Topic '[VA] Upgraded to Premier, upload still capped at 2 mbps (not 3mb' in forum 'Cox HSI' - dslreports.com http://www.dslreports.com/forum/VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-3mb-22614868 en Fri, 10 Feb 2012 11:15:06 EDT Fri, 10 Feb 2012 11:15:06 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23138457 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23138457 Tue, 06 Oct 2009 04:56:18 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23137679 said by lilstone87:

Skatezilla, unless your on a D3 modem, and have channel bonding, your no way in hell getting 34.8 down. a single downstream channel can only handle 28-30 down. Btw whatever these speedtest sites your doing them at, you gotta take them stats divide by 8, for your real speeds anyways.
not quite.
a completely free docsis carrier gives 42.44mb downstream carrier capacity. this is without any control information passing though, so the actual usable bandwidth available to a user is 38mbps.
if he is on a free downstream carrier with no utilization, its possible to see powerboost hit 35meg+. however, the validity of his speedtest would need to be verified with multiple trials to different geographically local tests to ensure that it wasn't a poisoned result from a bad test metric.

q.
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"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23137679 Mon, 05 Oct 2009 22:42:50 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23136516 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23136516 Mon, 05 Oct 2009 19:02:53 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23136433
I get 34.8 down and 3.86 up on the preferred plan.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23136433 Mon, 05 Oct 2009 18:50:50 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23123653
My signal levels are as good as it gets:

Downstream Value
Frequency 555000000 Hz
Signal To Noise Ratio 36.5 dB
Power Level 0.1 dBmV

Upstream Value
Channel ID 2
Frequency 28272000 Hz
Power 43.0 dBmV]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23123653 Fri, 02 Oct 2009 22:01:30 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23122714 said by pimpdad82:

Another interesting observation is that I appear to have no Upload Powerboost. I wonder if they would be willing to resolve this issue from that perspective.
Just to make sure, run the test during a less busy time (sometime after midnight and before 10am should be fine) to ensure it's not a congested node.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23122714 Fri, 02 Oct 2009 19:19:23 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23122523 said by pimpdad82:

Another interesting observation is that I appear to have no Upload Powerboost. I wonder if they would be willing to resolve this issue from that perspective.
maybe the upload bandwidth isn't available on the node.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23122523 Fri, 02 Oct 2009 18:38:39 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23119772 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-23119772 Fri, 02 Oct 2009 11:36:19 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22828504 said by pimpdad82:

said by DDR329 :

Did the tech take the test modem to the tap to test after not getting the speed in the house?
I'm not sure why, but it bothers me that they expect you to pay more for extra bandwidth, but when you don't see any increase in speed they say it's still good enough.
Exactly why multi tiered providers should have a "up to but at least" policy on tiers above the lowest one e.g. "up to 15000kbps but at least 9001kbps"
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22828504 Thu, 06 Aug 2009 22:37:54 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22820813 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22820813 Wed, 05 Aug 2009 17:39:00 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22757855 said by DDR329 :

Did the tech take the test modem to the tap to test after not getting the speed in the house?
They said they would do that but never got back to me (it's been weeks now). I've since downgraded my service to Preferred and canceled my 1 year contract. No sense in paying for Premier service if the speeds are the same.

I'm not sure why, but it bothers me that they expect you to pay more for extra bandwidth, but when you don't see any increase in speed they say it's still good enough.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22757855 Thu, 23 Jul 2009 23:52:45 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22648653 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22648653 Fri, 03 Jul 2009 07:45:11 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22645514 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22645514 Thu, 02 Jul 2009 14:33:34 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22645510 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22645510 Thu, 02 Jul 2009 14:33:06 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22645437
I think I'm stuck in an infinite loop.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22645437 Thu, 02 Jul 2009 14:20:59 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641451 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641451 Wed, 01 Jul 2009 18:44:36 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641435 said by lilstone87:

Well its not gunna go above 2mb up, but i tell you if you ran a newer D3 modem. I see no reason it wouldnt hit over 3+mb up :). .
I wouldn't make that assumption.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641435 Wed, 01 Jul 2009 18:40:27 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641377 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641377 Wed, 01 Jul 2009 18:27:31 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641081


He also tested the signals and replaced the splitter but still had no luck. He said that he knows it should be faster because even preferred customers should get 3mbps with powerboost. He also said that the issue is pretty much out of his hands and that he'll talk to a couple people to see if they can find anything then get back to me in a week or so (heard that before).

I'm not sure what else I can do but I'm not feeling very optimistic at this point. Verizon says FIOS will be on my street in August but I've heard some horror stories with them already. I guess it could be worse, I could have DSL. :D]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22641081 Wed, 01 Jul 2009 17:37:28 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22629726 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22629726 Mon, 29 Jun 2009 17:00:25 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22629700 said by DDR329 :

CoxTech1 already confirmed the node isn't over saturated so that isn't the issue.

If everything is checking out you could always see if a tech could come out with a test modem and check the speeds.
I just wonder how far Cox will go to ensure I get one more mbps of upload speed (which just so happens to be the difference in tier). They could easily fall back to the "up to 3 mpbs" and the "speeds are not guaranteed" speech they like to advertise on their sites.

