mustang46
join:2005-05-06
Roseville, MI
1 edit | reply to Comcaster912
Re: Comcast new deal what are the hidden costs
Sent a PM
edit: I called and they took the tech visit charge off.. |
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Comcaster912
join:2009-07-05
Berwyn, IL
| reply to mustang46
Well, isnt this great news for you that I handle accounts in your area?
Is there a way I can get in contact with you to go over your account, so I can see all the charges applied, and the total of services installed. If there was an error, we can fix it.
If you signed up for Triple Play Premiere, which is Comcast's Top Package, you would be charged for 3 service installs, not just for CDV though, but none of the charges are hidden. Anyone ordering online or over the phone would see all charges. |
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mustang46
join:2005-05-06
Roseville, MI
| reply to Comcaster912
I just signed up for triple-play premier...
I already had Premier TV and Blast internet..
So tech shows up takes my existing cable to TV and adds a splitter to run to TV and eMTA.. I wanted to use my own modem (I just bought a SB6120). OK so as I said he just split the line in my room and the plugged the eMTA to the jack next to it. and then he calls and gets everything going..THATS ALL..
So I get my first bill ...
07/06 Technician Visit 49.90
07/06 Install Charge 65.00
$114.90 to just install CDV?...
This is so outrageous...I was told it was 29.95 to activate and some installation BUT $114.90???
NO hidden fees huh??
So how do they figure I'm getting a deal when they take half back in installation fees??
I feel like canceling the whole thing..
NO I haven't called YET ...but I will, if I ever get past the sticker-shock.
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Comcaster912
join:2009-07-05
Berwyn, IL
| reply to p200002
Sorry, but there are no hidden costs. Over the phone reps are to (and usually do) go over the first bill (which would have ur installation, if applicable) and second month's bill (ongoing rate). All taxes are included in each bill and reps will go through each charge.
The charge you "cable tv access fee" listed is a charge from the government. Taxes depend on the area because they come from each location. Nevertheless, the amount of taxes are usually mentioned when you call in. |
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p200002
join:2001-12-26
00000
| reply to caster5
I can "confirm" that there are hidden costs that "if you don't ask cc won't tell". For example, there is a $4.22 cable tv access fee for my $44.99 digital preferred w/ HBO on 2-year contract. When you call, make sure ask cc how much does the monthly bill cost after taxes and fees.
Another thing I noticed as did many people on this forum - different rep has different understanding of the package. When cc sold me the digital preferred w/ hbo, rep told me $44.99 is for 2 years, no $10 for second year. I called in once and another rep confirmed it. When I called in third time, a rep told me there is $10 for second year. When I received contract, it says $10 for second year. I felt ripped off and will downgrade to basic tier again. |
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Comcaster912
join:2009-07-05
Berwyn, IL
| reply to beeman65
said by beeman65  :Can this, or any other deal, be modified to exclude the Digital Phone service? I just had a one year deal run out where I paid $66 a month for Digital Starter + HSI. I am assuming if you try to get these Triple Play deals without Digital Phone (or any other service) then you will end up paying more? I will still call Comcast, but just wanted to see what people here thought. Actually, that is usually the case, but with these new 1 Year agreements, you can actually get Digital Starter + CHSI for $59.99 for 1 year with agreement. Thats available for new and current customers. |
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ak3883
join:2005-08-20
Bensalem, PA
| reply to beeman65
Not sure if they'll let you do it again, but am seeing TV commercials for digital starter plus internet for $70. It is also on the frontpage of comcast.com
That is how they get ya, the standard rate of digital classic plus regular price for HSI is about $120, and the triple play for $120 gets you digital classic with HBO, faster internet plus phone. One of the recent deals even had a free DVR box for 6 months or something. But they are all contract deals that you must pay early termination fees. One thing they are trying to do to dissuade people from jumping ship to FiOS. |
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beeman65
join:2001-07-23
Mckeesport, PA
| reply to caster5
Can this, or any other deal, be modified to exclude the Digital Phone service? I just had a one year deal run out where I paid $66 a month for Digital Starter + HSI. I am assuming if you try to get these Triple Play deals without Digital Phone (or any other service) then you will end up paying more?
I will still call Comcast, but just wanted to see what people here thought.
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Get Firefox. Join the new wave. |
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Goober
Premium
join:2000-12-17
Naperville, IL | reply to Joe12345678
But, the problem is when you need to feed 5 or 6 or more TVs/tuners. |
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Joe12345678
join:2003-07-22
Des Plaines, IL | reply to ebubman
Direct tv as more HD better HD DVR with way more space, 1080p and more.
Hook the direct tv boxes to your network as well.
and first box free and other one $5/m each |
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ebubman
join:2002-01-17
Enola, PA | reply to sgerrits1
considering direct tv here since we currently have 2 comcast hd dvr boxes. loyalty is a nice word in the dictionary but i go where i get the best deal. never had satellite thusfar but i believe it'll not be the bleeding cutting edge, so to speak. |
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sgerrits1
@comcast.net
| reply to caster5
I dont know about the locked & loaded but I just switched to direct tv because of comcast hidden charges they are always doing. They double charge for dvr boxes called dvr service $9.95 & dvr service outlet $9.95 which is the damn cable coming out of the wall that was already there $20.00 a month for each dvr box & $15 A MONTH for each standard box i had 2 dvr boxes & 2 standard boxes paying $70 a month just for boxes then your cable plan good bye comcast. |
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fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA
| reply to Comcaster912
I know there is a contract between Comcast and the building owners. Residents don't pay for the basic analog cable since that is included in our rent (there is no separate charge for the cable). Our building's security system is even tied into the cable (we can tune in cable channel 22 and see views from the security cameras outside, at the door, in the elevators). On my Comcast statement they list the basic charge if $18.95 but then a credit of -$18.95 so it is then 0 for the tv, however I have HSI so I do pay for that.
