season Pass" interface is so great. I had TiVo with DirecTv and I really missed it. The TiVo remote turns my TVs on and off with no problems (the FIOS STB was a bit of a pain) and works the "input" as well.

Get the wireless adapters if you don't have wired internet near your TVs.

I don't have any real advice about the warranty, I have a son who can update the hard drives, so I'm not really going to worry much. My DirecTv TiVos worked forever, maybe I just had good luck.

Good luck with your cable card installation. All in all, after what I learned here, it was a fairly simple process.

I'm just so pleased with my TiVos!

Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22704171 Tue, 14 Jul 2009 04:43:30 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22702978 http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22702978 Mon, 13 Jul 2009 21:40:57 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22702846 said by SquareSlinky:

Are there any packages for warranties on the boxes from Tivo? I had them with the DirecTV version and used it a few times due to boxes dying.
Through Tivo there is no extended warranty. If you bought it somewhere else check with them about their offers or with your credit card since sometimes they double warranties. You can find a lot of info at »www.tivocommunity.com

Most of the time when the boxes go bad it is simply the hard drive which is easy to replace if you have ever replaced one in a computer before. Otherwise there are companies like weaknees.com that sell plug and play upgrade kits. ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22702846 Mon, 13 Jul 2009 21:17:39 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22702095
I believe with the monthly fee for the cable card and the tivo cost it will save me a bit per month (but cost me more up front because I bought the box). Hopefully these boxes have a decent lifespan.

Are there any packages for warranties on the boxes from Tivo? I had them with the DirecTV version and used it a few times due to boxes dying. ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22702095 Mon, 13 Jul 2009 18:47:55 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22697501 http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22697501 Mon, 13 Jul 2009 01:57:04 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22693049
So now I'm getting all my HD channels on both TVs! Woo Hoo!

I am absolutely LOVING my new TiVos! Just having the ability to watch HD movies direct from Netflix (with a paid Netflix subscription) makes any trouble I've had all worthwhile. My DH has watched more movies this weekend than he has in a very long time, and my grandbaby has enjoyed a few new movies, over and over and over!!

Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22693049 Sat, 11 Jul 2009 22:17:54 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22683871 said by bgtimber75:

And to think you got the pleasure of paying $79 for those "highly qualified" techs to come and screw up your install.
Yep. I'm absolutely thrilled. Wish me luck.

Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22683871 Fri, 10 Jul 2009 01:29:05 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22682683 http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22682683 Thu, 09 Jul 2009 20:55:27 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22682428
I got on the phone today with Verizon customer service. The tech asked for the serial number of the card that wasn't working. I read it off and it turns out that the installer got the serial number of the card wrong! The tech seemed to think that it was going to be a big deal, had to talk to billing, etc. and put me on hold a few times. He finally came back and said that it shouild all be okay, but that his software was running very slowly and he'd call me after he activated my card (with the right serial number.)

Three hours later I had received no call and I was still only receiving the very low level channels. I called back and talked to another CSR. She did the same thing, had to talk to billing, etc, etc and put me on hold. She finally came back and said that she couldn't activate the card that they'd have to send another installer to my house.

So now I get the pleasure of waiting for another installer to come!

Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22682428 Thu, 09 Jul 2009 19:55:33 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22681148 said by Surf City Ed :

Should have bought the Moxi....zero percent financing going on......excellent pix quality....

a friend who is a tivo user was amazed at everything about it.

It blows Tivo......
So is the picture quality any different? It shouldn't be. ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22681148 Thu, 09 Jul 2009 15:47:38 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22680797 said by aaronwt:

I'm going to replace my eight single stream cable cards soon with four multistream cable cards. I guess I'll need to tell them that I need six so they will have two extra just in case. Then once they install them I will tell them to take back the extra two and the eight I currently have.
I don't know what to tell you to tell the CSR. Maybe put in the "notes" (if there is one) that you want M-Cards. My cable cards were installed yesterday (July 8, 2009) and the installer brought one M-Card and two S-Cards for my two TiVos, so S-Cards are still out there. My installer was able to get another M-Card from another closeby installer, so I did get two M-Cards. However, I'm still having troubles with not getting all my HD channels with the second M-Card.

Come to think of it, the installer called my before arriving...maybe ask him when he calls if he's bringing M-Cards?

Good luck with your install!]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22680797 Thu, 09 Jul 2009 14:42:54 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22680499 said by Surf City Ed :

Should have bought the Moxi....zero percent financing going on......excellent pix quality....

a friend who is a tivo user was amazed at everything about it.