Will they even send a tech out for something like that?]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22629700 Mon, 29 Jun 2009 16:55:44 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22619539
If everything is checking out you could always see if a tech could come out with a test modem and check the speeds. ]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22619539 Sat, 27 Jun 2009 07:41:44 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22619133 said by pimpdad82:

Unfortunately it did not seem to fix the problem though.If there isn't sufficient upload bandwidth on your node, firmware isn't going to make more available.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22619133 Sat, 27 Jun 2009 01:23:35 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22616120 said by CoxTech1:

On that topic I did check the utilization report and found no conjestion issues.
That doesn't surprise me since most of my neighbors are 60+ years old and don't own computers. Thanks again for all of your help. You got me further than anyone I talked to on the phone.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22616120 Fri, 26 Jun 2009 14:47:00 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615982 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615982 Fri, 26 Jun 2009 14:27:58 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615931
Just curious madden... I'm in the Park Manor area of Portsmouth. Are you anywhere nearby? You're probably the guy taking all of my upload speed :P]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615931 Fri, 26 Jun 2009 14:21:23 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615890 :::.. Upload Stats ..:::
Upload Connection is:: 4032 Kbps about 4 Mbps (tested with 5983 kB)
Upload Speed is:: 492 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2009/06/26 - 12:11pm
Bottom Line:: 70X faster than 56K 1MB Upload in 2.08 sec
Tested from a 5983 kB file and took 12.156 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 354.05 % faster than the average for host (cox.net)
U-Validation Link:: »testmy.net/stats/id-Q3R4ESW8J
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0) [!]

Show this is what i am able to do with my SB6120]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615890 Fri, 26 Jun 2009 14:15:23 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615869 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615869 Fri, 26 Jun 2009 14:12:01 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615844
Then about a say 3 or so weeks ago i switched to this new modem, and ever since my upload speeds i have hit over 3mb up. But still gotta factor in powerboost, but still im atleast probably getting 2.5mb up without powerboost.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615844 Fri, 26 Jun 2009 14:08:12 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615831 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615831 Fri, 26 Jun 2009 14:06:28 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615815 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615815 Fri, 26 Jun 2009 14:04:52 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615786
Unfortunately it did not seem to fix the problem though. I had to call the sales team back and upgrade to premier service again to see if it was fixed and after the modem reboot I was still not able to go above 2 mbps with the new firmware :(. If what madden2k5 says is true, something is very fishy with the service in our area.

The firmware upgrade was not done in vain though. I am happy to have the latest version which should help with overall stability.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615786 Fri, 26 Jun 2009 13:59:50 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615011 http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22615011 Fri, 26 Jun 2009 12:17:17 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614991 said by lilstone87:

Well im from Portsmouth myself, and i can tell you first hand i had a Arris modem, and a SB5100 modem and both would cap at about 2mb with powerboost.
Now im running the newer SB6120 a Docsis 3.0 modem, and im getting these results.


The above speedtest was just taken.

EDIT: this was another one taken from another server just now also.


Btw i was wondering about the same thing not too long ago, and i called and asked about what my speeds were exactly, and i was told my QOS was 23,000=23mb down and 3200=3.2mb up, and this is with premier internet service also.
Thanks for the info. Glad to know I'm not going senile. It would suck to invest money in a new modem for something that the current modem should be capable of though.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614991 Fri, 26 Jun 2009 12:14:16 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614980 said by pimpdad82:

said by ajwees41:

firmware needs upgraded.

SB5101N-2.7.5.0-GA-00-NOSH mine on cox with a SB5101
Any idea how to go about updating the firmware? I asked Cox and they said that all customers are given the latest firmware available.
PM CoxTech1 with your mac address from your modem, tell him you want the latest firmware, and he will take care of it.

here is his profile to send him a PM if you cant find it. »/profile/621911]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614980 Fri, 26 Jun 2009 12:11:54 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614973 said by ajwees41:

firmware needs upgraded.

SB5101N-2.7.5.0-GA-00-NOSH mine on cox with a SB5101
Any idea how to go about updating the firmware? I asked Cox and they said that all customers are given the latest firmware available.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614973 Fri, 26 Jun 2009 12:10:39 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614913 Now im running the newer SB6120 a Docsis 3.0 modem, and im getting these results.


The above speedtest was just taken.

EDIT: this was another one taken from another server just now also.


Btw i was wondering about the same thing not too long ago, and i called and asked about what my speeds were exactly, and i was told my QOS was 23,000=23mb down and 3200=3.2mb up, and this is with premier internet service also.]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614913 Fri, 26 Jun 2009 12:01:46 EDT Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614893
SB5101N-2.7.5.0-GA-00-NOSH mine on cox with a SB5101]]> http://www.dslreports.com/forum/Re-VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-22614893 Fri, 26 Jun 2009 11:59:46 EDT [VA] Upgraded to Premier, upload still capped at 2 mbps (not 3mb http://www.dslreports.com/forum/VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-3mb-22614868
I've tested with multiple PCs and all speedtests show me capped at exactly 2 mbps every time, which still leads me to believe that a simple software change is all that is needed. I left my modem powered off over night to ensure that the modem wasn't holding on to any old configurations. Still no luck.

My modem is a Motorola Surfboard 5101 with the following stats:

Software Version: DB5101-2.4.1.5-SCM01-NOSH

Downstream Value
Frequency 555000000 Hz
Signal To Noise Ratio 36.1 dB
Power Level -4.4 dBmV

Upstream Value
Channel ID 2
Frequency 28272000 Hz
Power 47.3 dBmV

I've always been happy with Cox but I am a little concerned that Cox was so eager to write the issue off with a "sorry about your luck attitude". They should really try harder for customers especially when there are Verizon bucket trucks everywhere around me laying down fiber for FIOS.

Any suggestions would be greatly appreciated.]]> http://www.dslreports.com/forum/VA-Upgraded-to-Premier-upload-still-capped-at-2-mbps-not-3mb-22614868 Fri, 26 Jun 2009 11:55:07 EDT