Umtr2chtr2
Premium
join:2009-02-05
Chesterfield, MO
| reply to DSLHeadaches
Re: Charter Installation Charges
$245 doesn't sound right to only be an install charge. Could you post in »/forum/charterdirect with the Name, Address, and Phone on the account so we can pull up the information and see what the charges are? If the charges are incorrect it definitely needs to be corrected.
Thanks |
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watts3000
join:2002-01-21
Birmingham, AL | This sounds like the cost of a contractor running new coax. I had to have some coax cables ran and it was around 150.00 |
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DSLHeadaches
join:2001-01-03
Woodland Hills, CA
 ·AT&T U-Verse
 ·VoiceStick
 ·RoadRunner Cable
| reply to Umtr2chtr2
Thanks everyone, the Charter Direct team indicates the charges include the previous month, future month and installation of $49.95. Not sure how that all adds up to $244 since the HD Triple play is $99/mo and the current bill is $50, but perhaps the first or second bill with explain it all; likely some taxes involved and lease fees.
They did do a great deal of work (all day which is ridiculous), but of course I just installed ATT UVerse and they did massive work on install, gave me huge cash back with no install fee. That will likely be my next option for the parents given the horrible reviews about Charter on these forums. 73 & 80 year old parents can't have outages on their phone (assuming that becomes a reality).
There may be additional fees on install of the phone this week, we'll see; I did the order, but didn't handle the installation date where fees were evidently mentioned, but not disclosed as to amount either by phone or prior to the install. Not until after my stepfather signed (while my mother was away) did any numbers appear. |
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DSLHeadaches
join:2001-01-03
Woodland Hills, CA
·AT&T U-Verse
·VoiceStick
·RoadRunner Cable
| Update, my mother spoke with Charter Billing and it sounds as if the charges were related to the amounts the installer is billing back to Charter along with everything he did for the install, it seems odd that the customer would need to sign something with pricing for what a contract installer performed...
The installation fees are supposedly only $49.95, which Charter Billing credited back to the account after speaking with her about her concerns over the billing.
The phone service went in on Wednesday and the parents seem happy.
Thanks to the CharterDirect folks. |
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