It blows Tivo......
Moxi and TiVo each have their advantages. Moxi is inferior in some ways and superior in others.

Moxi and TiVo have different design priorities. Moxi provides more features and options for liveTV viewing and display, whereas TiVo provides more features and options for recording. If you watch 60% liveTV and 40% recorded, you may be happier with Moxi; if you watch 20% liveTV and 80% recorded, then you'll probably be happier with TiVo.

Comparisons of TiVo and Moxi: Engadget Review (podcast comments at 51:20) | Engadget Preview | Gizmodo | Zatz Not Funny

Video Demos of Moxi: Demo for Engadget | CrunchGear Review
Video Demos of TiVo: Basic functionality | Netflix, Youtube, etc | Viewing computer videos]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22680499 Thu, 09 Jul 2009 14:02:16 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22680215 I'd call in to the FSC and ask them to send a hit to the cable cards - most likely just a refresh issue.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22680215 Thu, 09 Jul 2009 13:25:36 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22679942
a friend who is a tivo user was amazed at everything about it.

It blows Tivo......]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22679942 Thu, 09 Jul 2009 12:45:36 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22678873 http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22678873 Thu, 09 Jul 2009 10:37:43 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22677412
He arrived with one M-Card and 2 S-Cards. I told him I would rather prefer M-Cards only. He was able to call another installer who was in the area and get another M-Card, so I could have two.

The install went fairly easily, the tech admitted that he'd only done a few cable card installs.

My family room TiVo was a cinch, that was the original M-Card. My bedroom TiVo was a bit of pickle. It got to the part where it said "Acquiring channel information" (or something like that) and it never finished. After trying a couple of things, we swapped the card from the family room to try and figure out if the card was bad.

He then remembered that the "other" M-Card wasn't set up right because it wasn't the original card I ordered. He went to his truck and I guess changed a few things and I thought things were right. The channel info was acquired and I checked to see if all my HD channels were coming in on the bedroom TV and they were. He did have to add a couple of attenuators to the cable too.

I don't know exactly how it happened, but in the confusion what with swapping cards and all, my family room TV is now no longer receiving all my HD channels (specifically SpeedHD and MavTV.) I didn't figure it out until after the tech had left. (This was the card that originally in the bedroom and was a problem.)

I'm pretty sure it's just something that needs to be done on Verizon's side. The tech called me before he arrived so I have his phone number, I'm gonna call him tomorrow and let him know that the HD channels aren't coming in on one of my TVs. I'm hoping he can just do something on his side and it won't require another trip to my house.

And he did say that Verizon does charge for a truck roll. If it's after the initial install and they need to come back, they'll charge the truck roll fee. I'm hoping that it just never shows up on my bill.

All in all, not a bad experience providing that it's an easy fix to get my all my HD channels working on *both* my TVs. I'm loving my TiVos so far!

Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22677412 Thu, 09 Jul 2009 01:15:21 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22668999 said by bgtimber75:

said by Vamp9190:

27.58GB for a baseball game? Wow, seems big, but I don't watch baseball, is it like 3 hours?

Which is why 160GB just doesn't work.
EXACTLY the reason I'm dumping the Verizon STBs and going with TiVo...the ability to add an external hard drive.

My cable cards are being brought by Verizon tomorrow, I can't wait! ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22668999 Tue, 07 Jul 2009 16:59:32 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22664311 said by Vamp9190:

27.58GB for a baseball game? Wow, seems big, but I don't watch baseball, is it like 3 hours?Most sporting events are 3hrs, but I set the TiVo to pad every game by 30 minutes just in case they run into overtime (or extra innings in the case of baseball).

If you are recording the Tour de France this week, that takes 20-30GB per day depending on the amount of padding you use.

said by Vamp9190:

Just curious, how big (filesize) is a 1 hour HD show once you convert it to iPod at 640x480?

With the iPod/iPhone setting, a 60-minute HD recording encodes to 350-500MB.

said by Vamp9190:

Does the conversion take a long time & can you use the PC to do other stuff, or does it totally tie up the CPU?

That would depend on your computer. Encoding is very CPU intensive. Kmttg automatically detects whether you have a single core, dual-core, or quad-core processor. By default, it uses all available cores, but you can change that in settings, leaving one core to do other cpu-intensive tasks.

I upgraded my PC with one of these last week. With this quad-core CPU, encoding a 60 minute HD recording for the iPhone takes 13-15 minutes with the handbrake_iphone profile and 25-28 minutes with the ff_ipod_high_res profile. While an encode is using all four cores, I do not see any lag when browsing the web, answering email, etc.

