DSLHeadaches
join:2001-01-03
Woodland Hills, CA
 ·AT&T U-Verse
 ·VoiceStick
 ·RoadRunner Cable
| Charter Installation Charges Just curious if its typical in the Atlanta area to be billed $245 for a new install of HD Triple Play. My parents already had cable TV, but as part of the package it included upgrading to HD, plus adding Internet and Phone; the installer indicated a new cable from the street was required since the signal wasn't strong enough (cable was at least 30 years old). I'm just curious what they're going to charge when they come to install the phone next Wednesday.
Is it not typical to have a low fixed install price, or even free install from cable companies when adding new services? I know in California, I've never paid for an install of cable, even when I moved in this house they had to re-string from the pole and I paid nothing for the install.
This seems excessive. Perhaps we should have gone with UVerse. | |
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 zed260
join:2007-09-30
Cleveland, TN | Re: Charter Installation Charges well ushely you have to ask about install charges when ordering it
most of time you can haggle them down | |
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Charter Rep
@charter.com
| Typically its 30 dollars per line of business plus the 30 dollar install charge. The install charge can be reduced or wived in some cases. The reason for this is that Charter had too many people they would hook up super-cheap ...then once hooked up ...no one would pay their bill ... | |
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 | budone
join:2002-09-07
Traverse City, MI
·Charter Pipeline
| Re: Charter Installation Charges said by cork1958  :Excessive?!! That's obnoxious!! Nothing personal, but your parents got raped!! I do believe it is $30 flat here, or at least without the phone service. I've never had that, but have added digital cable a couple times and had their internet forever. Was charged that $30 the second time. First time was a free install deal. I'm in Michigan though, also. Charter does charge differently, for different things, according to area. It is $30 here ie Michigan if they actually charge ya. Where me and Cork live I have never been charged...I have made changes 4 times... never a charge for doing so | |
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Umtr2chtr2
Premium
join:2009-02-05
Chesterfield, MO
| $245 doesn't sound right to only be an install charge. Could you post in »/forum/charterdirect with the Name, Address, and Phone on the account so we can pull up the information and see what the charges are? If the charges are incorrect it definitely needs to be corrected.
Thanks | |
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| watts3000
join:2002-01-21
Birmingham, AL | Re: Charter Installation Charges This sounds like the cost of a contractor running new coax. I had to have some coax cables ran and it was around 150.00 | |
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| | DSLHeadaches
join:2001-01-03
Woodland Hills, CA
·AT&T U-Verse
·VoiceStick
·RoadRunner Cable
| Re: Charter Installation Charges Update, my mother spoke with Charter Billing and it sounds as if the charges were related to the amounts the installer is billing back to Charter along with everything he did for the install, it seems odd that the customer would need to sign something with pricing for what a contract installer performed...
The installation fees are supposedly only $49.95, which Charter Billing credited back to the account after speaking with her about her concerns over the billing.
The phone service went in on Wednesday and the parents seem happy.
Thanks to the CharterDirect folks. | |
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drbill28
join:2006-03-25 | That sounds more like "the first bill" in that I mean the total. If it's just install charges, that's not right unless they had TONS of special work done. | |
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dispatcher21
join:2004-01-22
united state
| I posted this on another thread but thought it belonged here to. I contacted Charter today via online chat to see about 20meg service. Price looked good so I was about to sign up till the rep told me the install charge was $79.99!! I then called in and spoke to someone to verify and indeed, $79.99 to install it. | |
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| Zappa2000
join:2001-12-16
Kalamazoo, MI
| Re: Charter Installation Charges said by dispatcher21 :I posted this on another thread but thought it belonged here to. I contacted Charter today via online chat to see about 20meg service. Price looked good so I was about to sign up till the rep told me the install charge was $79.99!! I then called in and spoke to someone to verify and indeed, $79.99 to install it.  So they want to charge you a $80 'install' fee for upgrading from x Mb plan to 20 Mb?
What, does it need new modem, and the tech brings you one?
Still, that is a really high price for that... | |
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