Every where I check, I'm not eligible for any of the promos, and they still want a significant fee for any "upgrade" and they don't allow any "self-install" even for a simple cable box.
That's why I've not bothered to "upgrade", I just use the clear QAM channels and download the other programs I want to see, most of which aren't on Comcast anyway (I like the real BBC programs, not the bastardized versions on BBC America).
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I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
- Stephen Hawking |
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Comcaster912
join:2009-07-05
Berwyn, IL
| reply to Unhappy Customer
said by Unhappy Customer :
I don't know about the hidden costs, but I am currently in a go 'round with Comcast about signing a two-year agreement. It is the deal that includes HBO free for two years, but the actual contract does NOT mention HBO, only the Digital Starter.
I'm sorry, but they want me to sign what amounts to a legal, binding agreement for 2 years, with a $150 early temination fee, but the promo offered is not included in the contract?
Am I being too picky???
Well, with all 1-2 year agreements for Cable (digital Starter/Classic) HBO is included. The one year agreement gaurantees the package for the whole year at the promo price. HBO is given for free in each package for the year. I deal with tons of orders a week, and I can tell you, as well as Comcast.com, news ads, TV, internet, mailers, HBO is included. Its an excellent offer. |
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Comcaster912
join:2009-07-05
Berwyn, IL
| reply to fuziwuzi
Fuziwuzi,
You get part of the cable through the building? I know sometimes its a bit much as for pricing, but this might be the reason why you arent able to get Promos for Cable (though you can get for CDV and CHSI, if its available in your area)...
Some buildings, that have cable included, have contracts with comcast. So part of the package is included with the apartment. If you paid $18.95 for basic to your building, you couldnt get Digital Starter promo, because it would be $29.99 as a promo. If you got it, ud be paying $48.94 (18+29.99) more than the promo. Building contracts can be pretty tricky, especially with each building being different.
I know one question is "couldnt there be a way to make promos for Buildings with contracts?", well currently there isnt.
One other thing, is if you currently pay for service through the building, your lines are active. Most areas (which is a win/win) have self installs. You can pick up the Digital box, or have it shipped to you (pick up is free). Usually there is a charge for the option of a technician coming to the home.
Again, for CDV and Internet, up should still be able to sign up for promos for those, if your building has them available. |
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Comcaster912
join:2009-07-05
Berwyn, IL
1 edit | reply to Dennis99
Sorry. Multiple Post.  |
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Comcaster912
join:2009-07-05
Berwyn, IL
1 edit | reply to Dennis99
said by Dennis99 :
Tried to get the Comcast Triple Play HD Starter Package deal for $99, but was told first by one rep for Comcast that it was not available to existing customers.
Come on Comcast, I've been a long time customer who always pays their bill on time. Do you really want to lose my business over something like this?
Im sorry Dennis, havent been on for a few days.
The "Locked and Loaded" Triple Plays online are available, but as with every promotional price, there are eligibility terms.
Terms: All three services new ($200 back) or 1 line of business.
Now, I understand the frustration for what you are saying, but usually we have options available for current customers that work great also.
For example, in Chicago Land (Illinois, Indiana, Mich) For current customers:
If you have Digital Preferred/Classic $74.98 with 1 HD DVR $15.99, 6-12M CHSI $42.95, and CDV $39.95, and called for the $99, though you wouldnt be able to get it, you can get $44.99 for you cable (including the price of your HD/SD DVR). That would bring the bill to $127.98.
Now that works out because the $99 package has Digital Starter. Classic is under the $119 Locked and loaded, so its only a difference of $8 dollars.
In some areas, for current customers, you can also do a 1 year agreement for CHSI and CDV also to lower those.
Dennis, what state are you in? |
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Comcaster912
join:2009-07-05
Berwyn, IL | reply to Joe12345678
HD DVR $15.99 some areas, some $10.00. |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| reply to Zoder
Modem charge is for CDV. |
said by Zoder :This might be new. I heard the ad on the radio for the first time last week. The jist was that unlike satellite, Comcast hd is free. No equipment and no access charges. This is what I got in Feb of this year "Free HD"
The programming and the HD STB is free(no charge).
Free HD - no service or equipment charges
Access to over 1,000 HD choices
Over 80 digital channels
Channel 1 On Demand with over 10,000 movies and programs
Over 45 channels of digital music
100% digital-quality picture and sound
Works for me!
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Think outside the Fox... Opera |
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biglittlewil
join:2009-04-02
Seattle, WA
| reply to Unhappy Customer
No you're not being too picky.
I understand your concern, but HBO is a part of the 2 year agreement. On our order entry screen it states "HBO Free 24 months". Didn't know that the agreements didn't state that. I haven't had that call either(about HBO not being on the agreement), but good on you to catch that. |
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