Most cable and network programs are actually closer to 40 minutes after commercials are removed, so they take 1/3 less time to encode and 1/3 less space.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22664311 Mon, 06 Jul 2009 21:56:53 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22663737 said by SquareSlinky:

I only need 1 M-Card? Can you elaborate what that gives me.

Let me explain what I currently have:
I currently have 1 HD DVR, 1 HD box, and 1 regular box.

Can I get HD on all 3 tv's with 1 M-Card? You would need 1 M-card for each Tivo HD, so 3 Tivo HDs = 3 M-cards. With the M-cards you can record everything and anything in your TV package. The only thing you lose is VOD and PPV. You might be able to order PPV over the phone but I don't know since I never order PPV.

said by SquareSlinky:

Can you record 2 shows off the main box?

How about watch a recorded program upstairs while recording downstairs?

Since each Tivo HD has two tuners you can record two shows at once on each box while also watching back a recorded show so with 3 Tivo HDs you could be recording 6 shows at once while watching something recorded previously. Each Tivo is independent of each other so what you do on one for the most part won't affect the other.

said by SquareSlinky:

The on demand stuff is not a deal breaker here as we rarely use it, but is there a tivo option for this as well?

Sorry for all the questions. I explained some of this to my wife and she is now interested, and she is the one that watches everything and records everything.

Tivo has Netflix streaming if you have a Netflix account and also has access to Amazon Unbox for PPV. Also with some of the free programs like Streambaby you can stream content from your PC to the Tivo assuming you have it connected to your network.

I would recommend you check out the »www.tivocommunity.com forums. There are specific sections dedicated to the Series 3/Tivo HD and also threads dedicated to Tivo with Fios.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22663737 Mon, 06 Jul 2009 20:22:08 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22662585 said by Vamp9190:

27.58GB for a baseball game? Wow, seems big, but I don't watch baseball, is it like 3 hours?

Which is why 160GB just doesn't work.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22662585 Mon, 06 Jul 2009 16:59:43 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22661755
Just curious, how big (filesize) is a 1 hour HD show once you convert it to iPod at 640x480?

Does the conversion take a long time & can you use the PC to do other stuff, or does it totally tie up the CPU?]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22661755 Mon, 06 Jul 2009 14:42:55 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22661121
Let me explain what I currently have:
I currently have 1 HD DVR, 1 HD box, and 1 regular box.

Can I get HD on all 3 tv's with 1 M-Card?

Can you record 2 shows off the main box?

How about watch a recorded program upstairs while recording downstairs?

The on demand stuff is not a deal breaker here as we rarely use it, but is there a tivo option for this as well?

Sorry for all the questions. I explained some of this to my wife and she is now interested, and she is the one that watches everything and records everything. ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22661121 Mon, 06 Jul 2009 12:54:46 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22659136 said by SquareSlinky:

Yeah there are a couple free options to do this or you can get Tivo Desktop plus for $25 which will convert the files for you while also automatically transferring the shows you select to your PC.
I like kmttg. It doesn't look as pretty as TiVo Desktop because it's a Java application (runs under Windows, OSX, Linux), but it is completely free. Here's a screenshot:

Note how it will automatically remove commercials and convert for the iPod.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22659136 Sun, 05 Jul 2009 23:47:25 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22658730 said by SquareSlinky:

Couple of questions on Tivo and FIOS.

If I was to have 3 tivo boxes, would I have to pay 3 subscriptions fees or is it just one?You would have three subscription fees with Tivo. The first would be 12.99 monthly and the second two would be 9.99 each for monthly. There are also yearly prices and lifetime prices.

said by SquareSlinky:

What is the monthly fee for the HD cable card?

3.99 a cable card which Tivo only requires one assuming you have the Tivo HD and you get the M-card.

said by SquareSlinky:

I was reading on the Tivo site that I could download shows off my tivo to my ipod or computer. That is a feature that is very enticing to me for when I travel.

Yeah there are a couple free options to do this or you can get Tivo Desktop plus for $25 which will convert the files for you while also automatically transferring the shows you select to your PC. ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22658730 Sun, 05 Jul 2009 21:46:08 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22658471
If I was to have 3 tivo boxes, would I have to pay 3 subscriptions fees or is it just one?

What is the monthly fee for the HD cable card?

