http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22611237 en Sat, 11 Feb 2012 04:47:34 EDT Sat, 11 Feb 2012 04:47:34 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22647875
Thanks to Tom and everyone for the assist!]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22647875 Thu, 02 Jul 2009 23:08:31 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22645529
After another 30+ minutes and two more people on the second call, I found out that in addition to getting 1000/384 instead of 3000/768, the rep who ordered the change from the first call also cancelled my "Triple Freedom" bundle, which essentially scheduled my home phone service and DirecTV to be terminated. Awesome customer service! Anyway, I have once again been assured that all is being corrected, and that I should have my 3000/768 service sometime today or tomorrow. We shall see.

On a side note, the first person I spoke to this morning looked at my line and said that it should support 3 Mb service with no problem, and in fact should be able to support 7MB service, which I found interesting, because Verizon doesn't offer 7 Mb service in this area. Oh well, maybe sometime soon.]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22645529 Thu, 02 Jul 2009 14:36:04 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613912
Given your margin and attenuation numbers ought to qualify for 3000/768. If for any reason you do not should at least be configured for 1500/384 (sync 1792/448) as JohnA posted. Keep in mind Verizon markets up to 3000/768. If line does not support it will be configured for 1500/384. There is no difference in price.

Next step is to call Verizon and get speed corrected.

/tom]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613912 Fri, 26 Jun 2009 09:17:48 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613460
My machine is clean of virus/spyware, and I'm running my tests clean as well. DNS settings are being assigned by Verizon via DHCP, and shouldn't have an effect on my sync speeds regardless. The results have been consistent over time and on multiple computers. ]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613460 Fri, 26 Jun 2009 06:50:37 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613451 said by cork1958:

Your stats are technically slightly better than mine and I can get the FULL 7.1/768 speeds I'm paying for.

Verizon actually gives the 768 upload on that plan?
You can't compare your stats at 7.1, to someone's stats at 1.5.

The 1.5 provision carries a 448kbps upload, not 864.]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613451 Fri, 26 Jun 2009 06:40:41 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613438
How many things do you have running in the background? Who are you using for your DNS servers? Done the usual spyware scans?

Your stats are technically slightly better than mine and I can get the FULL 7.1/768 speeds I'm paying for.

Verizon actually gives the 768 upload on that plan?
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613438 Fri, 26 Jun 2009 06:28:55 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613431
That just leads me back to my original thought, which is that Verizon has my account provisioned incorrectly. Should I call Verizon at this point, or is there further troubleshooting I can do myself?]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22613431 Fri, 26 Jun 2009 06:21:38 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22612835
Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 160
Margin (dB) 17.0 31.0
Line Attenuation (dB) 35.0 21.0
Transmit Power (dBm) 6.3 11.3

I assume the "DSL speed" here is the sync rate you are referring to. If that's the case , it appears not to be syncing at the correct speed. What are the possible causes, based on the other stats?]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22612835 Fri, 26 Jun 2009 00:23:47 EDT http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22611725
First step it to check modem stats to see of it is able to sync at correct speed. Verizon sets sync rate higher then advertised to compensate for overhead. Sync rate for your plan should be 3360/860. Download and upload margin should be 10 dB or better. Between 10 and 6 dB modem is vulnerable to interference. Below 6 is will not be able to maintain synchronization.

If you are not sure how to interpret stats post them here.

Hopefully when running performance test you are using wired Ethernet to eliminate issues with WiFi. Also be sure none of the other PCs on your LAN or the test PC is running applications that access the Internet during the speed test.

/tom

]]> http://www.dslreports.com/forum/Re-speedlatency-Very-slow-upload-speed-22611725 Thu, 25 Jun 2009 20:28:20 EDT http://www.dslreports.com/forum/speedlatency-Very-slow-upload-speed-22611237
After some troubleshooting, I tried replacing my old Westell Windspeed 2100 with a Westell 6100, and my download speed returned to the normal 1.5 mbps, but my upload is still 130 kbps. It has been very consistent throughout testing with both modems, always testing between 128 and 134 kbps up, regardless of whether I was getting 100 kbps or 1.5 mbps down.

I have tried two different Netgear routers (a WGT624 v3 and a WGT624 v2) with no change, so I think I can rule out both the modem and the router. It is also consistent between my PC and my laptop (wireless).

I'm wondering if Verizon might have my service incorrectly limited to 128 up. Anyone have any thoughts?]]> http://www.dslreports.com/forum/speedlatency-Very-slow-upload-speed-22611237 Thu, 25 Jun 2009 18:57:16 EDT