McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX
 ·AT&T Southwest
| reply to lustacular
Re: Elite speeds continue to drop over past week,
said by lustacular  :Also, I have been noticing the slowest speeds seem to begin at night and get worse into early morning, and have also seen that every morning at 6:28, any load at all (a speedtest, YouTube, heavy flash pages) will kill my connection on both PCs (one connected to the router, the other by WiFi) until I reset the router. Let's go back up to this issue. You said you have to reset the router. Is it just the router that needs a reset or both it and the modem? Dieing at exactly 6:28 would imply that there is a timer doing it. Check the router to see if you have something set to happen at that time.
BTW, what router do you have? |
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lustacular
join:2009-04-09
San Antonio, TX
| Belkin wireless pre-N with MIMO (model # F5D8230-4). I've been all through the internal setup for it and haven't found anything that seems like it would be causing the router to do anything funny. It won't actually die at that time of the morning so long as all I'm doing is very light load browsing.
I've been using it for..I want to say two years now? Been very happy with it. Bought both it and the matching pre-N MIMO card at the same time. |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX | Back to the question about what has to be reset - is it:
a) just the router
b) just the modem
c) both the router and modem? |
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lustacular
join:2009-04-09
San Antonio, TX
| Sorry about that. Lack of sleep.
It seems to be just the router. I waited for it to go down a few times and resetting the router while leaving the modem on brought the connection back.
Today I've been back to 3+ Mbps with the connection disappearing only two or three times.
Also, when I began trying to figure out what is going on, I went into the router and changed all the security parameters on the off chance someone had broken into it and was hogging my connection via WiFi access. Didn't help. |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX
·AT&T Southwest
| With the Elite plan, you should be showing speeds of about 5mbps. For instance, my Pro plan (3 mbps) shows 2.57 mpbs from the Austin Speedtest site.
I see nothing wrong with your line.
The 5260 modem is easily capable of the 6 mbps speeds.
So, you've either got a modem that's on its last legs or a router that's acting up.
Since the 5260 doesn't have stats, it's impossible to determine what it thinks is going on. It might be best to replace the modem with a new one. That might fix the problem and, at the least, you can then see what the modem thinks is happening. |
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lustacular
join:2009-04-09
San Antonio, TX
| Thanks for the replies and the help. Sorry I didn't get back to this sooner.
I suppose I should contact AT&T for a new modem? Or buy something online? Any idea if AT&T is going to charge me for it or not, or if what unit they're currently sending out to customers is decent?
One last thing I don't think I mentioned before: This trouble began very soon after we were offered Uverse by AT&T. At first I was excited but after looking into it, I didn't want to risk experiencing the install woes and other problems a lot of people seemed to be having, and I didn't want to make a leap of faith with an entirely proprietary service that would have my internet, television and phone all on it. So I declined, but was then offered the Elite DSL plan (which had previously been unavailable in my area). Very soon after having turned down Uverse and upgraded to Elite is when I began noticing these problems, especially how the connection won't support any load at all around 6:30am. Part of me wondered if the DSL network of AT&T hadn't been moved to second class and now has bugs that are going unfixed, or just a lack of available bandwidth now that the push is on Uverse. *shrugs*
Seriously though, thanks for the help so far. |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX | The modem that AT&T sells online is $49. You won't find one much cheaper than that. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to lustacular
said by lustacular :Thanks for the replies and the help. Sorry I didn't get back to this sooner. I suppose I should contact AT&T for a new modem? Or buy something online? Any idea if AT&T is going to charge me for it or not, or if what unit they're currently sending out to customers is decent? That model has long been out of warranty. Unless you are upgrading (rather unlikely, since 'Elite' is their top tier), you probably won't easily negotiate a free replacement. The latest modem they are shipping is the Motorola 2210, a problematic beast; though there have been a couple of reports of an SBC-style Westell 6100 being shipped. To date, though, the best modem has been the Siemens SpeedStream 4100/4100b. If you can find a used SS4100 for under $20, jump on it.
One last thing I don't think I mentioned before: This trouble began very soon after we were offered Uverse by AT&T. At first I was excited but after looking into it, I didn't want to risk experiencing the install woes and other problems a lot of people seemed to be having, and I didn't want to make a leap of faith with an entirely proprietary service that would have my internet, television and phone all on it. So I declined, but was then offered the Elite DSL plan (which had previously been unavailable in my area). Very soon after having turned down Uverse and upgraded to Elite is when I began noticing these problems, especially how the connection won't support any load at all around 6:30am. Part of me wondered if the DSL network of AT&T hadn't been moved to second class and now has bugs that are going unfixed, or just a lack of available bandwidth now that the push is on Uverse. *shrugs*
Actually, that is entirely possible. Uverse requires conditioning of the F2 span of copper (B-Box to premises), but Uverse rides on fiber to the B-Box (actually to an adjacent powered VRAD box). So the F1 span, from the B-Box back to the DSLAM could well be ignored during line conditioning, and have problems which would then afflict DSL customers, while their Uverse neighbors on the same F2 span are not affected.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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lustacular
join:2009-04-09
San Antonio, TX
|  Update:
I'd like to say thanks to NormanS as well as everyone else who posted. I purchased a new in bow SpeedStream 4100 on eBay, installed it, and replaced the "made for gamers", silicone jacketed cable between the jack and the modem with the cable supplied by SBC in the box with the modem. It's been running solid at just over 5mbps for the past four days now.
I have no idea if it'll still drop if a load is put on it at 6:30am though, as my hours have been different this past week and I simply haven't been awake to test it. SpeedTest.net's speed test, as well as others I've tried, still continue to kill the connection when they try to run the upload speed test. I have no idea why this is happening still. But the constant random disconnects and the slow speed are completely gone, and I'm happy. So I'd like to say a big thank you to everyone who offered suggestions and advice.
Funny side note: It was only about 48 hours after I got everything hooked up and running that the San Antonio area experienced the authentication error and no one could connect. I remembered similar instances from the past but since I had just set up the new modem, I of course called tech support thinking I had done something wrong, or something was horribly wrong with my line and was killing my DSL modems... So I called support and got a good tier 1 guy. Asked him if there was anything showing on his end for problems with the network in my area and he said no. Walked me through a lot of the basics, but then transferred me to tier 2 when we couldn't log into the modem directly for some reason. As soon as I got to tier 2, Cliff(?) told me they had just gotten the notice that there was an authentication issue for the entire area. Actually made me very happy. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA | You're welcome. |
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