I was reading on the Tivo site that I could download shows off my tivo to my ipod or computer. That is a feature that is very enticing to me for when I travel.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22658471 Sun, 05 Jul 2009 20:41:46 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648500 said by celticpride :

I dont have fios tv but i have everything else with verizon,if i decide to get fios tv and get a hd tivo will they charge me the the$79.00 truck rollout fee? i thought i read somewhere that they only charge you the rollout fee,if you already have fios tv?I started my subscription to FiOS TV with three TiVos (thus 3 CableCARDs) and was not charged the $79, nor any installation fee for any of the cards or outlets.
--
Opinions expressed here are mine and not my employer's. This posting is provided "AS IS" with no warranties, and confers no rights.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648500 Fri, 03 Jul 2009 04:27:19 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648466 said by emk :

If you buy a Tivo, then call them telling them you are turning in a DVR box, and you want thm to bring a cable card, will they charge the rollout fee?

If not, I'll try the "my TV picture sux, come look at it and bring a CC with you BTW" thing some people claim to have done successfully.
I've returned a couple of STBs back to Verizon...the first one they sent out a replacement STB, I packed the bad STB back into that box and attached the label they sent and droppped it off at a UPS-type store.

The second time I sent back a STB, I was just getting rid of a 3rd box that I no longer wanted. I had to take it to a particular brand of UPS-type store (I'm sorry, right now I can't remember which one...) All I did was bring in the STB and the accessories, the store packed it up and sent back to Verizon, no cost to me.

After I get my cable cards and get my next bill, I'll let you know if I get charged the truck roll fee or not...

Hope this makes sense...
Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648466 Fri, 03 Jul 2009 03:37:59 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648460 said by celticpride :

I dont have fios tv but i have everything else with verizon,if i decide to get fios tv and get a hd tivo will they charge me the the$79.00 truck rollout fee? i thought i read somewhere that they only charge you the rollout fee,if you already have fios tv?
I'm sorry, I don't know the answer to this question. When I switched to Verizon FIOS, I started out with their STBs. I just recently decided to take the plunge and get a TiVo.

I'd post a new question, someone here must've gone with TiVo right from the beginning and will know the answer to your question.

Good luck,
Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648460 Fri, 03 Jul 2009 03:33:56 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648455 said by Vamp9190:

said by sooze:

Frustrating doesn't even begin to describe my feelings! I'm so irritated that I'm now going to have to pay $79 to get the darn cable cards installed! I have another STB that I also want to replace with a TiVo unit and I'm guessing I'm going to have to pay yet another $79 when I order cable cards for that TiVo!

In theory, yes, it is another $79.

If you are planning to buy the second Tivo soon (next few weeks) you can just wait if possible & then order 2 cable cards, so the tech will install both at the same time & you will only pay 1 truck roll fee. Simply decide if waiting with a Tivo sitting there not hooked up is worth saving the fee.
After my frustrating experience with the Verizon customer service rep trying to get the first cable card ordered, I decided to cancel and just get a second TiVo, then have the cable cards (2) brought at the same time. I've ordered the TiVo, and I'm waiting for it to arrive, then I'll call back and reschedule a cable card install for BOTH of my new TiVos at the same time.

I'll let you all know how it goes...

Wish me luck!

Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22648455 Fri, 03 Jul 2009 03:31:32 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22645096 said by sooze:

Frustrating doesn't even begin to describe my feelings! I'm so irritated that I'm now going to have to pay $79 to get the darn cable cards installed! I have another STB that I also want to replace with a TiVo unit and I'm guessing I'm going to have to pay yet another $79 when I order cable cards for that TiVo!
In theory, yes, it is another $79.

If you are planning to buy the second Tivo soon (next few weeks) you can just wait if possible & then order 2 cable cards, so the tech will install both at the same time & you will only pay 1 truck roll fee. Simply decide if waiting with a Tivo sitting there not hooked up is worth saving the fee.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22645096 Thu, 02 Jul 2009 13:15:06 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22640424 said by celticpride :

I dont have fios tv but i have everything else with verizon,if i decide to get fios tv and get a hd tivo will they charge me the the$79.00 truck rollout fee? i thought i read somewhere that they only charge you the rollout fee,if you already have fios tv?
If you are getting a new TV install then they shouldn't charge you the $80 fee. There may be an install fee for up to 3 TVs ($20, i think), but they usually waive that fee if you ask.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22640424 Wed, 01 Jul 2009 15:28:23 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22640055 said by emk :

If you buy a Tivo, then call them telling them you are turning in a DVR box, and you want thm to bring a cable card, will they charge the rollout fee?
I exchanged a STB recently and they did it all by UPS, I received a new box w/ a return label for the old one... no truck roll.

