US Cable Support > Charter Internet/TV > Charter Installation Charges

reply to DSLHeadaches

Re: Charter Installation Charges

This sounds like the cost of a contractor running new coax. I had to have some coax cables ran and it was around 150.00

reply to CharterJosh
Thanks everyone, the Charter Direct team indicates the charges include the previous month, future month and installation of $49.95. Not sure how that all adds up to $244 since the HD Triple play is $99/mo and the current bill is $50, but perhaps the first or second bill with explain it all; likely some taxes involved and lease fees.

They did do a great deal of work (all day which is ridiculous), but of course I just installed ATT UVerse and they did massive work on install, gave me huge cash back with no install fee. That will likely be my next option for the parents given the horrible reviews about Charter on these forums. 73 & 80 year old parents can't have outages on their phone (assuming that becomes a reality).

There may be additional fees on install of the phone this week, we'll see; I did the order, but didn't handle the installation date where fees were evidently mentioned, but not disclosed as to amount either by phone or prior to the install. Not until after my stepfather signed (while my mother was away) did any numbers appear.

Update, my mother spoke with Charter Billing and it sounds as if the charges were related to the amounts the installer is billing back to Charter along with everything he did for the install, it seems odd that the customer would need to sign something with pricing for what a contract installer performed...

The installation fees are supposedly only $49.95, which Charter Billing credited back to the account after speaking with her about her concerns over the billing.

The phone service went in on Wednesday and the parents seem happy.

Thanks to the CharterDirect folks.