I had no idea it was $80 to have a cable card installed, that seems completely asinine...

...if they can send me an activated STB, or provide a method for online activation, then they ought to do the same for CC's.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22640055 Wed, 01 Jul 2009 14:18:06 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22624978
If not, I'll try the "my TV picture sux, come look at it and bring a CC with you BTW" thing some people claim to have done successfully. ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22624978 Sun, 28 Jun 2009 18:27:16 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22624149 http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22624149 Sun, 28 Jun 2009 14:44:50 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22619196 said by almahix:

Verizon ordering is quite frustrating, isn't it. But in the end you are so going to love that TiVo and you'll regret that you waited so long to get it. Once the cable card is installed (piece of cake btw) you'll be amazed how seamlessly Tivo and Fios work together.

You're gonna be hooked on Tivo. They should have meetings...
Hi, I'm Sooze and I'm a Tivo-holic.
Hi, Sooze.

(No disrespect to real recovery programs intended)
Frustrating doesn't even begin to describe my feelings! I'm so irritated that I'm now going to have to pay $79 to get the darn cable cards installed! I have another STB that I also want to replace with a TiVo unit and I'm guessing I'm going to have to pay yet another $79 when I order cable cards for that TiVo!

I've had TiVo before with DirecTV. We started out with only one TiVo unit but soon had to have another one for our bedroom. We bought a TiVo from Best Buy and I activated my own darn card in that TiVo!

And yes, I DID love TiVo! I put off switching over to FIOS for quite some time because I loved TiVo so much. If you could talk to any of my friends, you'd know that I totally agree about being a TiVo-aholic! I think they got tired of hearing me rave about my TiVo. I'm SO happy to be going back.

Thanks for your encouragement, after my phone call to Verizon today, I really needed it. ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22619196 Sat, 27 Jun 2009 01:49:45 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22618650
You're gonna be hooked on Tivo. They should have meetings...
Hi, I'm Sooze and I'm a Tivo-holic.
Hi, Sooze.

(No disrespect to real recovery programs intended)]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22618650 Fri, 26 Jun 2009 22:53:31 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22615902

said by Collegeville PA :

The Tivo web site actually has easy to follow, printable instructions for you and the installer. They include instructions on letting Tivo call home and update before the service folks arrive.
My first set of FIOS installers fairly demonstratively tossed aside the instructions I politely suggested they might want to read. They then wasted 6 hours of their time and mine AND fried the 2 cable cards! I finally asked them to leave.
When the backup responsible adult arrived the next day, I pressed him to read the instructions, which he did. The set was up and running with new cards in 90 minutes.
Everything you and the installers need is on the TIVO site.

]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22615902 Fri, 26 Jun 2009 14:17:26 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22615888
I just got off the phone with "Ashley" who agreed to send one cable card with a "one-time" truck roll fee of $79.00. She even offered the information that they split the fee into 3 monthly parts on your bills. When I told her that I didn't think there was a fee any longer, that this info was all over the internet, she responded, "Well, why didn't you order them over the internet?" in quite a snotty voice.

Because I was basically at her mercy, I agreed to the truck roll.

I asked her if you could order the cable cards over the internet, "I have no idea" was her answer. "Then why did you ask why I didn't order them over the internet earlier?"

She then told me she wouldn't tolerate "name calling" and would end the call. "What name did I call you?" I asked, sorta perturbed by now. She said, "You didn't call me by name, which is Ashley, I consider that name calling!" Huh??? I asked her about her snotty attitude and why that okay and she threatened to hang up on me again.

I told her, "Okay then, I guess you're in charge." She scheduled the date (July 1) and gave me the order number. I said, "Thank you very much ASHLEY" and hung up.

I fricken' hate Verizon customer service!!! Dare to suggest that something they're saying isn't correct (and I was nice about it) and they get snotty.

Before anyone tries to tell me that I started it, you weren't here, you don't know. I know that being nice will always get you better service than being aggresive. Her "Why didn't you order them over the internet?" (which she didn't even know if you could do!) started it.

When I called to order my TiVo, the guy on the phone was amazing! He knew all about his own product and more about FIOS than the FIOS customer service reps! It was actually a pleasure to talk to him.

I'll let you know how everything goes. And I'll definitely be disputing any charge they put on my account.

Sue

Edit to add: Since Verizon doesn't pair the cards with the TiVo unit, I'm beginning to think I should call back and have another card brought and have it activated as well. I DO plan on getting a TiVo for my bedroom eventually, maybe I should do it sooner rather than later... Wonder if they'd do it?

said by magilladke:

I purchased a TivoHD earlier in the year. I recently called and went w/a cable card.

My recipe for success was calling and asking for one cable card to be sent for self install. They said "no problem" ... I know, it's not possible.

A couple days later the Verizon guy showed up, I said "it was supposed to be a self install" he said okay and did the install anyhow. I was never charged a truck roll fee of $80.

I know there is a lot of discussion on the topic, but wanted to share - hopefully it helps someone else.

]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22615888 Fri, 26 Jun 2009 14:15:09 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22614691 My first set of FIOS installers fairly demonstratively tossed aside the instructions I politely suggested they might want to read. They then wasted 6 hours of their time and mine AND fried the 2 cable cards! I finally asked them to leave.
When the backup responsible adult arrived the next day, I pressed him to read the instructions, which he did. The set was up and running with new cards in 90 minutes.
Everything you and the installers need is on the TIVO site.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22614691 Fri, 26 Jun 2009 11:29:09 EDT Re: Hate the FIOS STB, my new TiVo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-TiVo-arrived-now-what-22613843
I currently have eight cable cards with FIOS. I just took to of those cards from my other TiVos and stuck one in each of my TiVoHD boxes. The channels came up in a few minutes during the setup process. No need to call and enter in any info.

They certainly waste time and money by requiring a truck roll since there is really nothing to the install, although the FIOS tech might have problems.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-TiVo-arrived-now-what-22613843 Fri, 26 Jun 2009 09:05:11 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22613492
My recipe for success was calling and asking for one cable card to be sent for self install. They said "no problem" ... I know, it's not possible.

A couple days later the Verizon guy showed up, I said "it was supposed to be a self install" he said okay and did the install anyhow. I was never charged a truck roll fee of $80.

I know there is a lot of discussion on the topic, but wanted to share - hopefully it helps someone else.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22613492 Fri, 26 Jun 2009 07:13:30 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612945 said by hobbs :

»www.tivo.com/assets/flash/suppor···_dvr.swf
Very cool, thanks!]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612945 Fri, 26 Jun 2009 00:57:41 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612936 said by bgtimber75:

Attach ethernet cord or wireless adapter (or phone cord if you'r going old school) and hook it up to your TV. Plug in and follow instructions on the screen. It's fairly straight forward
Thanks so much!

Sue]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612936 Fri, 26 Jun 2009 00:53:58 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612933 said by KenAF:

If you have an ethernet connection near your TiVo, you can plug that directly into the TiVo. If you don't have an ethernet connection near your TiVo, and didn't purchase the TiVo wireless adapter, then you can use your phone line. Then just power-up the TiVo and follow the on-screen setup instructions on your TV. You'll enter your zip code and select Verizon FiOS, with the option to "install CableCards later."

It's unfortunate you didn't see my link for the TiVo "Father's day" promotion. It sounds like you paid full price with a one-year subscription at TiVo.com. That would've cost you $299+$129=$428. You could've taken advantage of the promotion to get a TivoHD with lifetime -- no future fees ever -- for $499.
My daughter sent me an email with the info about that special. No worries, I am a former TiVo user (with DirecTv) so they did give me a pretty good deal, I didn't pay full price. I wasn't sure I wanted to pay for a "lifetime" subscription because it was my understanding that that goes with the the TiVo unit and my DH and I have a habit of upgrading our stuff fairly often...

Now I just need a great deal on the external hard drive! ]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612933 Fri, 26 Jun 2009 00:53:04 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612777 www.tivo.com/assets/flash/suppor···_dvr.swf]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22612777 Fri, 26 Jun 2009 00:17:06 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22610238
It's unfortunate you didn't see my link for the TiVo "Father's day" promotion. It sounds like you paid full price with a one-year subscription at TiVo.com. That would've cost you $299+$129=$428. You could've taken advantage of the promotion to get a TivoHD with lifetime -- no future fees ever -- for $499.]]> http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22610238 Thu, 25 Jun 2009 16:17:25 EDT Re: Hate the FIOS STB, my new Tivo arrived, now what? http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22610230 http://www.dslreports.com/forum/Re-Hate-the-FIOS-STB-my-new-Tivo-arrived-now-what-22610230 Thu, 25 Jun 2009 16:16:39 EDT